CGI

Security Operations Centre (SOC)

A Real Time Protective Monitoring Services which provides a shared managed service to organisations to collect,
detect and alert on security incidents within their Cloud and where required, their wider IT and applications
infrastructure. This is the baseline service upon which the optional services can be supported

Features

• The collection of security events and logs
• Log retention
• Equipment deployed as a focal point for security event collection
• Security of communications traffic between Client CGI SOC
• SOC analysts to handle and track incidents of high priority
• Service desk that is co-located with the SOC
• SC cleared personnel on a 24x7 basis
• Reporting against agreed KPIs
• Tuning as an on-going process
• On boarding process

Benefits

• Range: Collect/Analyse security events from wide variety of devices
• Staff: Highly trained professional security analysts
• Scale: Able to scale client needs change over time
• Real-time alerts and response to security incidents
• Volume: Management of high security log volumes and retention requirements
• Reports: Customisable for management of security posture
• Compliance: Supports GPG13, ISO 27001, PCI-DSS

£80.54 a device a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

821405078287024

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The scope of the service can be as wide or as narrow as the client sees fit. We will work with clients to ensure that there is pragmatic approach taken and that any client constraints are fully explored.
• System requirements:
  • IPSec VPN Connectivity
  • Internet Explorer 9 or later
  • Windows 7 or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Is based on SLAs agreed with the client the standard varies from 30 minutes to one month
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Our Support Services cover both Infrastructure Hosting & Management as well as Application Management. Other areas of possible support include Project Services and Consulting/ Business Development. CGI is able to offer the comfort that, as well as having a structured methodology, our solutions will be delivered to an agreed set of performance standards backed by a specific Service Level Agreement (SLA) tailored to client requirements which will be regularly reviewed. CGI offers 3 levels of System Support L1 - First Line Support - Telephone helpdesk L2 - Second Line Support L3 - Third Line System Support ; We have a full range of user support levels based on the following:; • Level 1 09:00 to 17:00 hours, Monday to Friday (excluding public holidays in England and Wales);; • Level 2 09:00 to 17:00 hours, 7 days a week; • Level 3 Full 24 by 7; • Optional hours can be agreed for each engagement"
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CGI operates an established and proven Service Delivery Model that will underpin the delivery of the SOC Services. The model, known as our Client Partnership Management Framework (CPMF), is part of CGI's Management Foundation, our ISO9001 certified framework that governs all aspects of CGI's business. It covers all delivery aspects from project inception, transition and throughout live service. It is updated though a process of continuous improvement focussed at driving improved efficiency and quality of service. The framework is fully aligned to ITIL best practice
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We will copy and transfer all data sets (and client documentation) retained by CGI for the services to the client in a suitably agreed format
• End-of-contract process: The key CGI steps for off-boarding are as follows:; • Uninstalling any CGI owned equipment or software, connected with this service, from the client premises; • Copying and transferring a copy of the data sets (and client documentation) retained by CGI for the services to the client; Deletion of all client data sets (and documentation) from CGI systems in accordance with Information Assurance Standard number five.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Various areas of the service can be customised including technology and levels of response.

Scaling

• Independence of resources: Our SOC Service is load balanced at every tier in the infrastructure, from the network to the database servers. Database servers are also clustered for failover. This ensures the core cloud application maintains a good consistent response time. Our services also extend to monitoring response times of associated 3rd party systems so that clients can be sure that their end to end business processes are monitored for any response times issues.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Level Agreements are in place at a contractual level. Monthly service reporting on all aspects of the service is a key item on the monthly service review agenda with your assigned Service Delivery Manager. This is built on a standard template report, with specific additions as required by the customer. This consolidates data from call resolution/response statistics from our Servicedesk, to technical metrics for performance/availability from the monitoring architecture.
• Reporting types: API access

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: SQL database encryption
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We will copy and transfer all data sets (and client documentation) retained by CGI for the services to the client in a suitably agreed format
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The SOC Service availability is at least 97% during System Core Hours; Service Levels apply to the period between 07:30 to 18:30 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours. "
• Approach to resilience: Service delivered by multiple servers for each role (ie web servers, SQL servers). Hosting platform has built in redundancy (multiple VM hosts, data on resilient storage). Data and server images replicated to secondary data centre for failover in DR scenario
• Outage reporting: Infrastructure monitoring software detects failures and raises tickets with service desk

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Administrative users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 8 characters. The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: 07/04/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing is NOT covered. ; The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.; The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: The Service has achieved PGA Accreditation and PSN compliance
• Information security policies and processes: CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. These include:; • Global Privacy and Data Protection Policy; • Member Commitment to the Code of Ethics and Business Conduct; • General Office Security and Facility Design and Construction Standards; • Third Party Access Standards.; • Other operational standards include:; • Network Security Standards; • Access Control Standards; • Password Security Standards; • Malicious Code Protection Standards; • Database Security Standards; • Information handling Standards.; • Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed:; • Self-audit process, automated and manual are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.; • Enterprise Security performs periodic assessment/review of security controls within the company.; • CGI Internal Audit performs security audits based on enterprise risks.; • CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients. ; • External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management are based on ITIL. A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The System are regularly patched every month. Only tested patches are applied. Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing. The System undergoes an annual CHECK Penetration Test and the observations are addressed.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We use the CGI SOC. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. Should a security event be triggered it is given a severity rating. ; ; Please also see the CGI - Security Operations Centre (SOC) - Protective Monitoring Service for full details of these processes
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). There then follows 6 phases as follows: Detection Phase, Analysis Phase, Confinement/Containment Phase, Eradication/resolution Phase, Recovery Phase and Post Incident Phase.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Tackling economic inequality:

  Tackling economic inequality

  CGI is committed to ensuring careers in STEM are accessible for all. We will continue to provide a range of new employment and training opportunities which include professional, graduate and apprenticeships. To create new skills in the IT industry, we offer a range of IT-based apprenticeships and partner with various university training partners to deliver our Technology Industry Gold accredited Degree Apprenticeships.; ; We proudly support social enterprises FastFutures and Bounceback, providing mentoring, CV writing and interview skills to young people and prison leavers, enabling them to become work-ready. CGI’s EmployABILITY programme helps underrepresented students to build skills needed to pursue a successful career in STEM, through mentoring provided by our members. ; ; CGI is supporting the Government’s priority to grow and diversify supply chains by working with a variety of partners. The majority of the 1,600 suppliers we use to support the delivery of services to our clients are UK based organisations, with over 600 Small and Medium Enterprises (SMEs). We are a Member of the Business Disability Forum and are signatories of the Prompt Payment Code.; ; We select our suppliers based on not just technical merit and capability but also alignment with our vision and goals. Our procurement process develops a deep understanding of each new supplier through a materiality rating checklist. All our preferred suppliers are audited against these checks annually, and actions are taken if a supplier’s rating drops.; ; Throughout our engagements, any change control will include a check on potential inclusion of SME, Social Enterprises or new businesses. This will include advertising opportunities on Contract Finder. We also welcome input from our clients, as they are often approached directly and have valuable insight in supplier offerings. ; ; For transparency we will report on the number, value and proportion of contract spend being undertaken by SMEs and Social Enterprises.

Pricing

• Price: £80.54 a device a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.