JGME CONSULTING UK LTD

EquiCare

EquiCare is a secure, cloud-hosted software service that supports local authorities to manage, triage and evidence Care Act assessment activity. It reduces administrative workload through structured digital workflows, improves consistency and efficiency, and provides audit-ready records to support inclusive, user-centred service delivery.

Features

• Secure cloud-hosted SaaS accessible via standard web browsers
• Full statutory Care Act assessment workflows aligned to legislation
• Structured triage and case management with configurable digital forms
• Audit-ready records with full decision history and timestamps
• Role-based access control and user permissions management
• Real-time dashboards and standard management reporting
• Secure document capture, storage, and retrieval
• Remote access supporting hybrid and mobile working
• Configurable workflows aligned to local authority processes
• Compliance-aligned security controls and comprehensive audit logging

Benefits

• Reduce administrative workload through streamlined digital assessment workflows
• Deliver significant time savings completing case notes and assessments
• Improve consistency and quality of Care Act decision-making
• Increase productivity by reducing duplication and manual data entry
• Provide clear audit trails to support governance and assurance
• Enable faster triage and prioritisation of assessment requests
• Support flexible working with secure access from any location
• Improve oversight using real-time reporting and management dashboards
• Enhance compliance with structured, standardised assessment processes
• Improve service delivery through clearer information and reduced delays

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at infosuk@jgmeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

825715596243314

Contact

Gilbert Alegue
01135265960
infosuk@jgmeconsulting.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: EquiCare is delivered as a fully managed, cloud-hosted SaaS service accessed via modern web browsers. Planned maintenance is scheduled outside standard business hours where possible and communicated in advance. Internet connectivity is required for access. Configuration and functionality are provided within the standard service offering; bespoke customisation beyond agreed configuration options may require additional agreement at Call-Off stage.
• System requirements:
  • Modern web browser (Chrome, Edge, Firefox, Safari)
  • Stable internet connection for secure cloud access
  • JavaScript enabled in browser settings
  • HTTPS/TLS enabled network connectivity
  • User authentication via buyer-managed Azure Entra ID tenant
  • Valid user account with assigned role permissions
  • Screen resolution suitable for web-based applications
  • PDF reader for viewing and exporting documents
  • Email access for notifications and user verification
  • Pop-up blockers disabled for EquiCare service domain

