WM Reply

Power Platform

The Power Platform service offering incorporates all the applications and tools offered by Microsoft in this area including Model Driven Applications, Canvass Applications, SharePoint, Power BI, Power Virtual Agents and Power Portals. Our Solutions Architectural insights and experience help you combine these technologies to best deliver your functional requirements

Features

• No-code/Low-code development platform for the masses
• PowerApps: rapid app build for use on any device
• Power Automate: create and connect various applications, cost savings
• Power BI: Business Analytics, easy connection to data sources
• Power Virtual Agents: Bot creation, guided no/low code interface
• Build: Discovery, rapid prototyping, Design and UX, QA, UAT
• Upskill - knowledge transfer and guided training
• Governance: best practice implementation, CoE model
• Teams integration
• Power Platform and custom apps: automate processes

Benefits

• Controlled development costs
• Reduce administration costs
• Improve data accuracy and visibility
• Reduce paperwork and improve productivity
• Map, automate and control business processes for greater process efficiency
• Empower your workforce with no-code low-code solutions
• Smart working: automating repetitive tasks and processes
• Analytics: Gather powerful insights from your business applications
• Connect to and leverage any data within your organisation
• Create user-friendly solutions for anyone on any device

£950 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

822322791107596

Contact

Elijah Sobanjo
07775429639
e.sobanjo@reply.com

Planning

• Planning service: Yes
• How the planning service works: Our Power Platform service offering is based on wholistic view of your organisation that takes into account more than simply delivering an app. We take the time to understand your business and your culture, building a relationship and an understanding of your IT infrastructure and vision.; WM Reply follows a proven methodology that guarantees inclusion and transparency of all stakeholders across the design, build and support of your application. Documenting your requirements, we provide you with several options of fulfilling those needs based on different solutions architectures. Choose between Best Practice, MVP, or Value for Money when it comes to your solutions architecture. We have a solid and proven understanding of licensing models, risk and benefits of different technology stacks and premium models. Once a solutions architecture is agreed, we build and deliver applications following the ALM (Application Lifecycle Management) technologies and processes. This provides the CI/CD foundations for your app to grow and expand as needs and opportunity arises. Applications development is supported by Project Management and Senior Consultancy oversight to ensure that build is delivered in accordance to best practice and principles.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Power Apps
  • Power Automate
  • Power BI
  • Power Virtual Agents
  • Model Driven Apps
  • Canvas Apps
  • Power Portals
  • SharePoint
  • Microsoft Power Platform Centre of Excellence

Training

• Training service provided: Yes
• How the training service works: Working hand-in-hand with your central team, we'll ensure they and your end users will be kept up to date with the ever changing world of PowerPlatform and that they will be fully trained on the final solution. ; This can be in the form of in person, remote or a combination of hybrid training. ; We provide training that is targeted at multiple user bases such as end users, admin owners and IT support. We focus on providing training at the point of need through the creation and hosting of training materials such as end user and admin guides, gifs and provide options of short videos in a defined place, meaning users can access materials when they need to.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Power Platform
  • Power Apps
  • Power Automate
  • Power BI
  • Power Virtual Agents
  • Model Driven Apps
  • Canvas Apps
  • Power Portals
  • SharePoint
  • Microsoft Power Platform Centre of Excellence

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: A well designed and built app needs to be underpinned by the applicable user base and supported by user documentation. WM Reply provides user documentation across all our application offerings as standard. Depending on the organisational maturity we will build and deliver applications following your Centre of Excellence deployment pipelines as set up in the ALM (Application Lifecycle Management) section. In the absence of a CoE we will build and deliver according to best practises as to not become an obstacle in the eventual deployment of a CoE. Build is delivered in sprints with transparency to your stakeholders in the form of daily stand-ups, and access to our ADO (Azure DevOps) board where you will have full oversight into the User Stories, Sprints, Tasks and associated effort in the development of your app. Internal testing is completed before the application is handed over to UAT (User Acceptance Training) where final testing and validations are performed by the client. Release to Production is orchestrated together with the client and with the option to surround the release with an Adoption and Change Management program to help spread awareness and increase adoption within your target audience.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Power Platform Centre of Excellence
  • Model Driven Apps
  • Canvas Apps
  • Power BI
  • Power Automate
  • Power Virtual Agents
  • Power Portals
  • SharePoint
  • PowerApps

