Noveva Software Group

CCube Cloud

The CCube Cloud Solution is largely intended to replace the high volumes of paper documents that move around a given organisation, enabling current practices with manual filing to be ended. Instead, documents (files) will be stored and retrieved electronically, and can be driven via workflow.

Features

• Securely manages and delivers electronic records at point of care
• Highly scalable data architecture – for data volumes and users
• Supports a wide range of file and content types
• Fast easy access to electronic records supports role-based access
• Viewer provides easy, intuitive access to multi page documents
• Access directly in ‘native’ mode or integrate with existing systems
• Easily accessed via standard web-browsers where and when needed
• Full audit trail maintained of all access to electronic records
• Includes facilities for creating new patient information
• Dedicated SARs processing module

Benefits

• Efficiency savings as electronic records accessed quickly and easily
• Multiple user access to same records concurrently, regardless of location.
• Greatly reduces staff, storage and transport costs to manage records
• Records can be shared more easily across and between organisations
• Service and process re-design enabled as physical records removed
• Easily deployed across an organisation minimises implementation costs
• Intuitive interface minimises training needs
• Rapid implementation optimises ROI
• Supports compliance with data management standards such as BS10008
• Secure access, greater compliance with Governance and data protection legislation

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ted.reynolds@novevasoftwaregroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

824446082532501

Contact

Ted Reynolds
07701 238450
ted.reynolds@novevasoftwaregroup.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance arrangements will be agreed with customers to minimise any impact to their usage of the service.
• System requirements:
  • Linux 64 bit OS
  • Min 1 GB memory (recommended 8 GB memory)
  • Min 50 GB storage
  • Access to SQL Database

User support

• Email or online ticketing support: Yes
• Support response times: Phone support availability 09:00 to 17:00 (UK time), Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: All customers receive the same core level of support, which includes a named client manager, implementation and onboarding support, access to the online support site, and helpdesk assistance by email and phone. Additional consultancy or onsite support can be purchased from the SFIA rate card if required. Onsite support: Available on request where remote support and training are not sufficient. Travel and day rates are as per the SFIA rate card where onsite work is outside the scope of implementation.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: CCube Cloud training is designed to minimise classroom time, while still ensuring the right people in the Trust feel confident supporting and sustaining the service. For most end users we provide short, self-learning content, introductory guides and e-Learning style materials. This means staff can get started quickly, without lengthy instructor-led sessions.; To scale training across the organisation, we run a Train-the-Trainer programme. Once the Trust configuration is agreed, we train the Trust’s IT trainers and training specialists and equip them to roll training out locally. In the run-up to go-live, our Training Lead also offers bookable drop-in sessions for end users, champions and Trust trainers, focused on specific care-setting journeys.; Documentation is provided in a range of formats, including PDF quick reference sheets, FAQs and detailed user guides, alongside web-hosted guides within the CCube Cloud user guide space which we maintain and keep current. For technical and administrative teams, we also provide a Solution Specification and support manuals covering configuration, flows, RBAC, integrations, firewall rules and escalation contacts. These are reinforced through SME-led workshops (recordable), with update documentation issued alongside releases so the Trust always has the latest guidance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When the contract ends, users extract their data through our agreed Data Exit Strategy / Service Transfer Plan. Once notice is given, we work with the Trust to confirm what needs to be extracted and the timetable for doing so, then provide the exports in a structured, repeatable way that supports a clean migration to a successor service.; ; In practical terms, we first provide a clear inventory of the Trust’s data and supporting metrics, plus sample extracts (documents and metadata) and the documentation needed to interpret the extract structures. This lets the Trust (or its new supplier) validate the approach and build migration routines with confidence.; ; We then deliver full extracts of the Trust’s documents, metadata and audit data for migration testing, followed by a final full extract at cut-over. We support integrity validation (for example checksum verification) so the Trust can evidence completeness.; ; Data is transferred using secure, volume-appropriate methods such as secure SFTP or encrypted Azure Data Box for large exports. The export process provides the data in a human-readable form, and once the transfer is complete, the exit process can include secure deletion aligned to ISO 27001 controls where required.
• End-of-contract process: We agree the required export format with the buyer, generate and securely transfer the data, then remove user access. Data and backups are then deleted in line with our retention and sanitisation policies and we issue written confirmation to the buyer. The standard end of contract process is included in the licence fee. Additional bespoke work may be chargeable.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The application uses responsive design so there are no differences between mobile and desktop service.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: The system has a number of REST based APIs to support integration with other systems to Create, Delete, Modify documents and database items, and to generate reports.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: CCube Cloud gives users two straightforward ways to tailor the system: personal settings for day-to-day use, and admin configuration for how the Trust wants the service to operate.; ; For individual users, CCube Cloud can be made to “open the way you work”. Users can choose their preferred default module and category so records land in the most useful view for their role. They can also create quick-access bookmarks to patients or specific documents, which is particularly helpful for repeat access and MDT-style working.; ; For authorised admins and power users, configuration is controlled through RBAC. With the right permissions, admins can set up the Trust’s metadata and indexing (including dropdown lists and validation), define role-based access profiles aligned to services and specialties, and shape how patient records are presented (timeline, list, accordion) with filters and organisational views. They can also maintain the fileplan structure, manage retention and disposal rules, configure document workflows (routing, notifications and audit trail), and control export options (including patient/SAR exports, formats and filters). Reporting outputs can be configured and exported (including CSV/Excel where needed) to support oversight and governance.

