Softcat Limited

Softcat Network as a Service

Network as a Service (NAAS) delivers end-to-end components, 24/7 support and lifecycle management to deliver a continuously-fast online user experience. NaaS offers a global network infrastructure solution and services by subscription, meaning that you no longer have to invest in rapidly depreciating network equipment or manage maintenance and upgrades.

Features

• Consultancy– understand commercial/financial/technological drivers to achieve a business outcome

Benefits

• Get the right solution– tailored approach to reach your business-outcome
• Achieve outcomes– managed program giving best chance to achieve desired-outcome
• Expert advice draw from experienced resource to deliver high-quality results
• Tailored service contract– avoid uncertainty
• Tailored service contract- developing a commercial-model that works for you
• Skills and resources on/related Network vendors

£600 to £1,600 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

824522316589736

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Planning

• Planning service: Yes
• How the planning service works: 1. Envision:; a. Scoping call with the customer - Questions for the client and define agenda items; b. Definition Workshop: Review customer’s business and understand their network strategy. ; i. Is there a business case to support?; ii. Define in-scope business services and interests; iii. Educate the customer on network, market trends and what is possible; c. Networking proposal/strategy (Define the Journey): A standard overarching document defining, what can networking as a service deliver, map high-level strategy; 2. Assess:; a. Change Readiness (high level) Showcase the proposed technologies. Capture requirements for pilot. Build POC SOW. Deliver POC ; 3. Design:; a. Detailed report/presentation: provide a single report from the assessment(s) defining next steps; b. Implementation proposal(s), design(s), plan(s) & cost(s): Define the transform from existing models. Provide the appropriate designs and project plans. Provide cost modelling based on stats collected from assessments
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: In partnership with specialist third party training facilitators, Softcat will advise, source, and resell appropriate training to match your project or programme deliverables.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We invoke designs set in the planning stage to build, migrate/transform specified services, applications and data to meet requirements and agreed designs across the following areas:; ; • Development; • Test; • UAT; • Production; • Data migration; • Service migration; • Service Transform; ; What our customers receive as an output are:; ; • Service migration & transformation; • Agreed billing models; • Transition to operations
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We transition services to an operational and supportable mode. Provide continuous service improvement and development for customers’ models across: ; ; • Service inception; • Service validation; • Knowledge transfer; • Handover; • Release & Sign-off; • Optimisation; • Change Management; • Service analytics ; What our customers receive as an output are:; ; • Service Delivery; • Billing Schedules; • Reporting; • Services improvements

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services: Details can be provided upon request
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: Details can be provided upon request

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Softcat delivers a range of support services from our 24x7x365 managed services Operations Centre. In addition, Softcat has a partner programme, which extends the support services available through Softcat extensively. All partners are onboarded through our Partner Management framework.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "; Priority 1 24x7x365 <15 Minutes response; Priority 2 P24x7x365 <30 Minutes response; Priority 3 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response; Priority 4 M-F 09:00 – 18:00 (ex. Bank Holidays) <4 Hours response; "
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: March 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO22301
  • ISO27001

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £600 to £1,600 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.