SURESPARK LIMITED

Social Prescription Augmentation (SOPRA)

Sopra improves social prescription experiences and processes by alleviating pressure on primary care to improve patient health outcomes. We leverage community services to provide interventions for patients with non-clinical needs and divert demand from primary care. We continue to invest in Sopra's development to improve social prescribing.

Features

• Rapid data access to current and accurate local activity information.
• Qualified data of local services, with last update info available.
• No patient data recorded on Sopra.
• Empower other personnel, such as health assistants, with Sopra.
• Powerful data filters that allow for management of care pathways.
• Lots of choice at a local level.
• Intuitive web browser interface that requires no software installs.
• Analytics of service usage.

Benefits

• Access data to unlock care pathways that leverage the community.
• No need to keep ageing data of services.
• No GDPR concerns whatsoever for a fast start with Sopra.
• Improve your primary care management by focusing on clinical duties.
• Unlock the potential to deliver better health outcomes through collaboration.
• Present multiple social prescribing options to patients to improve success.
• Offer social prescriptions from anywhere, any device.
• Determine which community services are most useful for investing in.

£10,000.00 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@sopra.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

821571678711276

Contact

Fuad Uddin
07825215652
contact@sopra.io

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: No.
• System requirements:
  • Internet access
  • Compatible web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday – Friday 0900 - 1700 with 4-hour Response. Limited response outside these hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Monday – Friday 0900 - 1700 with 4-hour Response for basic support.; ; Sopra is highly intuitive and we experience very few support requests. Typical support issues raised tend have a root cause with the customer's own internal systems.; ; Additional support can be provided based on SFIA rate card days, where an approximation is spread over a service period to arrive at a price.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sopra is highly intuitive and can be accessed straight away from login. The training required is minimal and almost all users can follow the product guide. Support is available however for anyone who encounters difficulty.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no personal data to extract. Usage reports can be requested however from Surespark Ltd.
• End-of-contract process: Personal data is not kept on the system for users to extract. Usage reports of the Sopra tool however can be requested as and when.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users will see the interface adapt to a smaller screen size (e.g. mobile, tablet).
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service interface is highly intuitive and requires very little training. The interface has powerful filters that are self-explanatory and allow users to benefit from the software straight away.
• Accessibility standards: None or don’t know
• Description of accessibility: Due to the nature of care navigation and social prescription, we expect Sopra users to not have any accessibility needs, where clinical and social worker personnel will use Sopra on behalf of their patients/residents. Sopra is a browser enabled tool that is designed to be used by clinical and social staff. Sopra can be accessed from any device connected to the internet and does not require any special login beyond username and password. No personal data whatsoever is stored in Sopra.
• Accessibility testing: None.
• API: No
• Customisation available: No

Scaling

• Independence of resources: Sufficient redundancy is built into the system to cope with usage loads. The service is readily scalable to accommodate more users and concurrent sessions.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage of the platform and high level analytics of service areas.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: N/A - we do not store any data beyond credentials needed for customers to access Sopra.
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: N/A

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Sopra provides 99.5% uptime guarantee during core business hours. Our uptime is inherited from public cloud availability. Refunds for service outage are credited according to the services schedule.
• Approach to resilience: Sopra's infrastructure is housed in public cloud, which has high resilience, redundancy and availability.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Only approved users from our customer base may send support requests. Management interface are protected by user authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Security governance follows our Information Security policy.
• Information security policies and processes: Information Security Policy and Data Protection Policy, with Data processing in-keeping with GDPR/UKDP.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to the system are always tested in a dev environment and new features are pushed out to live only after these have passed testing. Sopra can however be "rolled-back" in case a change causes problems to the service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Major updates are released on a 6 month cycle for Sopra. Minor updates are as frequently as needed. Sopra is protected by being housed in public cloud with security features and high availability. No sensitive data is stored on our system.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Sopra is a low-risk took with no GDPR/UKDP concerns. Sopra's intellectual property however is protected by being housed in a secure location within the public cloud.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management is handled as described in our Information Security Policy.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Wellbeing

  Tackling economic inequality

  Surepark is a minority ethnic led social enterprise that tackles community challenges head on. Our services are low cost but with high impact, and we are constantly re-invest into social endeavours that address inequality. Surespark is focused on empowering the wider VCS and aims to lift its status as a credible partner to deliver public services. Many of our projects involve partnering with the wider VCS and we leverage every opportunity to do so.

  Wellbeing

  Our Sopra product has been designed with the self-care agenda in mind. From our experience, we have determined the value of the wider VCS to address physical and mental wellbeing at a social level away from clinical settings. In doing so, we champion local VCS as a credible partner to health services, such as sport, fitness and social connectivity.

Pricing

• Price: £10,000.00 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 1 month free trial for 1 licence. There is limited functionality on the trial and a nominal set-up charge may be needed to allocate a data set for a customer's local area.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@sopra.io. Tell them what format you need. It will help if you say what assistive technology you use.