TES

Cloud Support Services 24

TES (t/a SK tes) offers end-of-life asset-recovery services to cloud businesses requiring the disposal of ICT and transportation services. Alongside secure managed logistics, deployment, migration and decommissioning TES provides legislatively compliant on/off-site data destruction, shredding, degaussing, wiping and recycling of equipment that is both sustainable and environmental.

Features

• Secure logistics, migration, deployment and decommissioning services
• Fully audited and compliant data sanitisation and destruction
• In-house WEEE compliance scheme with ATF and AATF facilities
• Secure GPS tracked transport services with security cleared crew/ teams
• Services exceeding ADISA standards
• Personnel CRB/ SC/ DV/ CTC and BPSS vetted
• ISO 9001/ 14001/ 27001/ 18001/ 28001/ TAPA FSR quality systems
• Fully auditable, end-to-end, in-house chain-of-custody
• Over 40 years experience in IT asset recovery and management
• Data-sanitisation accredited to NIST, IA5, DoD, DIN 66399 standard

Benefits

• Reduced risk and guaranteed compliance
• Planning and flexibility with dedicated resource
• Vastly reduced total cost of ownership
• Cost saving and greater return on investment
• Warranted chain-of-custody, fully auditable and evidenced
• Leading edge cloud migration and deployment services
• Highest levels of security for the Industry
• Latest specialist industry technology to aid service delivery
• Performance testing against leading industry benchmarking
• Quality assured to legislatively compliant services

£0.00 a unit

• Education pricing available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kris.turski@tes-amm.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

822452693716082

Contact

Kris Turski
07976578472
kris.turski@tes-amm.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: A bespoke training package is created for the Client every time a service is engaged. It can range from simple work instruction or method statement to a detailed statement of works with guidelines on how to apply its methodology. ; ; TES are acutely aware that different clients/ users very a great deal in technical ability and training schedules are created accordingly. Training is provide on a group or 1-2-1 basis and can take place on site or more recently on-line due to social distancing restrictions. These are typically scheduled in a 90 minute format (2 sessions) to cause as little disruption to the Client and their employees. ; ; Furthermore, all on-site training is also supplied in digital/ download format to serve as an aide-memoire once TES staff have vacated the Client site. Additionally, ; ; TES in-house support are available Monday through Friday between the hours of 09.00 and 17.30. ; ; Finally, where further training/ support is required TES can provide a floor-walker to be on-hand and on-site for a period of time to ensure that all users are comfortable and familiar with the solution post implementation. Once they are satisfied that the period of 'hand-holding' is complete, the Client will be advised accordingly.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: TES offer a complete turn-key solution that is fully customisable by all enterprise/ Cloud businesses. ; ; Services include (though not limited to): planning, on-site data destruction, data migration, imaging, planning, secure storage, delivery of new hardware, configuration, software installation, logistics and packaging management, inventory creation, datacentre decommissioning, certified on-site data deletion or destruction and parts management. ; ; TES also provides IT relocation services to assist organizations in moving equipment between office locations and data centres. ; ; The TES team of engineers and project managers are experienced in executing large scale relocation projects professionally. Our team understands how to relocate sensitive DC equipment, and will arrange the vehicles, tools and equipment required to do so safely. ; ; IT relocation services include: disconnection and reconnection of enterprise, data-centre and storage equipment; de-racking and re-racking of servers and infrastructure; secure packaging and transport of equipment between offices or data centres; management of internal staff moves and changes within a building.; ; TES offers both onsite and offsite data sanitization and storage media destruction services. All destruction services can be witnessed either on-site or at the nearest TES processing facility. Post destruction the media material is securely transported back to a TES facility where that material is promptly recycled.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Every installation/ project is tested in a live environment to ensure it exceeds the expectation of the Client. The live tests are developed and specified in conjunction with the Client as part of their ISO continuous improvement commitment. This ensures that not only do all parties have the same expectation but also for performance to be quality assured.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
• Other security services:
  • Fully accredited compliance strategy and management
  • Fully accredited security strategy and management