User support

• Email or online ticketing support: Yes
• Support response times: We respond to support queries submitted via email or ticketing system during standard business hours (Monday to Friday, 08:00–18:00 UK time). Initial responses are typically provided within four business hours. Critical service-impacting incidents are prioritised and responded to as soon as possible during business hours. Weekend and public holiday support for critical incidents can be agreed at Call-Off stage where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: EquiCare is provided with standard support included as part of the SaaS subscription. Standard support includes access to email and online ticketing, with phone support available during business hours (Monday to Friday, 08:00–18:00 UK time). Support covers incident resolution, service availability issues, and guidance on use of the service.; ; Enhanced support options can be agreed at Call-Off stage, depending on customer requirements. These may include extended support hours, priority response for critical incidents, dedicated onboarding support, or scheduled service reviews.; ; Onsite support, workshops, and additional training can be provided where required and are charged separately on a time-and-materials basis.; ; A named service or account lead can be assigned for larger or more complex deployments, providing a single point of contact for operational matters, escalation, and service coordination. Where appropriate, access to a technical specialist or cloud support engineer can be provided as part of enhanced support arrangements.; ; Pricing for any enhanced or onsite support is agreed transparently at Call-Off stage and documented within the contract.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: EquiCare is designed to be straightforward to adopt and use. Buyers are supported through a structured onboarding process that includes initial service setup, configuration, and user access provisioning.; ; Users are supported with online guidance and documentation covering key workflows, roles, and system features. Remote onboarding sessions and training workshops can be provided to introduce users to the service and support initial use.; ; Where required, onsite training, workshops, or facilitated sessions can be provided by agreement and are typically delivered at additional cost. Ongoing support is available through email, online ticketing, and phone support during business hours.; ; The onboarding approach is flexible and can be tailored to the size, complexity, and operating model of the buyer organisation, ensuring users can begin using the service quickly and effectively.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: EquiCare ensures buyers retain full ownership of their data. At the end of the contract, users can extract their data in commonly used, machine-readable formats. Data exports can include assessment records, case notes, user activity, audit logs, and associated metadata.; ; Data extraction is supported through secure export tools and/or via the service API, subject to appropriate permissions. Exports can be provided in standard formats such as CSV, JSON, or other agreed formats to support reuse or migration to another system.; ; Where required, EquiCare can provide assisted data extraction and handover support by agreement at contract end. This may include structured exports, data dictionaries, and clarification of data structures to support transition.; ; Following confirmation of successful data extraction and contract termination, buyer data is securely deleted in line with agreed retention periods and data protection requirements.
• End-of-contract process: At the end of the contract, EquiCare works with the buyer to support an orderly service exit. Standard contract pricing includes continued access to the service for the contract term, standard support up to contract end, and the ability for authorised users to export their data using available export tools or the service API.; ; Buyers are notified of contract end dates in advance and provided with guidance on data extraction and service closure. Data remains accessible to the buyer for the duration of the contract to allow adequate time for transition planning.; ; Where additional support is required, such as assisted data extraction, structured handover documentation, bespoke data formats, or extended access beyond the contract end date, this can be provided by agreement at additional cost.; ; Following confirmation that data has been successfully extracted and the contract has ended, buyer data is securely deleted in accordance with contractual terms, data protection requirements, and agreed retention periods.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: EquiCare provides the same core functionality across desktop and mobile devices when accessed through a web browser. The user interface is responsive and adapts to smaller screens. On mobile devices, layouts are simplified for usability, and some complex administrative or reporting tasks are more efficient on desktop due to screen size. No functionality is restricted, but desktop is recommended for extended data entry and detailed review activities.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: EquiCare provides a secure, browser-based user interface designed for local authority practitioners, managers and administrators. The interface uses structured forms, guided workflows and clear navigation to support Care Act assessment activity, including triage, completion of case notes and assessments, case management and reporting. It is responsive and adapts to desktop, tablet and mobile screens, with consistent functionality across devices. Role-based access controls ensure users only see information relevant to their role.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility has been considered throughout the design and development of EquiCare. The service interface has been reviewed against WCAG 2.2 AA principles, including keyboard navigation, colour contrast, focus management, readable text, and clear error messaging.; ; Testing has included use with common assistive technologies such as screen readers and browser accessibility tools, as well as manual testing using keyboard-only navigation. Feedback from users has informed improvements to form layouts, labelling, and interaction flows to improve usability and reduce cognitive load.; ; Accessibility testing and improvement is treated as an ongoing activity, with issues logged, prioritised and addressed as part of the service development lifecycle.
• API: Yes
• What users can and can't do using the API: EquiCare provides a secure, authenticated API to support controlled system-to-system integration. The API can be used to support service setup activities such as tenant provisioning, user account creation, role assignment, and configuration of organisational settings, subject to appropriate permissions.; ; Through the API, authorised users or systems can make changes such as managing users and roles, submitting or retrieving assessment data, updating case status, and extracting data for reporting or integration with other authorised systems. All API interactions are governed by role-based access controls, audit logging, and security policies.; ; The API is not intended to fully replace the user interface. Certain administrative, configuration, and assurance activities are designed to be completed through the service interface to maintain data integrity and compliance with statutory processes. Access to the API, available endpoints, and usage limits are agreed at Call-Off stage and documented as part of the service onboarding process.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: EquiCare supports configuration and customisation within a standardised, multi-tenant SaaS platform. Buyers can customise organisational settings such as user roles and permissions, workflow stages, assessment templates, local policies and thresholds, notifications, and reporting views, while maintaining alignment with Care Act requirements.; ; Customisation is performed through the service interface using configuration options and administrative controls. No changes to underlying application code are required. This approach allows buyers to tailor the service to local operating models while benefiting from a consistent, centrally maintained platform.; ; Customisation actions are restricted to authorised users, typically system administrators or nominated service leads within the buyer organisation. Role-based access controls ensure that only approved users can make configuration changes, with all changes logged for audit and governance purposes.

Scaling

• Independence of resources: EquiCare is delivered on a scalable, cloud-based, multi-tenant architecture designed to isolate workloads between tenants. Resource usage is monitored and managed using logical separation, role-based access controls, and platform-level scaling to ensure consistent performance. Automated capacity management, monitoring, and throttling are used to prevent excessive usage by one tenant from affecting others. Performance and availability are continuously monitored, and capacity is adjusted proactively to maintain agreed service levels.

