HOUSE-ON-THE-HILL SOFTWARE LIMITED

Hoth FOI, SAR, EIR and Complaints Case Management Software

FOI and case management platform, Hoth supports Freedom of Information, Subject Access Requests, Environmental Information Requests and Complaints. The service provides configurable workflows, automated acknowledgements, deadline tracking, disclosure logs and audit trails to support statutory compliance. Public submission forms, reporting and dashboards are included, with UK teams providing support.

Features

• Configurable FOI, SAR, EIR and complaints case management workflows
• Automated acknowledgements deadline tracking and statutory escalation rules
• Public submission forms integrated with internal case management
• Disclosure log supporting internal and public reuse of released information
• Task delegation across departments with progress tracking and reminders
• Role based access controls protecting sensitive request information
• Full audit trail for decisions actions correspondence and disclosures
• Real time dashboards showing volumes deadlines and overdue cases
• Microsoft 365 email integration for inbound and outbound correspondence
• Secure UK hosted SaaS meeting public sector compliance requirements

Benefits

• Manage FOI and SAR requests efficiently through structured workflows
• Reduce manual effort by replacing email and spreadsheet based processes
• Meet statutory deadlines through automated tracking reminders and escalations
• Improve visibility of workloads volumes and overdue cases
• Support audits with complete case history and evidence
• Improve requester experience through clear communication and timely responses
• Enable consistent handling across departments and case types
• Reduce risk of non compliance through controlled processes
• Provide managers real time insight for decision making
• Scale request handling without increasing administrative overhead

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pbroadhead@houseonthehill.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

826812756349965

Contact

Peter Broadhead
0161 528 1259
pbroadhead@houseonthehill.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance and upgrades of systems will be communicated to customers well in advanced directly with the customer via email and conducted outside of UK working hours to minimise disruption. Planned maintenance windows on average last no longer than 15 minutes.
• System requirements: Modern Web Browser

