Jumar Technology Limited

Service Design

Service Design offering is to introduce the services strategy with the user in centre and fulfilling organisation commercial or statutory objectives. Service Design is powerful tool for Product Management activities to understand what the problems need to be solved and how to deliver service in the most optimal way.

Features

• Service Design based on User research and analysis
• Support for service strategy and product management
• End-to-end mapping of service and user journeys
• Multi-platform designs with channels, touchpoints and props
• Placement of Service Design in the existing technological ecosystem
• Full lifecycle support from design to implementation (Discovery to Live)
• Experience with the GDS service assessment
• Key in supporting transformation and digital delivery
• Delivered by experienced Service Design experts
• Aligned to agile delivery

Benefits

• Optimised Service Strategy for users and organisation
• Improvement in customer/end user satisfaction
• Enables differentiation of online presence, enhancing reputation
• Understanding of the service weaknesses and strengths
• User Experience design aligned to best practice
• Service compliant to GDS Service Standard and GDS Service assessment
• User Journey maps to visualise User Research outputs for Personae
• Full end-to-end service map
• Promotes a culture of inclusivity and recognition of user needs
• Visualisation of service/organisational transformation with user in centre

£400 to £1,450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@jumar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

823374253860622

Contact

Bid Team
0121 788 4550
bids@jumar.co.uk

Planning

• Planning service: Yes
• How the planning service works: Jumar will enhance planning of the software service by ensuring it is targeting right audience and provide right level of information throughout end-to-end user journey. Service Design will visualise software services in organisation ecosystem and will provide information about problems, pain points, riskiest assumptions, channels and touch points. Based on user research and data, service design will allow to plan strategy and recognize elements necessary for implementation and their priorities. We engage with you and help assess current processes, tools and capabilities to provide optimised outcome for optimal cloud solution or software service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide in-house trainings adjusted to client requirement and maturity. Training would cover basics of product management and service design for any size of project and programme, service design tools and artefacts(from entry level to advanced), designing services for users with accessibility needs.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Migrating content between platforms keeping users in centre is crucial to correct serving information to users and support they journey through the service. Recognising early users needs will improve end-to-end journey and what accessibility needs need to be addressed. Service Design can visualise platform elements to be migrated and what are the priorities for service migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: To provide effective level of service we need access to subject matter experts and users of services.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Questions, along with other forms of request for service will have an SLA agreed upon during cloud service design.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are bespoke – as agreed during service design phase. A wide range of options is available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 6/01/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Jumar makes its carbon reduction plan available on its website, which details its Scope 1,2 and 3 emissions measured in line with the Greenhouse Gas Protocol – along with aspirations and targets for carbon reduction and net zero. Following a post-Covid re-evaluation period, the company has a target to reduce emissions by 10% per year (from a 2019 baseline) over the coming 10 years, and initiatives to achieve this form part of the plan. They include a switch to 100% renewable electricity and gas, which has taken place in the last 12 months, a reduction in emissions from commuting and business travel, and a further increase in recycling and low-emission waste disposal. Environmental measures are included within the company’s independently audited social value measurement tool, in line with the widely recognised National TOMs framework. Staff engagement is achieved through the formation of a Social Value Committee, which has environmental initiatives as a core topic. Jumar has taken the strategic decision to commence ISO14001 accreditation in calendar year 2022, and is already a signatory to the SME climate Hub.

  Covid-19 recovery

  During the pandemic, Jumar identified that there were many professionals that were looking to retrain or upskill into fields including IT. As Jumar has a highly skilled workforce, apprenticeship schemes were set up to attract near-skilled professionals and those wanting to retrain, therefore providing wider job opportunities. Vulnerable individuals were (and still are) provided with all necessary support – and the workforce as a whole are able to benefit from a flexible hybrid working model to ensure staff maintain a comfortable level of safety. Regular guidance and communication on distancing and PPE requirements are provided, and necessary modifications to the ergonomic environment are made. Further to this, a range of physical and mental wellbeing programmes, developed during the pandemic, continue to form part of the business. This includes private healthcare, which reduces demand on public services and provides specialist appointments, subsidised gym and occupational therapy, along with mental health cover supported by Jumar’s investment in mental health first aiders across its business. Jumar continues to work closely with its clients and stakeholders regarding new ways of delivering services, and has provided complimentary training on collaborative cloud technologies and, and as a cloud technology provider itself, is constantly seeking and analysing new, secure and innovative ways of collaborating.

  Tackling economic inequality

  As a business that works across a wide range of levels in a broad spectrum of businesses, Jumar recognises that access to opportunities can vary considerably due to a number of external factors. Tackling barriers to employment, has been a long-held belief of Jumar, and we have a highly successful track record spanning more than a decade or working with local communities to improve access to skilled career opportunities. This includes running programmes in schools to increase confidence among students, provision of mentoring and mock interviews, STEM ambassadors and donating equipment to schools. Of particular note, is Jumar’s success in employing apprentices to ensure opportunities are available to the widest demographic, with a significant retention and development rate. The largest portion of our SLEV comes from employment in the local area, which contains a varied mix of economic backgrounds. The supply chain is monitored as part of Jumar’s implementation of the National TOMs framework, which enables a diverse and resilient supplier base both in terms of location, but also size (e.g. comparing spend across SMEs, large business and smaller, specialised providers). Our supplier-friendly, but robust ‘responsible procurement’ process ensures that risks (e.g. security, modern slavery etc) are managed in the supply chain while maintaining quality and value.

  Equal opportunity

  Jumar’s Diversity and Inclusion policy sets out its commitment to providing supportive and inclusive culture which promotes diversity and has a zero-tolerance approach to discrimination. The policy covers all groups that may experience inequality, and is overseen by Jumar’s HR department, which reports regularly on the workforce demographic. This is underpinned by a range of activities to promote the IT sector (and industry in general) to under-represented groups, and tackle workforce inequality. For example, the company takes an active involvement in groups that support the attraction of women into otherwise male-dominated roles, and a number of its staff also provide consultancy, technical and business advice to a VCSE which aims to inspire under-represented ethnic groups into a range of careers. Jumar is also signed up to the Disability Confident Level 1 scheme.

  Wellbeing

  Jumar has long put the wellbeing of its staff and stakeholders at the forefront of its activities. Beyond the provision of medical insurance and employee benefit packages, the company has proactively invested in initiatives including free access to a nutritionist, free fruit in the workplace, regular personal training sessions, health assessment and massage sessions. This has been underpinned by a strong focus on mental health, with regular communication, drop-in sessions and advice from the company’s qualified mental health first aid team. The company’s hybrid working model, with much collaboration taking place on cloud technologies contributes both to the wellbeing of the workforce, but also drives the company to understand the collaboration and wellbeing requirements of its clients and suppliers This is a significant factor in the design of projects and outcomes to ensure that the wellbeing of all stakeholders across the wider community is considered.

Pricing

• Price: £400 to £1,450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@jumar.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.