Beautiful Voice

Beautiful Voice

Beautiful Voice is a digital therapy platform supporting speech and language rehabilitation. It provides personalised exercises, real-time speech and voice analyses, and semi-automated clinical documentation, saving therapists time while empowering patients to practise effectively at home and in clinics. This improves therapy outcomes, increases patient engagement, and supports consistent care.

Features

• Customisable therapy and assessment exercises for clinic and remote use
• Real-time data reporting to patients and clinicians for management
• Remote monitoring of patient performance, condition and therapy adherence
• Tailored educational resources empowering patients to better manage themselves
• Semi-automated clinical documentation improving record consistency and reducing admin burden
• Caseload management dashboard showing patient status and therapy adherence overview
• Template-driven workflows aligned with clinical pathways for consistency and scale
• Data analytics providing clinically meaningful metrics relevant to patient care
• Visualisations for easy data interpretation by clinicians on a dashboard

Benefits

• Improves patient experience for people with voice, speech, language difficulties
• Enhances clinician experience delivering effective, consistent speech and language therapy
• Increase therapy engagement and clinical outcomes
• Improve patient quality of life
• Strengthen patient care management
• Improve consultation efficiency and consistency
• Reduce health inequalities and support inclusive care
• Reduce backlogs in clinics and therapies
• Avoid unnecessary patient journeys to the hospital
• Avoid unnecessary clinical and professional carer journeys

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@beautifulvoice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

821476507257848

Contact

Andre Hallack
07717252728
contact@beautifulvoice.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: The service is fully web-based and accessible via standard browsers on PCs, tablets, and mobile devices. Users (clinicians and patients) need access to internet connection. Planned maintenance is scheduled in advance and communicated to users; during these brief maintenance windows, the platform may be temporarily unavailable. There are no other constraints affecting use.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari) required for access.
  • Internet connection with minimum 5 Mbps download speed recommended.

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Healthcare professionals and patients can contact our support team for assistance with the platform. This is included in the package at no extra cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a multi-channel onboarding approach to ensure all users can quickly and confidently start using the platform:; 1. Live Training – Online or onsite sessions for SLTs, RAs, and SLTAs, ensuring healthcare professionals can use the platform effectively and efficiently.; 2. User Documentation – Comprehensive Instructions for Use (IFU) manuals for both clinicians and patients, complemented by quick-reference guides for rapid access to key information.; 3. Personalised Online Onboarding – 1:1 onboarding calls for patients and therapists, providing guided support during initial platform use.; 4. Video Demonstrations – Accessible online demos highlighting key workflows and features, allowing users to learn at their own pace.; 5. Customer Support - Users can reach our help desk via email or telephone.; This multi-channel approach ensures rapid adoption, supports consistent use, and reduces the learning curve for both patients and clinicians.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The customers can export patient data from the patient profile page in their clinician dashboard as a PDF. This allows them to retain crucial information for their records or transfer it to another system seamlessly. Additionally, our support team is available to assist users with any data extraction needs in the format of CSV or JSON, ensuring a smooth transition process.
• End-of-contract process: At the end of the contract, users can choose to retain, export or remove their data on the platform. They may continue to use the platform as free users with limited access to certain features. The contract price includes all standard services, and there are no additional costs. Integration into the customer’s internal system (e.g., Electronic Health Record) is an additional cost.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dedicated simplified interface for mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: No