User support

• Email or online ticketing support: Yes
• Support response times: Hoth responds to questions and support requests during standard support hours, Monday to Friday, 09:00–17:30 GMT, excluding English public holidays. Requests received via the Customer Support Portal, email, or telephone during these hours are logged within 2 hours of receipt, with portal submissions acknowledged immediately by automated email. Queries are prioritised based on urgency and business impact. Requests submitted outside these hours, including weekends and public holidays, are logged and acknowledged at the start of the next working day and then handled in line with their assigned priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Hoth is currently conducting product testing with assisted technology user within our customers base.
• Onsite support: Yes, at extra cost
• Support levels: Hoth provides a single, consistent support service with clearly defined service level targets (SLAs), applied equally to all customers.; ; Support requests are categorised by priority (Urgent, High, Medium, Low) based on business impact. Incidents received during support hours (Monday to Friday, 09:00–17:30 GMT, excluding English public holidays) are logged within 2 hours of receipt, with immediate acknowledgement for portal submissions. Urgent incidents, such as system unavailability or data corruption, are prioritised for rapid response.; ; Support is provided as part of an annual support agreement, with costs included in the overall licence or subscription price agreed at contract award. There are no separate SLA cost bands; the same response commitments apply across all customers.; ; Support is delivered by Hoth’s experienced product and support team. Where additional service management, enhanced response arrangements, or named contacts are required, these can be agreed contractually.
• Support available to third parties: No
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: To support customers in adopting Hoth, a structured implementation approach is provided to ensure a smooth transition from procurement to operational use. Implementation begins with a discovery phase to understand existing FOI, SAR, EIR and complaints processes, organisational responsibilities and statutory requirements. This is followed by configuration activities to align Hoth with agreed case workflows, deadlines, escalation rules, roles, templates and reporting requirements. Configuration is tested to confirm that processes operate as expected before go live.; ; Training is tailored to user roles and delivered through live online sessions, workshops and demonstration materials. This ensures case handlers, administrators and managers understand how to manage cases, deadlines, correspondence and reporting within the system. Online documentation, role based guidance and in system help support self paced learning.; ; Go live support includes assistance with data migration, user access and initial dashboards. After launch, ongoing support is provided through the HouseontheHill service desk to help customers refine processes and extend use of the service as requirements evolve.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When a contract for Hoth ends, users can extract their data in a secure and controlled manner.; ; At end of contract, Hoth provides the customer with a complete export of all their data packaged in a secure, encrypted ZIP file. This includes tickets and requests, incidents, problems, changes, assets and configuration items, users, audit history, attachments, and knowledge base content.; ; The data is transferred to the customer using a secure data transfer mechanism, ensuring confidentiality and integrity during transit. Data is provided in structured, commonly used formats to support retention, audit, or migration to alternative systems. Extraction is normally completed during the contract notice period, allowing the customer time to validate the data.; ; Supporting documentation is available to explain the structure and contents of the export. Assistance can be provided, if required, to coordinate the extraction and secure transfer.; ; All data remains the property of the customer throughout. Once data extraction and secure transfer are complete and confirmed, customer data is securely deleted from the live Hoth environment in line with agreed retention periods and data protection requirements.
• End-of-contract process: At the end of a Hoth contract, a structured and transparent off-boarding process is followed.; ; An exit meeting is organised at the start of the notice period to agree the off-boarding approach and schedule. This meeting covers timelines, data extraction requirements, responsibilities, and any customer-specific considerations. During the notice period, customers retain access to Hoth and are supported to extract their data. A complete export of all customer data is provided in a secure, encrypted format and transferred using a secure data transfer mechanism, allowing time for validation and reconciliation.; ; Once the contract has formally ended and data extraction has been confirmed, access to Hoth is disabled. Customer data is then securely deleted from the live Hoth environment in line with agreed retention periods, data protection legislation, and contractual obligations. Confirmation of data deletion can be provided on request.; ; The contract price includes standard off-boarding activities, including the exit meeting, coordination of the off-boarding schedule, provision of a full data export, and secure data transfer. Additional services, such as bespoke data formats, extended data retention, or consultancy support to assist with migration to an alternative system, are available at an additional cost if required.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Hoth is accessed on mobile through a responsive, browser-based web application. The service automatically adapts to mobile screen sizes and touch-based interaction, allowing secure access from any modern mobile web browser without installation. The mobile experience is optimised for core activities such as logging requests, viewing and updating tickets, approvals, and accessing knowledge content. Functionality is designed to support efficient use on smaller screens while maintaining consistent security and data handling. There are no restrictions on service availability when accessed on mobile; differences relate only to layout and usability to suit mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: The Hoth service interface is a modern, browser based web interface designed to support FOI, SAR, EIR and complaints case handling. It uses a clear and consistent layout with responsive design to ensure usability across common screen sizes and devices. Navigation is task focused, allowing users to quickly access cases, deadlines, tasks, correspondence and dashboards. Role based views present only relevant options for each user, reducing complexity and supporting segregation of duties. Configurable forms, dashboards and workflows allow organisations to tailor the interface while maintaining a consistent and professional user experience.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: This API allows users to interact with the Hoth service programmatically to retrieve information and perform specific, controlled updates.; ; Users can use the API to retrieve ticket information, create new tickets, update existing tickets, and run predefined reports. Setup is minimal: users authenticate using approved credentials and then call the relevant endpoints using standard HTTP requests with JSON payloads. No interactive UI configuration is performed through the API itself.; ; Changes made through the API are limited to operational data such as ticket fields (for example status, priority, subject, and descriptions) and supported report parameters. The API does not allow users to change system configuration, security settings, user accounts, permissions, or underlying service behaviour.; ; The API enforces clear boundaries:; Only predefined endpoints and actions are supported.; Users cannot perform unrestricted administrative actions.; Requests are validated and rejected if they are malformed, unauthorized, or outside the allowed scope.; The API is designed as an integration surface, not a full replacement for the Hoth user interface. It enables automation and external system integration while ensuring that core system setup, governance, and security remain managed within Hoth itself.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers can configure Hoth to meet their organisational, operational and governance requirements using no code configuration tools.; ; Customers can configure workflows for FOI, SAR, EIR, complaints and other case types, including forms, fields, statuses, priorities, deadlines, approvals and escalation rules. Dashboards and reports can be tailored to show workloads, statutory deadlines, overdue cases and performance. User roles, permissions, notifications, knowledge content, integrations and public submission portal branding including logos, colours and content can also be configured.; ; Configuration is carried out using browser based visual tools such as workflow designers, form editors and rule builders. Changes can be made without writing code, allowing processes to be refined as requirements evolve.; ; Configuration is managed by authorised customer administrators within their Hoth environment. HouseontheHill consultants can provide implementation or ongoing configuration support when required, without impacting live service availability.