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: Not applicable.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All contracts are different. However where an e-ticketing system is required it will be implemented to the Clients specific service levels.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: TES utilise a multitier approach to support. It is the same for each client and is provided free-of-charge, as a standard, regardless of the support levels required.; ; A Strategic Account Manager (SAM) works as an “implant” with a Clients ID on a Client site and provides the most direct 'hands-on' support. Their immediate report is the Technical or Client Manager, who works within the TES entity on new projects developing solutions to meet the Client’s requirements. The Client Manager is backed up by an Account Management Team who manage a team of specialists (such as cloud support, engineering, operational) along with the performance of a contract ensuring that reporting is delivered in a timely, accurate manner, within SLA’s.; ; Ancillary support includes Service Delivery Manager, the day-to-day contact with the staff who have the service requirements and primarily liaising with logistics teams ensuring activities are being carried out correctly. Invoicing and managing of monthly financial detail is taken care of by the Administration team that dovetails the Clients requirement with the SLA.; ; This multi-tier approach has worked extremely well over the years and is rated very highly by Clients who require bespoke support within the budget of a project.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS
• ISO/IEC 27001 accreditation date: 15/09/2017
• What the ISO/IEC 27001 doesn’t cover: Due to various changes in legislative requirements coming from industry, our customers and the business we have made the conscious choice that upon moving to our new premises (as detailed in declaration) to move to a new Certification body that is IAF accredited and, most importantly, to also upgrade our current standard to the latest 27001:2022.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a 100% privately owned company of SK ecoplant we are committed to demonstrating open disclosure of our environmental, social and governance performance. Annually, we process; millions of devices for many of the largest brands in the world including original equipment manufacturers (OEM), blue-chip multinational companies, hyperscale cloud providers, financial and leasing businesses. To underwrite this, our accreditations go further!; All TES UK businesses are accredited to the R2 Standard. It is built and maintained by a multistakeholder group called the R2 Technical Advisory Committee (R2 TAC), and is administered by the nonprofit organization, SERI. R2 isn’t just a data security standard, or an environmental standard, or a worker health and safety standard. R2 is an electronics sustainability standard, which means it is a data security standard AND an environmental standard AND a standard that protects worker health and safety, all in one. That means when you choose an R2 Certified Facility like ours, you are checking many boxes in your vendor selection process all at once. we are seeing major changes with the advancement of the IoT, with how devices transmit and store data, and with a shift from traditional computers to mobile devices. Plus, regulations are constantly changing and evolving, both within specific countries and regions as well as with international agreements such as the Basel Convention. ; One of the strengths of the R2 Standard is that it does not prescribe one specific way for every facility to meet its requirements. Rather, R2 is designed to encourage innovation and adaptation at a facility level, allowing the standard to stay relevant and effective in continuously protecting the environment, communities, data, and worker’s health and safety, even as technology and regulations constantly change on a global scale.

  Tackling economic inequality

  Although TES operates the largest network of asset disposition facilities in the world, we work hard to limit any negative impact on local communities. This is achieved, in part, due to local initiatives that contribute to progressing our Sustainable Development Goals (SDGs). One area where we have made a significant opportunity to make a positive difference is in the donation of low cost used IT to remote or disadvantaged communities, youths and adults (this aligns with our SDGs namely Goal 4. Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all;; Goal 5. Achieve gender equality and empower all women and girls;; Goal 9. Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation;; Goal 12. Ensure sustainable consumption and production patterns; and Goal 17. Strengthen the means of implementation and revitalise the Global Partnership for Sustainable Development Technology). These initiatives have not only helped bridge economic inequality, but also the digital divide and have a significant impact to contributing to the creation of a more inclusive and equitable society.

  Equal opportunity

  As a Group operating across more than 20 countries and embracing contributions from over 75 nationalities, our organisation thrives on its diverse identity. We are a collective of different cultures, genders, political beliefs, religious affiliations, and sexual orientations, unconsciously crafting an inclusive environment that encourages broad perspectives and ideas. Despite the obvious sensitivities of accommodating diverse opinion, TES has set an ambition to improve opportunity for all our employees. One such initiative is around the representation of women in management. ; ; Although the proportion of female leaders increased substantially in 2022, we still believe that recruitment and promotion policies and processes could go further to improve equity and remove any systemic bias which may exist. We perceive ourselves to be an equal opportunity employer which recognises merit. In addition to the challenges of matching roles and responsibilities with available and appropriately qualified candidates, deliberate action is required to attract diverse talent and counter the male/ majority imbalance, including at Board level and in technical areas of the business. As we grow, so does our dedication to creating a work environment that celebrates individuality and fosters inclusion across all levels of our organisation. We remain committed to the journey, balancing considerations of merit, experience, and skill with a keen focus on promoting diversity into our strategic HR planning, recruitment initiatives, and retention programs. The ambition set is to achieve gender parity in management which in addition to providing a specific target to aim for, also takes into account the lower turnover rate for female employees compared to men which has been clearly and consistently demonstrated in previous years’ reporting data.; ; There were no cases of discrimination raised through our whistleblowing and grievance channels which we consider an objective indication of wellbeing and equality.

  Wellbeing

  Sustainable development is about ensuring that the future needs of people and the planet are not jeopardised by the actions we take today. At TES we further believe that ongoing success is inextricably linked to the wellbeing of people and the planet. Consequently, social, economic, and environmental responsibility is reflected across the services we provide and the ways in which we interact with each other. ; ; Our Sustainable Development Goals (SDGs), mentioned above, provide a critical reference point against which we measure the actions we’re taking to ensure we continue to be relevant to – and have a positive impact on – what we touch and those we influence. We have identified 8 SDGs that particularly resonate with our objectives, capabilities, and ambitions and which we are focussing on our mission to Sustain Tomorrow.; ; Local EHS teams and representatives have been instrumental in implementing and upholding our health and safety policies and procedures, thereby creating a safer working environment for all. Their presence and mandate also ensure a direct channel of communication for employees, fostering a culture of open dialogue around safety issues, and contributing to the continuous improvement of our EHS performance.; ; We continue to uphold rigorous safety protocols and reinforce our ongoing commitment to employee (and non-employee) training to ensure the continued health, safety, and wellbeing of employees in future.

Pricing

• Price: £0.00 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at kris.turski@tes-amm.com. Tell them what format you need. It will help if you say what assistive technology you use.