Scaling

• Independence of resources: Noveva leverages public cloud services to host its SaaS product as private virtual environments. Public cloud moves many of the capacity management problems of legacy DC racked hardware to cost management, with capacity; available and/or scalable instantly on demand. Noveva's SaaS architectures leverage a mix of cloud native services underpinned by platform SLA's, virtual resource scaling and dedicated virtual resource provisioning to guarantee users aren’t affected by the demand other users are placing the; service. Capacity of provisioned resources and performance thereof are measured continuously in order to manage the performance, capacity and; cost.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics types Noveva utilises tagging in the provision and management of its SaaS products. These are part of operational processes e.g. FinOps cost attribution. The service is not procured on a; cloud resource utilisation metered model. The SaaS product abstracts away all of the operational management of the underlying software and hosting, it is presented to the consumer as a functional web service. Appropriate service metrics are available within the products UI/reporting.
• Reporting types: Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data through permission-controlled export functions in CCube Cloud. Authorised roles can export patient records (all or selected parts) and associated metadata using the Export module. Outputs can be packaged as a single PDF, multiple PDFs, original file formats, or combinations; where conversion is not possible, originals are included as attachments. Exports can also apply confidentiality controls such as encryption/password protection where configured. Users can export search/report outputs (for example to CSV/Excel), and APIs are available for systems to retrieve documents and metadata.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • TIFF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • PDF
  • TIFF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We commit to a minimum 99.5% service availability.
• Approach to resilience: Noveva leverages world class public PaaS services to host its SaaS product as private virtual environments. The architecture aligns to principles of the; resilience pillar of the well architected framework. Assured cloud native services from Azure/AWS are configured for service resilience and continuity as per the shared responsibility model. Live data is replicated; for resilience and backed up regularly. Infrastructure and software are deployed and configured through version controlled code to minimise; deployment time.
• Outage reporting: Customers are notified of outages and major incidents using our ticketing system, email and any additional channels agreed locally. Post incident reports can be provided where appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control is used to ensure users only see the data and functions needed for their role. Clinical data is restricted to clinical users. Only authorised support staff can access logs and administrative functions when providing support.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Information security is led by our CEO acting as the Senior Information Risk Owner (SIRO), ensuring board-level accountability. Our integrated; ISMS is certified to ISO 27001 and ISO 27701, providing an independently audited framework for security and privacy. We utilise an External DPO to provide impartial oversight. Our governance follows the Plan-Do-Check-Act (PDCA) cycle, driven by a 12 week mandatory training program. We foster a 'See it, Say it' culture where staff are empowered to report potential risks immediately without fear of reprisal. This blameless culture ensures that incidents are treated as opportunities for systemic improvement rather; than individual fault. We conduct blameless post-mortems on all logged events, using metrics to drive continuous improvement. This approach, combined with rigorous HR enforcement for wilful non-compliance, ensures a resilient, transparent, and evolving security posture.