Analytics

• Service usage metrics: Yes
• Metrics types: EquiCare provides service usage metrics including system uptime, user activity (e.g., number of assessments completed), case management statistics, and support ticket volumes. Where appropriate, aggregated reporting can support analysis of service access and usage patterns across different user groups to help identify potential inequality or unmet need. Custom reports can be generated on request, and we provide monthly usage summaries that include performance trends and insights into inequality or service access gaps. This enables organisations to monitor their commitment to inclusive, user-centred service delivery. System performance and response times are also regularly monitored to ensure compliance with agreed service levels.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users can export their data through secure, role-based export tools within the service interface and, where appropriate, via the service API. Data exports are provided in commonly used, machine-readable formats such as CSV or JSON to support reuse and migration. Exported data can include assessment records, case data, audit logs, and related metadata, subject to user permissions and governance controls.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability and Service Levels; ; EquiCare is provided as a cloud-hosted Software-as-a-Service (SaaS) solution with a guaranteed monthly service availability of 99.9%, measured over each calendar month and excluding scheduled maintenance.; ; Availability is defined as the ability for authorised users to access the EquiCare application and core functionality over the public internet. Scheduled maintenance is planned outside normal UK business hours where possible and notified to customers in advance.; ; We operate a formal Service Level Agreement (SLA) covering:; ; - Service availability; - Incident response and resolution targets; - Service monitoring and reporting; ; Service availability is continuously monitored using automated tools, with alerts and escalation procedures in place to ensure timely remediation.; ; Service Credits / Refunds; ; If monthly availability falls below the guaranteed 99.9% level, customers are entitled to service credits applied to the next billing period, calculated as a percentage of the monthly service fee, in line with the SLA:; ; - 99.0% – 99.89%: service credit; - Below 99.0%: increased service credit; ; Service credits are the customer’s sole and exclusive remedy for failure to meet availability targets.; ; Detailed SLA terms, including thresholds and credit calculations, are provided as part of the contractual documentation agreed at onboarding.
• Approach to resilience: EquiCare is designed for resilience using a defence-in-depth, cloud-native architecture hosted on Microsoft Azure UK regions. The service is engineered to minimise single points of failure and to ensure continuity of service in the event of infrastructure, application, or operational issues.; ; The application tier is deployed across multiple availability zones within a UK Azure region to provide high availability and automatic failover. Stateless application components enable rapid recovery and horizontal scaling. Platform services are configured with built-in redundancy and managed service resilience features.; ; Data is protected through automated backups, point-in-time recovery, and geo-redundant storage where appropriate. Backup integrity and restoration procedures are tested periodically to ensure recoverability. Data replication and retention policies are defined to meet public-sector resilience expectations.; ; The service is continuously monitored, with automated health checks, alerting, and escalation procedures in place to enable rapid detection and resolution of incidents. Capacity management and performance monitoring are used to anticipate and mitigate resource constraints.; ; Disaster recovery and business continuity arrangements are documented and reviewed regularly. Detailed technical architecture, failover design, and recovery objectives (RTO/RPO) are available to customers on request as part of assurance and due-diligence activities.
• Outage reporting: EquiCare reports service outages and performance issues through multiple communication channels to ensure transparency and timely awareness for customers.; ; Service availability and incidents are monitored continuously using automated monitoring and alerting tools. When a service disruption is detected, incidents are logged, assessed, and managed in line with our incident management procedures.; ; Customers are informed of outages and significant service degradation via:; ; Email alerts to nominated customer contacts, providing details of the issue, impact, and progress updates; ; Direct communications from the service support team for high-severity incidents; ; A public service status dashboard is available to provide real-time and historical information on platform availability, planned maintenance, and resolved incidents. Access details are provided to customers during onboarding.; ; At present, EquiCare does not expose a public outage reporting API. However, incident data and availability reports can be provided to customers on request in standard formats to support internal reporting and governance needs.; ; Post-incident reports (including root cause analysis and corrective actions) are made available for major incidents to support transparency, service improvement, and public-sector assurance requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to EquiCare management interfaces and support systems is strictly restricted to authorised personnel only. Administrative access is granted on a least-privilege and role-based basis, with approvals required before access is provisioned.; ; Strong authentication is enforced for all management access, including multi-factor authentication for privileged roles. Access is reviewed periodically and promptly revoked when no longer required.; ; Support channels are restricted to named customer contacts and authorised support staff. Sensitive actions performed through support processes are logged and auditable. Management and support access activity is monitored to detect unauthorised or anomalous behaviour, supporting accountability and incident investigation.