Telana Limited

Microsoft SharePoint Consultancy & Development - AEMSP

We provide consultancy for any form of SharePoint work. We provide guidance and best practice on all areas of the platform. This can include: training, custom development, identity management, security auditing, governance planning, data integration, search configuration, design & branding, migration support, user adoption planning, and more. .

Features

• Experts in all areas of Office 365 and SharePoint
• Experts in all areas of Azure including automation
• Microsoft365 Expert Accredited Engineers / Architects
• Security Auditing and Governance Planning
• Custom Development Apps, Solutions, and more
• Fully customised branding guaranteed to work on any device
• All work is compliant with WCAG 2.0 AA standard
• Data integration with any other DB or API enabled system
• All Staff resident and vetted in the UK to DV
• SharePoint, Teams Best Practice Architecture standard

Benefits

• Microsoft Certified Masters and Microsoft MVPs run each project
• Microsoft Azure Expert MSP Accredited
• Cyber Essentials Plus Certified Platform
• DSP Toolkit Compliant, ICO Registered
• Microsoft Purview Data Governance experts
• SharePoint on-premises to SharePoint Online Migrations
• Managed Service, supporting ALL your SharePoint needs
• MCM - Microsoft Certified Masters SharePoint
• PowerPlatform integration, PowerApps, AI, Shryka
• Data Governance, DLP, Unified Labelling,

£250 to £825 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

821751244511065

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Support for all devices connected to the internet
• System requirements: Internet Connected device

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We respond to all queries in real time - with a 24/7 call back facility with a 15 minutes SLA outside of core UK working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Tested with JAWS screen readers
• Onsite support: Yes, at extra cost
• Support levels: Aside from the support we deliver to our own proprietary products, we also operate a technical escalation service desk, which delivers L2 / L3 / L4 support across the Azure & M365 stack, maintaining our customers cloud based solutions with the highest level of skill set and business rigour. The service desk will cover any issues raised against the Azure & O365 tenancy and with it being a PAYG, all you can eat offering it provides ultimate flexibility to our customers. We have an acceptable use policy of 22 tickets per week for each customer but in reality our customers never get anywhere close to this amount. Each service desk can be “tweaked” based on a customers needs to bring things in or out of scope. This includes things like dropping out the patching module (which we provide for on premises customers) and replacing it with Azure AD management (which our pure cloud customers use) or some SharePoint development hours instead. We also provide YellowBracelet.co.uk, BedStateTracker.co.uk, PowerCleanse.co.uk, PowerTransform.co.uk, Primary Care Online, and the NHPP. All of our Service Desk capability is delivered from the UK, and by BPSS / SC & DV Cleared resources - all services listed on DigitalMarketplace
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: He provide a full on-boarding guide and process that walks the customer through the entire process.; ; We also work with the customer in real time during the on-boarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
• End-of-contract process: The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile app is tailored to device screen size to allow for better viewing
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Full webchat
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tested with JAWS screen readers
• API: Yes
• What users can and can't do using the API: SharePoint includes a Representational State Transfer (REST) service that is comparable to the existing SharePoint client object models. Now, developers can interact remotely with SharePoint data by using any technology that supports REST web requests. This means that developers can perform Create, Read, Update, and Delete (CRUD) operations from their SharePoint Add-ins, solutions, and client applications, using REST web technologies and standard Open Data Protocol (OData) syntax
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A full customisation phase is included in the price so customers can determine which fields and terminology is required for their areas as well as any custom fields that are required for that particular area

Scaling

• Independence of resources: We provide a true multitenant environment with full data and resource partitioning

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage metrics and reporting and can assist in the creation of specific usage dashboards if needed. We also have a proprietary product that the customer can use to view traffic to their tenant
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: We utilise full drive and blade encryption as standard (Bit locker) and SQL DTE Encryption for all DBs. We also use our own patented GB Patented Encryption (Sundown Encryption GB2522096); ; We are Cyber Essentials Plus Certified and ISO27001-13 and Pen Test monthly
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL DB
  • RESTful API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • RESTful API support
  • Direct SQL Attach

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our SLA is 24/7 365 with the following criteria:; ; Severity 1 – Response within 4 hours; Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:; “All users, cannot get to, access or use some of their data”; ; Severity 2 – Response within 8 hours; Used for standard issues that require investigation; “Some users, cannot get to, access or use some of their data”; ; Severity 3 – Response within 3 days; “Usually a request for information, training, or infrastructure work”
• Approach to resilience: We operate our own infrastructure across three separate UK locations - UK Cloud (Farnborough) Altham and Cornwall, all of which are secured by site to site link with AoG in place and dedicated connections.; ; More data is available upon request
• Outage reporting: We utilise our public dashboard, social media presence and email alerts including resolution reports, and with many clients moving to SharePoint Online, Microsoft's own dashboard will report performance issues and outages also.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: We also encrypt user logon data utilising our own GB Encryption Patent (Sundown Encryption GB2522096)
• Access restrictions in management interfaces and support channels: Separate management accounts for vetted and cleared staff only - more info available upon request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV NORD CERT GmbH
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001
  • ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: DSP Toolkit Compliant (National Data Guardian Standards)
• Information security policies and processes: We are ISO27001 accredited, and have policies for Information and security governance, Business Continuity Plans, Cultural awareness, Risk Management as well as Personal and Physical security.; ; These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing, IR Sensors, CCTV, anti tamper devices, flood sensors motion trackers) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the Managing director.; ; Specifically with regards to information security we ensure that all logs are automatically scanned against defined patterns stated in our IS policy.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:; ; Code —Code development and review, version control tools, code merging;; Build —Continuous integration tools, build status;; Test —Test and results determine performance;; Package —Artefact repository, application pre-deployment staging;; Release —Change management, release approvals, release automation;; Configure —Infrastructure configuration and management, Infrastructure as Code tools;; Monitor — Applications performance monitoring, end–user experience.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As we are an internet facing service we treat all patches as ZERO day and implement immediately - we often have to deal with regressions in those patches because of this, but can not afford for immediate patches to exploits to not be applied.; ; Our Cyber Essentials certification as a base line for Penetration testing Plus Sunblast IPS logs. Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.; ; We are BCS Members,MS Gold Partners as well members of EC council. Registered with/receive all their alerts from NHS CareCERT
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise scanning on the wire via checkpoint appliances, scanning on interaction with our web services and scanning on access for all content. We have an enterprise IPS license with Checkpoint, MalwareBytes, and Symantec Endpoint Protection Manager for our servers & devices.; ; Alerts or incidents raised go through our 24/7365 service desk covered by SLA:; ; Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.; Severity2 – Response within 8 hours - Used for standard issues that require investigation; Severity3 – Response within 3 days - Usually information, training, or infrastructure work
• Incident management type: Supplier-defined controls
• Incident management approach: All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan. ; ; We have a tiered SLA approach to these rules and react accordingly. ; ; Users can call the same mechanism using the help desk number to report incidents. ; ; Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and nonprofits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £250 to £825 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.