ZUDU LTD
Website Development Services
End-to-end discovery, design, development and launch of websites along with required API integrations. Custom backend or Content Management System development approaches across any form of desktop, mobile and tablet device. High performing and UI/UX friendly outcomes with accessibility standards, enhancing GovTech services.
Features
- Custom backed or Content Management System
- Discovery workshops/guidance for solutions
- Website design services
- Secure development services
- Quality assurance and testing of websites and applications
- Desktop, Tablet and Mobile optimisation
- Back-end development and API integration
- Support & upgrade services
- Cloud technologies: AWS, Azure, Google Cloud etc...
- Tech stacks: HTML, CSS, JavaScript, Wordpress, Drupal, Umbraco
Benefits
- Proven delivery on GovTech systems at scale
- High performing user interface and experience design
- Research driven approaches to expert design
- Seamless project delivery processes
- Strategic alignment of development strategies
- Reliable, fast and secure websites
- Support across future upgrades and patching
- Enhanced end-user experiences
- Advanced experience across accessibility standards
- More efficient delivery and enhanced reporting metrics
Pricing
£350 to £1,700 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@zudu.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 2 4 0 5 3 4 8 1 9 1 2 7 1 1
Contact
ZUDU LTD
James Buchan
Telephone: +441382690080
Email: contact@zudu.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- Zudu utilises a consultative driven approach to design and development, which includes discovery workshops, focus groups, design sprints and market research to determine the best outcome for clients. Through a series of clear set early project stages, this allows the client to come to a sensible and data driven decision on cloud hosting and software services.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our team offer a diverse range of training to ensure that clients are fully equipped to operate and control the applications that we create for them. This includes, but is not limited to: Training and manual creation on how to use the website, Technical training and documentation for onboarding engineers or other project staff; Project processes training such as Agile, Scrum or Kanban approaches; Security training for cyber security best practices and principles.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Zudu has significant experience helping buyers migrate to the cloud or between cloud services. We have a step-by-step process which looks at reviewing the benefits, assessing the platform, forming a strategy, testing the approach, migrating, and then performance optimisation.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Through Zudu's quality engineers and management processes, we implement a systematic approach throughout the development lifecycle.
This includes:
Defining testing strategies for functionality, usability, compatibility, security, and performance;
Conducting manual and automated testing throughout the development process;
Utilising various testing tools and frameworks to streamline the testing process;
Ensuring thorough coverage of testing scenarios;
Prioritising testing on different devices, operating systems, and network conditions;
Ensuring the website functions reliably across diverse environments;
Promptly identifying and address bugs and issues as they're discovered;
Iteratively refining the website for optimal performance and user experience;
Conducing extensive regression testing before deployment to ensure that fixes haven't introduced new bugs.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Zudu provides support to clients via either an outsourced service agreement or augmented resource. This would be supported by service level agreements.
This includes, but not limited to:
Proactive monitoring;
Dedicated escalation process, tailored to your web app or website requirements;
Automated crash reporting, real-time alerting and dashboards;
Regular review meetings;
Device compatibility checks;
Software update checks;
Pre-testing on iOS, Android, and browser updates (as applicable);
Notification of new licence agreements (as applicable).
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Varies under the specific requirements of the service level agreement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Our service level agreements and pricing is determined based on the solution and client needs, however we typically provide the following levels:
Critical/urgent priority issue response time - 30 minutes;
Medium priority issue response time - within 2 working hours;
Low priority issue response time - within 24 hours;
Support can be through a technical account manager for initial triage (as standard), or direct with a cloud support engineer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ISO Certification Limited
- ISO/IEC 27001 accreditation date
- 16/02/2024
- What the ISO/IEC 27001 doesn’t cover
-
The scope of the Management System applies to the following:-
The concept, design, development, and continuous support of bespoke digital products for clients in the public and private sectors. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- ISO 9001
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
As we are acutely aware of the environmental impacts of tech, we carefully select our tools and technologies to ensure compliance with our climate pledge which aims to make us a net-zero company by 2025. Only a year away, this target is highly achievable due to our use of hosting servers powered by sustainable energy, remote working practices, and net zero-pledged tools and technologies such as Google Developer Tools, Slack, Asana (which has been carbon-neutral since 2019), and Figma (which has signed a Climate Pledge to become net zero by 2040) to support a low-carbon supply chain. We adhere to modern best practices for development including reducing calls to the server through streamlined code and minimising large files and can measure the carbon impact of our projects and offer our clients the option to offset their emissions through our valued partners in the conservation space as an additional service.Tackling economic inequality
We design and build projects that are accessible to people with diverse abilities - regardless of their hardware, software, language, location, or other factors. Our commitment to accessibility follows the updated WCAG 2.2 guidelines up to AAA level, encompassing the entire development process from planning to support. Through our past and current collaborations with public sector organisations, we have the expertise (and track record) to deliver projects that surpass high accessibility standards.Equal opportunity
As we are aware of gender diversity issues within the tech industry overall, we are proud to have a 50% female workforce with colleagues from all around the world with a broad range of abilities, interests, and hobbies. We have also been AWS External Ambassadors team for the Get IT Programme since 2021 which encourages young people (particularly girls) to pursue careers in tech. As a team, we are supportive of all of our colleagues, including staff who may be transitioning in their gender identity or expression and our internal policies outline our commitment to providing a safe and supportive environment for all employees. Our company was founded on the idea that there should be a better way to build software so it’s user-friendly, modern, and powerful. We believe that true creativity can only flourish where teams can present a diverse range of ideas, contribute unique life experiences, and show different perspectives that move projects forward. We have a culturally diverse team and our approach to recruitment has always been to seek out creative people who share our vision of innovation by testing candidates on their skills rather than just their interview performance, as well as investing in our colleagues to upskill teams and new-starts.Wellbeing
We promote mental well-being in the workplace by providing flexible working opportunities as well as individual support for staff struggling to manage stress and maintain a healthy work-life balance. As an organisation, we want to support our teams and their families, and as such provide paid maternity and paternity leave, as well as support for foster parents.
Pricing
- Price
- £350 to £1,700 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@zudu.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.