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: JGME Consulting operates a structured security governance framework for EquiCare, aligned with Government Cloud Security Principles. A named board-level individual holds accountability for information security, including strategy, risk acceptance, and oversight of controls.; ; Security policies cover access control, data protection, secure development, incident management, supplier assurance, and business continuity, aligned with ISO/IEC 27001 principles and the UK Software Security Code of Practice.; ; Security risks are assessed and managed through a maintained risk register, with mitigation actions tracked and reviewed regularly at senior management level to support continual improvement and public-sector assurance.
• Information security policies and processes: JGME Consulting maintains a documented set of information security policies and supporting procedures covering access control, data protection and privacy, secure software development, asset management, incident management, business continuity, supplier assurance, and change management.; ; Policies are approved by senior management and apply to all staff, contractors, and third parties involved in delivering EquiCare. A named board-level individual holds overall accountability for information security. Day-to-day responsibility is delegated to senior technical management, with escalation routes clearly defined for incidents, risks, and non-compliance.; ; Compliance with policies is enforced through defined processes, including role-based access control, segregation of duties, secure configuration standards, and mandatory security awareness training. Security requirements are embedded within operational workflows and the software development lifecycle.; ; Information security risks are identified, assessed, and tracked through a maintained risk register, with mitigation actions assigned and monitored. Security incidents are logged, investigated, and reported in line with incident management procedures, including post-incident reviews where appropriate.; ; Policy effectiveness is reviewed periodically, and policies are updated to reflect changes in risk, technology, regulatory requirements, and public-sector assurance expectations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: JGME Consulting operates defined configuration and change management processes aligned with Government Cloud Security Principles. All service components (application code, infrastructure, and configuration) are tracked through their lifecycle using version control and environment separation across development, test, and production.; ; Changes are formally logged, reviewed, and approved before implementation. Each change is assessed for operational and security impact, including effects on data protection, access controls, availability, and compliance obligations. Higher-risk changes require additional review and testing.; ; Changes are deployed using controlled release processes with rollback procedures in place. Post-change reviews, where appropriate, help confirm successful implementation and identify improvement actions.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: JGME Consulting operates a defined vulnerability management process aligned with Government Cloud Security Principles. Potential threats to EquiCare are identified through regular vulnerability scanning, secure code review, and monitoring of infrastructure and application components.; ; Vulnerabilities are assessed using a risk-based approach, considering severity, exploitability, and potential impact on confidentiality, integrity, and availability. Patches and mitigations are prioritised accordingly. Critical security patches are deployed as soon as practicable, typically within 48–72 hours, with emergency fixes applied sooner where required.; ; Threat intelligence is obtained from cloud service provider security advisories, software vendor notifications, industry alerts, and recognised vulnerability databases (for example CVE/NVD).
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: JGME Consulting operates protective monitoring aligned with Government Cloud Security Principles. Potential compromises are identified through continuous monitoring of system logs, access activity, service health metrics, and security alerts across application and infrastructure layers.; ; Security events are reviewed to detect unauthorised access, anomalous behaviour, or indicators of compromise. When a potential compromise is identified, the incident is logged, assessed, and escalated in line with incident procedures. Containment and remediation actions are initiated promptly.; ; High-severity security incidents are responded to immediately, with investigation and mitigation actions commencing within hours of detection, followed by root cause analysis and corrective actions.
• Incident management type: Supplier-defined controls
• Incident management approach: JGME Consulting operates defined incident management processes aligned with Government Cloud Security Principles. Pre-defined procedures exist for common events, including service outages, security incidents, and data-related issues, ensuring consistent and timely response.; ; Users can report incidents via the service support contact details provided at onboarding, including email and service desk channels. Incidents are logged, prioritised, and managed according to severity, with escalation paths to senior management for high-impact events.; ; Customers are kept informed during incidents through status updates. For significant incidents, post-incident reports are provided, including impact assessment, root cause, actions taken, and corrective measures to prevent recurrence.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 4%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at infosuk@jgmeconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.