WR LOGIC LIMITED

Managed Cloud Support and Services

Our Managed-Service is for clients that want the benefits (efficiency, scalability and agility) of cloud but without managing the architecture themselves.

This tailor-made service supports the needs of organisations who want to or are running workloads in a public-cloud or hybrid environment.

Our complete wraparound service ensures up-time and resilience.

Features

• 24 x 7 support of critical business applications
• Microsoft Power Apps
• Microsoft Power Automate
• AWS and Microsoft Azure
• 1st/2nd/3rd Line support
• Support for services holding up to OFFICIAL SENSITIVE information
• DevOps/DevSecOps approach
• Support for different architectures (e.g. monolithic, micro-services)
• Phone, online and email support services
• Support for services built in Java and open source

Benefits

• Reduce management overhead by adopting automation
• Enables continuous improvement through Agile/DevOps/DevSecOps
• Widely and successfully proven on other government organisations
• Enable teams to focus on delivering real value to end-users
• Increases security awareness by adopting modern techniques (e.g. gamification)
• Aligned with GDS principles
• Provides the flexibility of Agile/DevSecOps without trading in governance (ITIL)
• Lower risk through best-practice configuration of your environments
• Direct access to certified consultants, architects and engineers
• Provides application resilience, performance, security and availability

£1,000 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@wrlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

821093368530974

Contact

Dinuka Wijesinghe
07795354854
contact@wrlogic.com

Planning

• Planning service: Yes
• How the planning service works: When starting a new managed service we discuss the on-boarding arrangements with you and develop detailed plans for on-boarding or implementing the service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our team work alongside your team to determine any training required to ensure you maximise the benefits of our managed cloud service.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can migrate services to the cloud and then manage these instances to provide you with a cloud hosted managed service.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Depending on requirements and discussions with the client, we can plan and execute or support quality assurance or performance testing of platform or services. At WR Logic we employ certified performance and quality assurance team.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • IT Health Checks
  • Cloud security consultancy
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The WR Logic Cloud Support, ITIL compliant service desk is available 24x7 to respond to users issues on the platform. Users or IT support professionals can log tickets via email or phone and receive a guaranteed SLA for the resolution. Our partnership with Microsoft and AWS allows us to escalate issues directly to them to ensure downtime to the user is kept to a minimum. All of our engineers are experienced and certified in the AWS and Azure platforms and we can provide up to a Level 4 engineer for internal escalations to adhere to our SLA. We use a market leading remote logon tools and can provide you with session recordings for auditing purposes and provide a report of who was in control and who performed which actions during the support session. Purchasing and provisioning can be escalated directly to the sales team with an immediate priority for a speedy completion.

Service scope

• Service constraints: *WR Logic service desk will need to be provided the right level of access to systems to enable us to provide the required level of support*; *Outages on the cloud hosting platform from their data centres is outside of our control and our SLA*

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support arrangements are tailored to your specific needs, as our experience shows that no 'one-size' fits all requirements.; We will discuss services, service levels, response times, communication channels and reporting to agree your requirements specifically for the managed services you wish to procure.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We would be pleased to discuss any requirements you may have and provide a service that meets those requirements.
• Support levels: 24x7 Remote Support; Standard SLA's can be negotiated and agreed; Level 1 - Level 4 Engineer available; Certified Microsoft and AWS Engineers; Security Clearance up to DV; Our Managed Service offering is driven by your requirements rather than a standard service catalogue, this allows you to tailor the right level of support for your needs. Our service can include the following:; 1 Hour Response;; Portal Setup;; OS patching;; 24 x 7 Proactive Monitoring;; AV Management;; 30 Day Managed Backup;; Application Monitoring;; Custom Restores;; Service Management;; Direct Access to 3rd Line Support;; Problem Management;; Service Levels and Service Credits; and; Advanced Infrastructure Management.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At WR Logic, we embrace a "work from anywhere" policy, promoting remote work among our employees to contribute to emission reduction efforts. Additionally, we have transitioned to a paperless approach, conducting all our processes digitally. This initiative not only reduces our impact on forests but also minimizes waste in landfills, conserves energy, and mitigates climate change impacts. In 2023, WR Logic partnered with Share Your Green Design to launch Loop Your Spare, a groundbreaking product aimed at reducing waste and carbon emissions in the construction sector. This innovative venture reflects our ongoing commitment to sustainability and environmental responsibility.

  Equal opportunity

  At WR Logic, we're committed to nurturing an environment of equal opportunity for all our employees. Regardless of background, gender, nationality, culture, ethnicity, age, or differing abilities, we're focused on fostering a workplace culture where every individual feels valued and empowered. Ensuring gender parity and inclusion across all levels of our organisation is our foremost priority. We place special emphasis on elevating the representation of women leaders in key positions.

  Wellbeing

  At WR Logic, our commitment to employee well-being is evident through our partnership with Bupa, delivering a comprehensive health package. This includes private medical health cover, incentivised physical fitness programmes, and professional mental health services, including counselling and guidance. We place a strong emphasis on mental health awareness, enrolling employees in Mental Health First Aid courses and appointing dedicated Mental Health First Aiders. In our workplace, we foster an open, non-judgemental, and supportive atmosphere where every employee feels empowered to discuss mental and physical health concerns freely. To further promote mental well-being, we introduced a dedicated well-being benefit in 2022, allocating £50 per month to each employee for sport and headspace activities.

Pricing

• Price: £1,000 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@wrlogic.com. Tell them what format you need. It will help if you say what assistive technology you use.