UNSUNG LIMITED

Keyfactor Signum

Protect the integrity of code, containers, and
software with secure code signing as a service. With Keyfactor Signum, sensitive keys are
protected, policy is automated, and signing is
integrated with your tools and build processes

Features

• SaaS based signing service
• HSM backed keys
• Policy enforcement
• Native agents for Windows and Linux
• Key attestation
• Code signing
• Document signing

Benefits

• Safeguard signing processes
• Centralised signing key storage
• 24x7x365 support to ensure minimal operational risk

£100,625 to £100,625 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

826906862769935

Contact

Richard Warwick-Smith
07961166249
info@unsungltd.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: EJBCA Certificate Authority Certificate Lifecycle; Management (SaaS or On-Premises)
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Signum SaaS provides Premium Support; Responses. Severity Level 1 - 30 Minutes; Severity Level 2 - 1 Hour Severity Level 3 - 4; Hours Severity Level 4 - 8 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support 8-5 / Premium Support 24x7; (optional)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can get started with Signum SaaS using; our extensive online documentation; https://docs.keyfactor.com/Signum-SaaS.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Support request can be opened at; https://support.keyfactor.com/hc/en-us to provide; any and all data, including private keys.
• End-of-contract process: The dedicated SaaS environment that was; provisioned for the customer is stopped and; enters a data retention period. During this period,; a customer can request any and all data,; including access to private keys.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: What users can and can't do using the API; PKCS11 & KSP interfaces integrate directly with; signing tools such as SignTool, Jarsigner,; Cosign, OpenSSL, and more to enable local; signing.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The administrator at the customer has full access; to the Signum platform to fully customize the; configuration.

Scaling

• Independence of resources: Each Signum SaaS customer is provisioned on a; cloud provider dedicated environment for their; contracted service. Customers are siloed with; dedicated virtual private networks, dedicated; cloud managed database and cloud HSMs. One; customer does not affect another customer from; a load, operations or security perspective

Analytics

• Service usage metrics: Yes
• Metrics types: The events section of the Signum Admin Web; Console gives authorized users a detailed view; of application and client activities . Anytime a remote user/agent attempts to access a; certificate or perform an action in the Admin Web; Console that usage is logged and displayed in; the web console where it can be viewed or; exported. The Signum Administrator will be able; to view the Events and System logs. The Events; log shows certificate usage events, and the; System logs will show Admin Web Console; activity.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Keyfactor

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: We inherit data at rest security from cloud; provider managed database services such as; Managed SQL by Azure
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: A customer can open a service request for a full; transfer of the key material.; https://support.keyfactor.com
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Signum SaaS offers 99.95% availability and SLA; guarantees. Custom service based on customer; design Customers receive service credits defined; by our terms and conditions.
• Approach to resilience: Signum SaaS is completely hosted in AWS and; Azure, and commonly understood multi; availability zone (AZ) resiliency is fully leveraged; by EJBCA SaaS.
• Outage reporting: Scheduled and unscheduled outages are; communicated by Email and announcements in; the customer SaaS portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Keyfactor uses NSGs and MFA to limit access of; support personnel to proper channels while; maintaining RBAC
• Access restriction testing frequency: Less than once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001 is forecast for July 2024
  • Cyber Essentials Plus is forecast for July 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Compliance answers to the CTO

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All cloud components within Signum are tracked; for configuration changes. Alerting and; monitoring are in place for security configuration; reviews. Any changes to configuration and; conducted after change management
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Threats, patches, and evolving threats are; managed monthly per Keyfactor patching; schedule. Current threats are reviewed by our; SOC and SIEM alerting, threat hunting, or; security teams.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Alerting and reviews. Compromises are; managed by stopping the current process,; quarantining the affected system, and ticket; creation for management processes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All events are managed by our standard; remediation process. Users can send an email to; the compliance or information security teams to; notify the teams to open a ticket and; investigation. Incident reports are kept internally; and not released.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Unsung have the majority of our staff working remotely which reduces our climate impact. We also book all of our business travel through Travel Perk which allows us to offset corporate travel emissions.

  Equal opportunity

  Unsung are committed to collaboration, innovation and responsibility. We prioritise developing a diverse supply chain and work with startups and SMEs to foster inclusivity and economic growth.; Our solutions emphasise innovation and disruptive technologies to enhance cost effectiveness and quality. We are focused on developing scalable, future-proof delivery methods.; We prioritise collaboration and responsible practices to ensure operational continuity. We engage with our stakeholders to build support for resilience and capacity building, creating a collaborative ecosystem focused on sustainable growth and mutual success.

  Wellbeing

  Unsung are committed to improving health and wellbeing for our staff. We offer flexible working and remote working options allowing for a work-life balance that allows and supports physical and mental health.; Additionally, we provide subscriptions to the meditation app Calm which promotes mental wellness.; These initiatives enhance the wellbeing of our workforce and set a positive example.

Pricing

• Price: £100,625 to £100,625 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Ask Keyfactor for a demo of the software, access; can be granted to a demo environment for an; agreed period of time.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@unsungltd.com. Tell them what format you need. It will help if you say what assistive technology you use.