Scaling

• Independence of resources: We prevent one user’s demand from impacting others through continuous monitoring, capacity planning, and architectural isolation. Usage is actively monitored across system and application metrics, with regular reviews of system resources to maintain sufficient capacity. Trend analysis of historical data enables proactive scaling before demand affects performance. The platform is managed proactively, addressing potential issues early. Customers are isolated using separate databases and separate application instances to avoid “noisy neighbour” effects. For enhanced performance or compliance needs, a dedicated VM can be provided on request, ensuring complete resource isolation.

Analytics

• Service usage metrics: Yes
• Metrics types: Hoth provides comprehensive service usage and performance metrics based on real-time operational data. Metrics include ticket volumes, backlog, response and resolution times, SLA performance, workload by team or individual, service request trends, asset and configuration data, and customer satisfaction where enabled.; ; In addition to standard reporting, Hoth provides AI-assisted trend analysis on live data to help identify emerging patterns, recurring issues, and service demand trends. Metrics can be displayed on configurable, real-time dashboards, shared automatically via scheduled email reports, accessed through the Hoth API, or exported for further analysis.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export data from Hoth at any time during the contract using built-in export capabilities. Any data held within Hoth can be extracted in CSV format through a dedicated data export user interface available to authorised users. Reports also offer export functionality, allowing outputs to be downloaded in PDF, CSV, or JSON formats. Attachments associated with records can be downloaded individually. In addition, data can be accessed programmatically via the Hoth API, enabling integration and automated extraction where required.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Pdf
  • JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Hoth guarantees a minimum 99.99% service availability per calendar month, excluding agreed planned maintenance. Availability is measured at the application level and applies to the core production service hosted within Microsoft Azure UK datacentres. The service is delivered using resilient cloud infrastructure designed to minimise single points of failure, including redundancy across critical components and automated recovery features provided by the Azure platform. Planned maintenance is scheduled outside of normal business hours wherever possible, and customers are notified in advance.; ; Service availability is continuously monitored by Hoth. All service incidents are logged, prioritised, and managed in accordance with documented incident management and escalation procedures, with response and resolution targets aligned to incident severity. For any material service outage, Hoth undertakes root cause analysis and implements corrective actions to reduce the likelihood of recurrence.
• Approach to resilience: Hoth’s service is designed to be resilient and is hosted within Microsoft Azure UK datacentres, using the resilience and availability features of the Azure platform. The service is continuously monitored, with incidents managed through documented incident and escalation procedures to minimise disruption. Backup and recovery processes are in place to support service restoration and maintain continuity. Further information on the service’s resilience approach is available on request.
• Outage reporting: Hoth reports service outages and service-affecting incidents to customers by email. Where an outage is identified, affected customers are notified as soon as reasonably practicable, with follow-up updates provided by email until the issue is resolved.; ; Post-incident communication, including confirmation of resolution and a summary of the incident, is also provided by email where appropriate. Outage reporting and communication are managed in line with Hoth’s incident management procedures

