AmdoSoft Systems LTD

Data Preparation

AmdoSoft offers Altair Monarch self service data preparation for extracting, combining, cleaning, transforming and sharing curated datasets for various data and analytics and data extraction processes.
Monarch allows data extraction from various data sources and pdf documents by individual business users or completely automated as part of an end-to-end solution.

Features

  • Breadth of Data Sources
  • Ease of Data Connectivity
  • Profiling and Classification
  • Data Modeling
  • Data Blending
  • Data Sharing
  • Data Quality and Cleansing
  • Data Joining
  • Data Workflows
  • End to End Automation

Benefits

  • Free up Valuable Time
  • Automating Tasks
  • Improve Quality of Data
  • Get more Value from Data

Pricing

£630 to £4,500 a licence a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dg@amdosoft.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 2 4 4 2 0 1 7 6 4 9 0 0 7 5

Contact

AmdoSoft Systems LTD David Griffith
Telephone: +44 33 0001 0494
Email: dg@amdosoft.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
There are no constraints, and our Monarch can be used by and across every department/agency.
System requirements
Windows 10, Windows Server 2012/2016/2019

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours Mon-Friday
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Silver Support - Monday - Friday 9.00am - 5.00pm.
Gold Support - Monday - Friday - 8.00am - 6.00pm (at an extra cost).
Platinum Support - 24 / 7 / 365 (at an extra cost).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online or onsite training, with user documentation and support.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
At the end of the contract we can extract users data on request and in line with relevant data protection considerations.
End-of-contract process
At the end of the contract an organisation can request user data to be extracted. We will work closely with the customer so that this happens on time and in line with relevant data protection considerations.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Use Monarch’s Rest API to enable external systems to kick off and control automated workflows.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Every customer has an independent server running their services.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
ALTAIR (UK) LTD

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
We agree the export method and format with the client so that it meets their requirements.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
On a per-Service basis, for each month in which the availability is below an average of 99,00% as applicable per section 23 as calculated above, AmdoSoft will reduce the amounts due and payable to it relating to such Service for such month by 5%. In addition, for every 1% loss of availability below the targeted average availability during the same calendar month, AmdoSoft will further reduce the amounts due and payable to it relating to such Service for such month by another 2.5%.
Approach to resilience
Available on request.
Outage reporting
Automatic, rules based e-mail alerts.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Standard username password restrictions are in place to control access.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
None at the date of this submission, however we are going through ISO27001
Information security policies and processes
Our processes and policies are in accordance with ISO27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In line with ISO 27001 accredited governance procedure
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular vulnerability scan with remediation in line with accepted best practice procedures
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Monitors the availability of all systems and services including up-time via a dedicated team and IT tools. Incidents are responded quickly and inline with our SLA.
Incident management type
Supplier-defined controls
Incident management approach
In line with ISO 27001 accredited governance procedures

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

The AmdoSoft service is based on strong collaboration and team work and aims to add social and human value.
During the implementation phase, staff and customers engage in learning, teaching and problem solving.

Monarch data preparation allows people to automate mundane tasks that are perceived to be boring, mentally exhausting and not very rewarding. This delivers on human wellbeing by freeing up time for work that can not be automated. It allows people to spend more time on work that is both creative and rewarding, contributing to wellbeing.

During training, implementation and support sessions, AmdoSoft takes great care that all people involved have a positive experience and can voice any concerns. Our experience is that the collaborative nature of the AmdoSoft service implementation has tremendous social value and strongly contributes to the wellbeing of everyone involved.

Pricing

Price
£630 to £4,500 a licence a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dg@amdosoft.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.