Scaling

• Independence of resources: Our platform is hosted on Google Cloud Platform using scalable, multi-tenant infrastructure. Compute and storage resources are dynamically allocated per user session, ensuring that increased usage by one user does not affect performance for others. We also use load balancing and monitoring to maintain consistent service availability.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide detailed metrics on patient performance in voice, speech, and language exercises, including accuracy, progress, and skill development, alongside therapy adherence such as time spent, exercises completed, and days engaged. The platform also tracks users onboarded, active, and discharged. These insights help clinicians monitor progress, engagement, and audit service quality.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export summary data as PDF directly from the patient profile page on the platform. Additionally, our support team is available to assist users with full data extraction in the format of CSV or JSON, ensuring a smooth transition process.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee > 99% availability for the platform. Any scheduled maintenance is communicated in advance. In the unlikely event availability falls below the guaranteed level, users are eligible for service credits or refunds proportional to downtime, in accordance with our SLA. The platform is hosted on Google Cloud Platform, and unplanned downtime is extremely rare.
• Approach to resilience: The platform is hosted on Google Cloud Platform, leveraging geographically redundant datacentres, automatic failover, multi-zone replication, and encrypted data storage to ensure continuity, integrity, and security. Our scalable, multi-tenant architecture handles fluctuations in user demand without performance degradation. Data is replicated and encrypted at rest, ensuring continuity and integrity. ; The Google Cloud infrastructure includes redundant power supplies, network connections, and storage systems to minimise the risk of service disruptions. We also implement a distributed architecture to balance traffic, prevent bottlenecks, and maintain responsive performance during peak usage.
• Outage reporting: Any service outages are communicated to users via email alerts. Users are notified promptly with relevant details and expected resolution times, ensuring timely communication and transparency about the situation. There is no public dashboard or API for outage reporting.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted based on role and responsibility. Only authorised staff have access to administrative interfaces, with unique accounts and strong passwords. Staff accounts are protected with multi-factor authentication (MFA). Access is reviewed regularly, and permissions are updated when staff roles change or leave the organisation. Support channels are restricted to verified users and NHS contacts, and sensitive actions (such as data access or deletion) require explicit authorisation before execution.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essential Plus; DSPT; DTAC; Yearly pen testing by CREST approved providers
• Information security policies and processes: Our information security policies and processes are embedded within our Quality Management System (QMS), aligned with Cyber Essentials Plus, DSP Toolkit, and DTAC, and based on industry best practices. This ensures that policies are documented, enforced, monitored, and regularly reviewed as part of our overall governance framework.; ; Key policies include:; ; Data protection and privacy – GDPR and NHS patient data compliance.; ; Access control – role-based permissions for clinicians, assistants, and admin staff.; ; Incident management – reporting and response procedures for security events.; ; Change management – secure deployment and update processes for software.; ; Reporting structure: The Data Protection Officer and Security Lead report directly to the CEO. All staff undergo mandatory security training, and adherence to policies is monitored through regular audits, reviews, and penetration testing.; ; Compliance is enforced via documented procedures, staff awareness programmes, and ongoing monitoring of technical controls.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow a formal configuration and change management process as part of our Quality Management System (QMS). All components of the platform (including application code, databases, and infrastructure configurations) are tracked throughout their lifecycle using version control and deployment logs.; ; Any proposed change is assessed for functional and security impact before deployment. This includes risk review, peer code review, automated testing, and approval by the technical lead. Changes are documented, tested in staging environments, and deployed to production after passing all checks.; ; Emergency changes follow an accelerated process but are fully logged and retrospectively reviewed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a formal vulnerability management process within our QMS. Threats are assessed through risk assessment, automated scanning, and independent penetration testing. Vulnerabilities are prioritised by severity, with critical issues patched promptly and lower-risk issues addressed during scheduled updates. Threat intelligence comes from Google Cloud security advisories, penetration testing reports, DSP Toolkit guidance, and public vulnerability disclosures.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use protective monitoring to identify potential compromises through system logging, access monitoring, and cloud provider security alerts. Alerts are reviewed promptly to identify suspicious activity. Where a potential compromise is identified, access is restricted, the incident is investigated, and remediation is applied. Incidents are responded to as a priority, with critical issues investigated immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a formal Incident Reporting and Management Procedure as part of our Quality Management System (QMS). This defines how incidents are identified, logged, investigated, managed, and reviewed.; Pre-defined incident management processes cover common scenarios, including service outages, security incidents, and data access issues. Incidents can be reported by users via email or support ticket, and are also identified through internal monitoring and staff reporting.; Each incident is logged, investigated promptly, and a formal incident report is provided to affected users, including the cause, impact, and resolution actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 7 days free access to the platform with all features included.; After that, there is a free version with 5 exercises/day limitation and restriction on sending homework through the platform and accessing the assessment section
• Link to free trial: Platform.beautifulvoice.co.uk

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 12.5%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 23d98b1d-56f1-43f2-9b9a-16928226db6a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8bb03172-8f23-44d1-bc02-418e7353f324
• Other security certifications: Yes
• Any other security certifications: Data Security and Protection Toolkit account

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@beautifulvoice.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.