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support tools is restricted using Entra ID identities, role-based access control and least privilege principles. Only authorised personnel are granted administrative roles, as required for their job role. Administrative access roles are logged, assessed and must be authorised by senior management. These are regularly reviewed, at least annually. Just-in-time access is required for admin access to hosted infrastructure (in conjunction with IP Address restrictions and MFA). Access is logged centrally for monitoring and auditing purposes. Support channels use authenticated, authorised accounts, with customer data access requested only when necessary and always requiring prior authorisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The company operates a formal Information Security Management System (ISMS) aligned to ISO27001:2022. A top-level Information Security Policy is supported by a full suite of policies covering areas such as governance, risk management, access control, incident management, data protection, asset management, supplier security, business continuity, acceptable use and AI use. ; Policies are controlled documents with formal approval, version control and review cycles. ; The policies are reviewed (at least) annually and formally communicated to all staff to ensure awareness and compliance. New employee inductions follow a formalised path which includes a dedicated session on information security and the sharing of information security policies which must be acknowledged.; Compliance is assured through monitoring (logging, vulnerability scanning, and testing), documented incident and non-conformity handling, corrective actions feeding into continual improvement, along with internal and external auditing.; Non-conformances identified through audits, monitoring, or incidents are logged and managed in line with policy requirements, including investigation, corrective actions and management review. This structured approach ensures consistent application of security controls, accountability, and continuous improvement of our information security management practices.; Overall accountability for information security sits with senior management. Breaching of the information security policies is covered in the organisation’s employment and disciplinary procedures.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We operate a formal change management process to maintain system stability and security. All changes follow a documented Change Request Process and are logged, classified, risk assessed, tested and authorised prior to implementation. Risk assessments include specific security considerations to protect confidentiality, integrity and availability. Approved changes are tracked and recorded for audit purposes. We maintain a full CMDB asset inventory which is reviewed every six months to ensure accuracy and effective configuration control. The decommissioning of assets goes through the same strict process which ensures assets are disposed of carefully to ensure no leakage of data or intellectual property.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process is governed by a formal Vulnerability Policy including target remediation timelines. We continuously identify vulnerabilities using multiple sources and feeds, including vendor advisories, cloud provider notifications, security bulletins and automated scanning tools. Findings are assessed and prioritised based on risk, severity and potential impact to the environment. Remediation actions are tracked to closure, with a target of deploying Critical or High Risk patches as quickly as operationally possible and within 14 days, aligned with our cloud environment patching standards.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes provide continuous visibility and rapid response to security threats. Continuous vulnerability monitoring alerts us to potential issues. We use Microsoft Defender for Cloud and antivirus software across our cloud environment for threat detection and malware protection. We employ a cloud-based monitoring solution which aggregates security events and generates alerts in real time (sent to multiple designated personnel to ensure timely action). Alerts are logged, assigned and tracked through to resolution with priority handling. In addition, an independent annual penetration test is conducted to identify weaknesses and validate the effectiveness of our security controls and monitoring capabilities.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes are governed by an Incident Management Policy that forms part of our ISO 27001-aligned ISMS. All availability and confidentiality issues must be reported immediately to the Information Security Team. The Information Security Team assesses each incident and determines the severity level. Where further investigation is required, the incident is formally logged as a Non-Conformance Incident and managed in line with defined procedures. Pre-prepared response and escalation procedures are followed to ensure consistent handling. Our guiding principle is customer service: affected customers are kept informed at least hourly, even when there is no new update to report.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: On request, a 30-day trial of the complete Hoth platform can be provided for testing purposes at no cost. Integrations are not included.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau Limited
• ISO/IEC 27001 accreditation date: Wednesday 30 July 2025
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions.; ; HouseontheHill’s ISO/IEC 27001 certification applies to the entire business, covering all operations, services, systems, staff, and supporting processes within the scope of the ISMS. No departments, products, locations, or business activities are excluded from certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Aee39239-ba1d-4a43-831c-9cb92b1a8ca3
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pbroadhead@houseonthehill.com. Tell them what format you need. It will help if you say what assistive technology you use.