Akhter Computers PLC

TriplePlay Digital Signage Cloud Service

Tripleplay’s TripleSign platform has a wide array of features including event triggers, integrated Workflow Management system, native IPTV solution – TripleTV, built-in Content Management System, Interactive Touchscreen capabilities, Digital Menu Board delivery, Samsung Smart Signage Platform (SSSP) and LG webOS integration and its own content creation software.

Features

• Control centrally via cloud-based user friendly interface
• Create multiple layouts, playlists and schedules
• Mix video, image and text for a more impacting message
• Remove reliance on network connectivity
• Landscape or portrait display mode
• High content compression rate

Benefits

• Cost-effective, easily deployed cloud solution
• Low start-up costs - per screen, per month
• System_on_Chip (SOC) based solution means lower power consumption
• High content compression rate keeps download time minimal

£8 to £30 a licence a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsales@akhter.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

822642220011195

Contact

Latifa Hamdan
01279 821200
ccsales@akhter.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Tripleplay may elect to undertake a service interruption or outage to facilitate improvements to its systems or for maintenance of the Service.
• System requirements:
  • Management interface requires Windows,Mac,Linux with web browser.
  • Devices require access of specific IP addresses and ports (80,443,123.)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The service includes standard support over email and telephone during normal working hours. Out of hours support and site visits are available at additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onsite and / or offsite training. This can be arranged as part of the service agreement at the start or on request at an additional cost.; User Documentation; User videos
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The digital signage application supports export of all digital signage data, including content.
• End-of-contract process: The buyer will be notified on multiple occasions as the contract approaches expiry. Upon expiry, the contract will renew automatically for a period of one year unless the buyer opts out in advance.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop media portal offers more administrative functionality such as playlist and bookmark creation. Apart from this, the desktop service is very similar to the mobile service.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: A web management interface allows users to access applications through a web browser. From here, users can manage digital signage, upload content and perform various other application related tasks. This interface also allows users and devices to be managed on the system and presents analytics on system usage and health.
• Accessibility standards: None or don’t know
• Description of accessibility: The service is accessible via the Web Portal using a Desktop or Laptop with a compatible operating system and a compatible web browser.
• Accessibility testing: Not available at this time
• API: Yes
• What users can and can't do using the API: Using the standard service API a user can achieve the following:; ; • Control the behaviour of client devices; • Query client device status and configuration; • Control internal services such as recording; • Retrieve information about services; • Provision data, eg EPG; • Trigger events for signage content change; • Trigger events for screen control; • Monitoring of the servers; • Pulling external data into signage layouts; • Reporting and alerting; • Client provisioning
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Work has gone into ensuring the system is dimensioned correctly and hardware resources are adequately distributed. ; Extensive load testing has been performed on the system to validate this. ; In addition, a variety of tools are used to limit and prioritise intensive processes where necessary.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: TriplePlay

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Either through the digital signage application (for digital signage data) or by running a report in the reporting application (for user data).
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • User data must be input through special forms
  • For media and content a variety of formats is supported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: To protect the service availability the system has been designed so that in the event of a single VM host failure, access to all other instances is still available. This is achieved by having redundant servers and routing. This approach gives an expected availability of better than 99.999% or ‘five nines’, which equates to less than 5 minutes unplanned downtime per year.; ; Redundant routing is provided by the public Internet DNS.; ; To protect against the loss of one or more instances due to the failure of a VM host, there is the option for redundant operation of the core applications. This is provided by provisioning a clustered application instance. Again, this gives an expected availability of better than 99.999%.
• Approach to resilience: The redundancy described above contributes to the resilience of the service. Local and offsite data backups stretching back 30 days are also made to offer protection from accidental data loss and the ability to recover from a catastrophic event.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Information available on request through Akhter Sales contact
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bmtrada UKAS
• ISO/IEC 27001 accreditation date: 3 September 2012
• What the ISO/IEC 27001 doesn’t cover: We are currently not aware of areas that are not covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Included within Akhter Computers QMS

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and management processes follow Akhter Computers QMS
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Application vulnerability scanning is performed prior to every new major software release using tools that generate OpenVAS and OWSAP reports. Detected threats are analysed and dealt and fixd as part of the software release if deemed necessary
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tripleplay are confident in the security of their system. The system is constantly monitored and Tripleplay would be immediately notified if it became unavailable or was compromised in any way.; Tripleplay would then act appropriately and promptly to contain, recover, fix, notify and prevent further similar incident.
• Incident management type: Supplier-defined controls
• Incident management approach: Users have access to Tripleplay’s phone and email support service; This includes access to a trouble ticket system where incidents can be logged, prioritised and tracked.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Moving to Cloud enables the reduction in raw materials being used, energy being spent to run equipment and transportation pollution of hardware. This helps our aims to achieve further net GHG reductions through innovation and efficiencies; acknowledge the role of renewable and bio-based energy sources and materials while minimising carbon emissions; encourage the recovery, reuse and recycle of materials for reduced emissions and include transparent monitoring, reporting and verification systems.

  Tackling economic inequality

  Moving to Cloud provides opportunities for businesses to leverage lower costs from shared hardware and more agile and flexible working. This will allow them to provide opportunities that they would not otherwise be able to offer.; From creating new businesses and new employment opportunities, to improving local nursery care, as well as education resulting in recognised qualifications, digital skills and training, Akhter is committed to tackling economic inequality at its roots within our diverse local community in which we play a very active part.

  Equal opportunity

  Moving to Cloud provides opportunities for businesses to leverage agile and flexible working. This will allow them to provide opportunities to those who would otherwise not be able to take advantage of opportunities they are offered.; We encourage equality, diversity and inclusion among our workforce, eliminating unlawful discrimination, aim to be truly representative of our local community with each employee feeling respected and able to give their best

  Wellbeing

  Akhter take great pride in our workforce and actively support the physical and mental health and wellbeing of our staff. We all spend a long time in front of screens and amongst much else encourage staff to go outside and be active through a variety of schemes.; We do this both as being morally right and in accordance with; The Public Services (Social Value) Act 2012, The Procurement Reform (Scotland) Act 2014 and The Wellbeing of Future Generations (Wales) Act 2015. This policy is supported by our sustainability strategy and delivered in collaboration with our supply chain whilst continuously improving our standards, efficiency and effectiveness. We will communicate this policy to our employees, supply chain partners and relevant interested parties and we will review it on an annual basis.

Pricing

• Price: £8 to £30 a licence a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccsales@akhter.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.