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During any project we have a quality assurance (QA) and testing stream in order to ensure the solution we develop and configure, is to a high enough standard and to the agreed quality. During the discovery and requirements gathering phase, our consultants ensure that any functionality and requirements are documented accordingly along with acceptance criteria and associated test scripts. This enables us to verify the deliverables meet the agreed criteria and we have dedicated testers on the project to ensure that these are tested and fed back in a cyclical manor, during the project.; Our preferred tool is the Azure Dev Ops (Visual Studio Online) platform and associated methodology, however we are flexible and adopt various client 3rd party software preferences in order to facilitate our QA processes, including JIRA.; Our testing and QA process usually includes the following core components:; - Acceptance Criteria; - Test cases/scripts; - Functional testing; - Automated tests (where feasible and applicable); - Exploratory testing; - Test suites and cycles; - Defect log; - Non-functional testing including performance testing (where feasible and applicable); - Test results and reporting; - Appropriate test environments including Dev/integration environment, UAT/Stage environment and Production/Live

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At WM Reply we understand that different customers have different support needs. That's why we tailor our support services to offer the right solution for your organisation. Larger intranet customers using platforms with business critical services may prefer to choose our comprehensive 360 Support option. Our annual service includes a robust SLA, giving security and peace of mind whatever the issue. Or perhaps flexibility is key to your business. Our Support Pots can be offered to best suit your needs, to be used only as and when you decide; whether that should be for technical help, training or even that extra development.; ; 24/7 SUPPORT; With access to our support management portal, you can keep up to date on your requests 24/7. Your support partner will be available via phone, email or online ready to solve your issue, when you need them.; ; HIGHEST LEVEL EXPERIENCE; We provide support to some of the best known brands including Transport for London, Co-op, Vodafone and British American Tobacco. Offering you access to material experts and industry professionals to help you obtain the most from your Power Platform support offering.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: WM Reply use Zendesk, which provides our clients with portal access to a ticket system to track, report and manage your incidents raised with us. This also applies SLAs to issues raised to enable both parties to keep track of issues and when they need to be resolved.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Support levels are customised per client and depend on the end solution provided and the requirements of the client. Costs are also based on the scope of each support agreement, SLAs in place and the solution provided.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Reply is committed to managing its business activities while paying close attention to environmental issues in order to respect the legacy of future generations. As the world rapidly changes, inequality increases and the planet struggles, the need for pivoting priorities becomes even more evident. It is clear that we are in need of a shift guided by digital transformation and the green revolution. Those two domains are not new, but strong results can flourish by putting them together. Sustainability is a responsibility but also a unique opportunity for all of us. We are playing our part by considering environmental, social and governance concerns of sustainability.; ; ENVIRONMENTAL PROTECTION We implement new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.; ; ENERGY & EMISSIONS Reply is a consultancy firm and most of the services are delivered by employees directly at client premises. Environmental impact is limited to consumption of energy resources (for office heating and lighting) and to business travel activities.; ; 2030 -NET-ZERO REDUCING GREEN HOUSE GAS EMISSION Climate change and environmental sustainability present challenges and opportunities for everyone. At Reply, we believe the business community has a key role to play in driving change. And we’re determined to play our part. That’s why we made a commitment to reach Net-Zero GHG emissions by 2030.; ; ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM The ISO 14001 Certification signifies Reply’s environmental efforts including programs to measure and manage aggregate environmental impact, and to engage employees in these efforts through training, local action teams and dedicates events.

  Equal opportunity

  DIVERSITY & INCLUSION; We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation.; ; EMPLOYEES FROM110 DIFFERENT COUNTRIES The management and optimisation of Reply’s human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.; ; THINKING AND WORKING GLOBALLY Reply unites more than 9,000 employees, all of whom bring various backgrounds, contrasting perspectives, and fresh ideas with them.; ; DIVERSITY IN OUR TEAMS Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating.; ; FOCUSED ON BUILDING INCLUSIVE WORKPLACES For us, equality is an evolving process, so we work hard to foster it in both the workplace and society at large. We’re taking steps for our people in the communities where we live and work to help create more opportunities and build a more inclusive and diverse future.; ; SOCIAL AND WORK INCLUSION We adopt policies consistent with the regulatory provisions for protected categories in all the countries we operate, promoting their social and work inclusion.; ; OPEN-DOOR MENTALITY Flat hierarchies, open doors, and open communication are important to us. We foster trust and encourage all to contribute ideas and spark discussions.

Pricing

• Price: £950 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.