Sword IT Solutions Ltd

Secure Remote Working enablement Accelerator

Sword can support organisations in assessing the remote working capabilities and use cases, along with the required toolsets and security benchmarks.
This provides solution options and considerations, along with flexible deployment plans and recommendations for enabling a secure remote working capability

Features

• To provide a rapid route to enabling secure remote working,
• Ensuring awareness of all the required and relevant governance.
• To provide a clear framework for analysis and measuring success.
• To ensure an innovative way to adopt secure remote working.

Benefits

• Provide a clear framework for analysing and measuring success
• Provide a rapid route to enabling secure remote working
• Provide full awareness of all the required and relevant governance
• Provide an innovative and efficient way to drive adoption

£550 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.barwell@sword-group.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

821899726409216

Contact

Louise Barwell
07929724577
louise.barwell@sword-group.com

Planning

• Planning service: Yes
• How the planning service works: Sword have developed a structured Envisioning and Planning process to assist our customers to effectively plan how new cloud solutions can be deployed and deliver value to the business. Our structured approach includes the following activities: Business Outcome Workshop • Engage senior stakeholders • Discover pain points and business challenges • Innovation games approach: Sailboat/Cover Story • Output: Business Outcome Report Capability Awareness Session • High level overview of Office365 and Azure • Deep dive sessions on: • Azure IaaS • Azure Storage • Azure Backup • SharePoint Online • Skype for Business • Office • Outcome: provide stakeholders with an informed view of the Microsoft Cloud Platform Readiness Assessment • Review the current infrastructure platform, focussing on: • Storage • Compute • Networking • Applications • Review Identity and Security • Business benefits analysis of hybrid/public cloud architecture • Output: Cloud Readiness Report Deployment Planning • Create High Level Design • Create Detailed Design • Establish Project Plan • Establish Testing Plan • Allocate Resource Schedule • Establish Communications Plan
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SharePoint
  • SharePoint Server 2010 / 2013 / 2016 / 2019
  • SharePoint Online
  • Office 365
  • Microsoft 365
  • Microsoft Teams

Training

• Training service provided: Yes
• How the training service works: We provide bespoke training relevant to the individual’s job role allowing the user to understand how to use the application/service in the context of their work processes. We also provide technical training through knowledge transfer during the implementation stage of the project
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Sword offer a full range of testing services to ensure that our solutions meet the business and performance requirements of our customers. Unit Testing • Granular testing of any bespoke code • Automated using appropriate testing framework System Testing • Create a system test script • Create a system test plan • Ensure the implemented solution satisfies the defined system tests Regression Testing • Create a regression test plan • Undertake regression testing following any changes or updates User Acceptance Testing • Coordinate and support the UAT process • Remediate any issues which are identified Performance Testing • Define performance testing metrics • Create a performance test plan • Select appropriate testing framework • Facilitate performance testing process
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • SharePoint
  • SharePoint Server 2010 / 2013 / 2016 / 2019
  • SharePoint Online
  • Office 365
  • Microsoft 365
  • Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Sword offer a full range of testing services to ensure that our solutions meet the business and performance requirements of our customers. Unit Testing • Granular testing of any bespoke code • Automated using appropriate testing framework System Testing • Create a system test script • Create a system test plan • Ensure the implemented solution satisfies the defined system tests Regression Testing • Create a regression test plan • Undertake regression testing following any changes or updates User Acceptance Testing • Coordinate and support the UAT process • Remediate any issues which are identified Performance Testing • Define performance testing metrics • Create a performance test plan • Select appropriate testing framework • Facilitate performance testing process

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a variety of support services to our customers. This encompasses on premise private cloud support through to hosted, leading edge technology solutions. Support can be provided remotely or on-site or a hybrid.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response will be Monday to Friday, 9am to 5pm. SLA will be provided as required.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: 1st line support – Resolving common issues at the point of contact, logging of calls and escalation of calls to 2nd line support if required. 2nd line support – Provision of individuals with more in-depth knowledge of the specific application/service and liaising with product vendors and partners. 3rd line support – If we have access to the source code for an application and can provide bug fixes. The cost will be determined by the specific service and SLA's required by the customer. A range of costs can be found in the Pricing template We can provide a Technical Account manager or Cloud support engineer and the team would be managed by a Service Delivery Manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyds Register
• ISO/IEC 27001 accreditation date: 31/07/2022
• What the ISO/IEC 27001 doesn’t cover: We can confirm that everything is covered by the ISO /IEC 27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Optional, no response
• Covid-19 recovery:

  Covid-19 recovery

  Optional, no response
• Tackling economic inequality:

  Tackling economic inequality

  Optional, no response
• Equal opportunity:

  Equal opportunity

  Our Recruitment strategy and campaigns follow both our Equal opportunities and Ethics policies, ensuring we remove any potential for discrimination through inclusive language and equal treatment practices. We take seriously our commitment to increased diversity and inclusion through our recruitment procedures and accreditations (e.g. Disability Confident Employer, Microsoft Business Pledge, Living Wage accreditation), promoting accessibility to our organization and internal promotion and development opportunities. Our advertisement of vacancies spans across a network of traditional job boards, social media and specialist networks including ethnic diversity, gender balance, LGBTQ and neurodiversity. We actively promote our employee referral scheme to encourage our diverse talent pool to recommend peers within their personal network.; ; At the initial stages of our recruitment authorisation process, pay based on experience and skill level are analysed, with skills-based assessment tasks and structured interviews undertaken to remove any chance of bias or questioning which could lead to discrimination. We actively encourage where at all possible for a shortlist of more than one woman to be included based on relevant skills and experience. We have recently invested in internal skills-based assessment tools for a selection of technical roles which is applied fairly to support assessing applicants in a fully objective manner. As part of our advertising, we promote our flexible-working culture, available to both men and woman, which is also promoted from Senior Management who champion flexible working where at all possible.; ; Both our Central recruitment team and Hiring Mangers undergo relevant training on our Policies and Practices which are electronically signed to evidence their understanding and respect of diversity and inclusion. These are repeated on a structured calendar basis. This training is also integrated into our quarterly leadership training and through our induction process.
• Wellbeing:

  Wellbeing

  Sword has made significant investment in our ongoing commitment to encouraging positive wellbeing and good mental health throughout our workforce. We recognise that balancing everyday life with the requirements of work and home can create increasing pressures for all. With advances in technological developments to support remote working, we recognise that it is vital within Sword that we ensure that there's a productive, healthy environment for our staff and contractors that is conducive to a healthy and balanced lifestyle. We have a dedicated Stress and Wellbeing policy to ensure we formalise and take a pro-active approach in support of positive mental wellbeing. At Sword, we have various Private Medical Insurance initiatives and Health Shield Cash Plans available to all our staff which includes both physical and mental health support and promotion of positive wellbeing. ; ; Our partnership with Vitality provides all our staff with access to monthly health and wellbeing webinars and the support, tools and rewards to help our staff with positive health and wellbeing. From mental health and menopause support, to discounts on popular health and fitness brands, and rewards for being active.; ; We also have engaged with Health Assured as our Employee Assistance Programme Provider which provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. At Sword, we strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes.; ; Our staff not only have access to mental health and CBT support and counselling, but also Wellbeing portals and Health e-Hub Mobile Apps which positively support the challenges faced by many trying to balance the pressures of work and demands of home life

Pricing

• Price: £550 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.barwell@sword-group.com. Tell them what format you need. It will help if you say what assistive technology you use.