CLOUDSOURCE LTD
Digital, Data and Technology (DDaT) Discovery
Digital, Data and Technology (DDaT) accelerates digital transformation and innovates public services. Through DDaT-focused workshops, our DDaT consultants analyse technology platforms, line-of-business applications, and organisational data to quantify technical debt, identify DDaT transformation hotspots, and shape a future-ready DDaT roadmap for digital innovation and operational excellence, leveraging DDaT.
Features
- Mapping of Technical Infrastructure Landscape
- Line of Business Applications Portfolio Assessment
- Business Data Asset Evaluation
- Systems Interoperability & Data Governance assessment
- Transformation Hotspot Identification
- Core business process review
- Change Impact Assessment
- High-Level Programme Costing
Benefits
- Framing the “As Is” DDaT Estate and Constraints
- Identify the Complexity and Influences introduced by ‘afterthought’ Technology Evolution
- Surface the Value held in Business Data
- Quantify the Organisational Technical Debt
- Identify Digital Transformation Hotspots
- Resolution Planning to Mitigate Technical Risk
- Shape Future Digital Services
- DDaT Roadmap Planning
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
8 2 5 1 8 0 7 7 4 9 3 8 4 6 1
Contact
CLOUDSOURCE LTD
Susannah Williams
Telephone: 07813082217
Email: bid@cloudsource.uk.com
About your service
- Service categories
-
Cloud Support Services
Cloud Migration Planning
- Delivery Road-mapping
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Chat is instigated through the CloudSource support portal.
- Support levels
-
CloudSource provide second line support to the client's Business Support Teams which are available via Portal, phone and email. An issue or request is captured as a ticket and progressed by a Support Consultant.
Support levels are based on severity of the issue ranging from P1 (critical) to P4.
First Response Times are:
P1 - 1 hour
P2- 2 hours
P3 - 8 hours
P4 - 8 hours
A Support Consultant is allocated to the issue to resolve, with the ability to call on other resources within the Managed Services department or the wider development, testing, consulting or project management teams within the company.
We operate various commercial models for support ranging from pure 'Time & Materials' (T&M) through to premium support with a one-off cost for unlimited consumption. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate business architect | £825.00 | |
| Business architect | £1,050.00 | |
| Lead business architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £950.00 | |
| Senior data architect | £1,050.00 | |
| Chief data architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £950.00 | |
| Senior enterprise architect | £1,050.00 | |
| Lead enterprise architect | £1,100.00 | |
| Principal enterprise architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £650.00 | |
| Solution architect | £950.00 | |
| Senior solution architect | £1,050.00 | |
| Lead solution architect | £1,100.00 | |
| Principal solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £650.00 | |
| Technical architect | £950.00 | |
| Senior technical architect | £1,050.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,200.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £650.00 | |
| Data analyst | £825.00 | |
| Senior data analyst | £1,100.00 | |
| Principal data analyst | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £825.00 | |
| Senior data engineer | £950.00 | |
| Lead data engineer | £1,100.00 | |
| Head of data engineering | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £650.00 | |
| Associate data scientist | £825.00 | |
| Data scientist | £950.00 | |
| Principal data scientist | £1,050.00 | |
| Lead data scientist | £1,100.00 | |
| Head of data science | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £1,100.00 | |
| Lead machine learning engineer | £1,200.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Change and release analyst | £825.00 | |
| Change and release manager | £1,050.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £650.00 | |
| IT service manager | £825.00 | |
| Senior IT service manager | £975.00 | |
| Head of IT service management | £1,025.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £650.00 | |
| Infrastructure engineer | £775.00 | |
| Senior infrastructure engineer | £900.00 | |
| Lead infrastructure engineer | £975.00 | |
| Principal infrastructure engineer | £1,025.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £450.00 | |
| Senior service desk analyst | £775.00 | |
| Service desk manager | £900.00 | |
| Head of service desk | £1,025.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £450.00 | |
| Service readiness analyst | £775.00 | |
| Service transition manager | £900.00 | |
| Lead service transition manager | £1,025.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £450.00 | |
| Junior business analyst | £650.00 | |
| Business analyst | £850.00 | |
| Senior business analyst | £950.00 | |
| Lead business analyst | £1,025.00 | |
| Head of business analysis | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £825.00 | |
| Delivery manager | £950.00 | |
| Senior delivery manager | £1,050.00 | |
| Head of (Agile) delivery management | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £800.00 | |
| QAT analyst | £800.00 | |
| Senior QAT analyst | £850.00 | |
| Lead QAT analyst | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £800.00 | |
| Test engineer | £800.00 | |
| Senior test engineer | £850.00 | |
| Lead test engineer | £950.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,025.00 | |
| Head of test | £1,100.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £650.00 | |
| DevOps engineer | £800.00 | |
| Senior DevOps engineer | £850.00 | |
| Senior DevOps engineer - management | £950.00 | |
| Lead DevOps engineer | £850.00 | |
| Lead DevOps engineer - management | £950.00 | |
| Principal DevOps engineer | £1,025.00 | |
| Principal DevOps engineer - management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £450.00 | |
| Junior developer | £650.00 | |
| Developer | £800.00 | |
| Senior developer | £850.00 | |
| Senior developer - management | £950.00 | |
| Lead developer | £950.00 | |
| Lead developer - management | £1,025.00 | |
| Principal developer | £1,025.00 | |
| Principal developer - management | £1,100.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Citation
- ISO/IEC 27001 accreditation date
- Monday 29 October 2018
- What the ISO/IEC 27001 doesn’t cover
- Nothing - scope covers whole organisation
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Citation
- ISO 9001 accreditation date
- Tuesday 15 December 2020
- What the ISO 9001 doesn’t cover
- Nothing - scope covers whole organisation
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C8752ed3-f3bf-4fd6-b631-1873e8bfa118
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid@cloudsource.uk.com.
Tell them what format you need. It will help if you say what assistive technology you use.