Advisory & Support
Eficode Advisory and Support provides continuous advisory, administration and support for Atlassian, GitHub and GitLab platforms, helping organisations optimise adoption, governance, security and performance through expert guidance and proactive improvement.
Features
- Continuous advisory for Atlassian, GitHub and GitLab platforms
- Platform administration, configuration and optimisation
- Incident, technical and how-to support services
- ooling roadmap, adoption and continuous improvement planning
- Security, compliance and governance advisory
- Integration and automation across development toolchains
- Reporting, insights and platform health monitoring
- Vendor management and escalation support
- Best practice guidance, coaching and enablement
- Scalable support aligned to organisational needs
Benefits
- Reduces operational risk across development and collaboration tooling
- Improves developer productivity through optimised platforms and processes
- Accelerates tool adoption aligned to business objectives
- Reduces downtime with proactive support and incident management
- Improves security and compliance posture across tooling
- Lowers tooling costs through optimisation and governance
- Simplifies vendor management and escalation handling
- Enables faster decision-making using platform insights and reporting
- Reduces internal support burden on teams
- Improves scalability as organisations and teams grow
Pricing
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
8 2 5 4 6 0 8 6 0 5 7 5 6 7 1
Contact
EFICODE UK LIMITED
Jon Olsen
Telephone: +44 (0) 845 459 9530
Email: bidoffice@eficode.com
About your service
- Service categories
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Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- The service is primarily delivered remotely. Onsite support is available by agreement. Support coverage, response times and service scope depend on the selected service tier. The service supports Atlassian, GitHub and GitLab platforms and agreed integrations only. Implementation of recommendations requires customer approval and collaboration. Customers must provide appropriate access and nominate contacts. Third-party vendor limitations and licensing terms may apply.
User support
- Email or online ticketing support
- Yes
- Support response times
- Response times depend on the selected service tier. Standard coverage is provided during UK business hours, Monday to Friday. Enhanced response times, including up to one-hour responses and optional 24/7 coverage, are available with Premium and Enterprise tiers. Weekend and out-of-hours support is available by agreement where required.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Yes
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Chat is available via the service desk.
- Web chat accessibility testing
- The chat was in a pilot to test with active used, then rolled out.
- Support levels
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License+ – Entry-level advisory and support alongside license management.
Foundation – Business-hours advisory, administration and support for tooling platforms.
Premium – Proactive support with enhanced response times and regular strategic advisory.
Enterprise – Fully managed service with advanced SLAs and optional 24/7 support.
Premium and Enterprise levels include a named Technical Account Manager and access to senior cloud and tooling specialists. - AI chatbot
- No
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Atlassian, Gitlab, Github
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- KPMG
- ISO/IEC 27001 accreditation date
- Wednesday 13 March 2024
- What the ISO/IEC 27001 doesn’t cover
- Any services not listed on our certificate.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 882af1b4-31e3-40dc-b46c-024f597e806d
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
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