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Noveva utilises modern DevSecOps, defining SaaS products and infrastructure as version-controlled code. This Infrastructure-as-Code follows application software governance and quality controls, deployed; via automated pipelines. Changes originate in roadmaps and include functional, security, and resilience requirements. Development occurs in version controlled branches, with testing in production-representative; environments built from the same code and pipelines. Before production release, changes must pass functional, performance, and security; validation. Failure triggers a return to development. Merging requires a pull request with peer review and explicit approval. These practices ensure a; version-controlled audit trail linked to requirements, enabling traceability and accountability throughout the lifecycle.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate an enterprise-grade vulnerability management program integrated into our ISO 27001/27701 certified ISMS. Our approach combines automated continuous scanning with independent external; validation to ensure comprehensive coverage across our cloud estate. By; leveraging national-level cyber security intelligence, we maintain real-time awareness of the global threat landscape. Vulnerabilities are triaged via a; sophisticated risk-rating framework; critical risks are prioritised for accelerated remediation, ensuring our defences evolve faster than the; threats we face. This technical rigor is supported by a mature security culture that prioritises transparency and rapid risk escalation.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise enterprise cloud monitoring for automated threat detection across infrastructure and configuration layers. Potential compromises are; identified via advanced behavioural analytics and anomaly detection 24/7.; Notifications trigger a tiered escalation framework for immediate triage. High-severity alerts initiate a rapid-response protocol with an aggressive,; SLA-backed containment window. We mitigate threats using automated resource isolation and credential suspension, followed by forensic investigation. Aligning with premier national cloud security standards, active monitoring and automated blocking replace manual reviews. Incidents undergo blameless post-mortems to drive continuous improvement within our ISMS.
• Incident management type: Supplier-defined controls
• Incident management approach: We operate a robust incident management process integrated into our ISO 27001/27701 ISMS, featuring pre-defined playbooks for common events; such as service outages or data breaches. Users report incidents via our ServiceDesk portal. All reports undergo immediate triage based on a; Severity x Impact matrix, with critical incidents triggering the appropriate response based on our SLA. Data protection incidents are managed by our External DPO in line with ICO and DSPT guidance, ensuring independent oversight. We provide customers with full transparency through the Service Desk including root-cause analysis following remediation to ensure continuous service improvement.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution - BSI
• ISO/IEC 27001 accreditation date: Sunday 8 September 2024
• What the ISO/IEC 27001 doesn’t cover: Certificate number - IS 743480 ; Expiry date: 07-09-2027; The Information Security Management System in relation to the provision of design, implementation, management and support of Electronic Document and Content Management and Workflow solutions including Electronic Document and Records Management Systems (EDRMS), in accordance with the Statement of Applicability V4 12/02/2024
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institution - BSI
• ISO 9001 accreditation date: Sunday 8 September 2024
• What the ISO 9001 doesn’t cover: Certificate Number: FS743482; Expiry date: 07/09/2027; The certification applies to our Quality Management System for the design, implementation, management and support of Electronic Document and Content Management and Workflow solutions, including EDRMS. It does not extend to activities or services outside that scope (for example, unrelated products or business functions not involved in delivering EDMS/EPR content management and workflow services).
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0d29bda0-9e0a-46ab-b179-09f93888b57e
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: C90b5e07-9328-4393-8879-b60721df9afb
• Other security certifications: Yes
• Any other security certifications: DSPT (ODS Code: 8HT87 )

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ted.reynolds@novevasoftwaregroup.com. Tell them what format you need. It will help if you say what assistive technology you use.