tlmNexus Ltd

Through Life Asset Management

This offers additional services in support of the tlmNexus Cloud Software Services. This covers activities including the planning and execution of set up and migration , testing, training and ongoing support for the Cloud Software Services

Features

• Linked to tlmNexus Cloud Software Services
• Ability to configure services to meet requirements
• Experienced team assist the customer through change programme
• Tailored or additional training to meet customer requirements
• Data migration for existing customer data
• Tailored or additional support through duration of service

Benefits

• Enables data migration thus saving customer resources
• Inclusive service reducing impact on customer time and resources
• High degree of configuration of product/service to meet customer requirements
• If required all configuration and service can be done remotely

£550.00 to £1,400.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tharris@tlmnexus.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

822283712871955

Contact

Tony Harris
07765866080
tharris@tlmnexus.com

Planning

• Planning service: Yes
• How the planning service works: Experienced individuals will identify the configuration requirements for tlmNexus services through discussion with the customer. The process for onboarding will be explained identifying any dependencies and customer stakeholder input needed. A plan for onboarding will be agreed tailored as necessary and a release window agreed.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: TlmNexus Through Life Management Solutions services

Training

• Training service provided: Yes
• How the training service works: Product training for tlmNexus services. Consists of face to face training, remote training via Skype, Webex or Teams, E-Learning and User Guides
• Training is tied to specific services: Yes
• Services the training service works with:
  • TlmNexus Through Life Asset Management
  • TlmNexus Damage and Repair Tracker

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with customers to identify the optimal cloud solution and configure the required services. If data is involved then with the customers permission we will obtain a data extract, map it and upload into tlmNexus product.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: TlmNexus Through Life Management Solutions

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We utilise the tlmNexus process and share the results of the assurance and testing for the tlmNexus supplied services

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We will provide additional support above the standard offered within the Cloud Software Service to meet customer needs on request. Our Service definition document provides more details

Service scope

• Service constraints: Our Cloud Support Services are only for use with the tlmNexus Cloud Software services

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ITIL Service Desk Monday-Friday 0700-1900 but can be tailored to meet customer needs. Different response times depending on type of ticket but can be tailored to meet customer needs, but target is for all tickets to have an initial response within an hour.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: The support includes phone, email, ticketing system and periodic on-site support on the customer floorplate. Enhanced levels of support can be provided at additional cost under Lot 3. More detail can be found in our service definition and pricing documentation. The service will be supported by access to a Business Relationship Manager, Service Operation Manager and a Integration and Product Training Manager

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Access to information to support decision making reduces the need to travel.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19; During and as we emerge from the Pandemic, we have continued a steady growth. Since March 2020 we have employed 31 new employees, all on permanent contracts. We have a strategic focus to offer permanent contracts to provide our employees with a sense of security. This growth looks to continue as we are currently recruiting for 8 more positions. ; We strongly support development and growth, investing £90k in training for our employees in 2021. We also sponsor personal learning time with an hour paid learning a week. ; We provided a pay rise in 2021 and 2022, and continually review our salaries and benefits provision, increasing and changing them, to ensure we provide financial stability for our employees. This includes an increase in our pension provision.; Where possible we use local companies to provide services for us, including office services, catering, social events and recruitment. ; We invest in our employees’ health, recently launching a health cash back plan benefit, mental health app, and regularly take part in activities that support us socially to bind us together as a community. ; Finally, we have moved to a hybrid way of working to support work life balance, reduce travel and therefore the impact on the environment and amended the office to provide a safe working environment. We have a Cycle to Work scheme and are about to launch a cycling related charity activity to encourage good health and to raise money for our charities.
• Equal opportunity:

  Equal opportunity

  Equal Opportunity; In 2021 we signed up with the government Disability Confident scheme to register as a Disability Confident committed employer. Our recruitment practices are already very inclusive, we accept applications in a variety of formats, we do not tolerate any form of discrimination and we adapt our interview processes as needed. We are continually looking at ways we can revise our attraction campaigns to reach a wide range of applicants. Plus we are currently looking at ways to ensure all our information is in multiple accessible formats.; We support our employees with any adjustment that they need. Recent support has been provided in the area of mental health. Aligned with Stress Awareness month, we ran a campaign with a different activity every day to encourage proactive action for people to create positive mental health.; We strongly support inclusivity and have a supportive culture in tlmNexus defined by a Culture Charter. We have a number of Diversity, Equality and Inclusivity (DEI) activities planned for this year to increase education for employees and create a welcoming environment where people can be their authentic selves.; We are a member of the Living Wage Foundation, however we see this as the bare minimum we would even consider. In fact, we have never paid this rate of pay, even for our lowest paid employee, we always look to pay the median rate of the range in the market.; We have a Modern Slavery and Human Trafficking Statement and are committed to respecting all human rights. We continually review our policies, procedures and supply chains to ensure we are conducting business in an ethical and transparent manner and in compliance with the Modern Slavery Act.
• Wellbeing:

  Wellbeing

  Wellbeing; We have a comprehensive wellbeing strategy that doesn’t just encompass the normal physical and mental health focus, we also include financial and social wellbeing as well. We align our benefits and company activities to the wellbeing strategy. Some examples of our activities are a monthly long campaign of daily exercises to support employees to manage their stress, a pensions awareness day presentation, a financial wellbeing webinar, numerous physical activities such a Run, Walk and Crawl event and a Walk to Lapland event. Often the physical activities are linked to raising money for our charities. Our colleagues nominate 3 charities a year which we raise money for. Last year they raised in excess of £7000. We are about to start our next event which will be cycling related.; As well as the corporate charity events, we encourage our employees support community activities and provide up to 5 days paid leave per year for them. One of our employees is running in the Berlin marathon later this year for charity. We are also planning a community team building event in the local Brighton area.

Pricing

• Price: £550.00 to £1,400.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tharris@tlmnexus.com. Tell them what format you need. It will help if you say what assistive technology you use.