XMA LIMITED

XMA Smarter Managed Security Services

Smarter Managed Security Services providing holistic and comprehensive packaged services/support services. Providing subject matter experts and peace of mind for protection and ongoing vulnerability management.

Features

• 24x7x365 threat detection
• Extensive and holistic security monitoring
• ISO27001, Cyber Essentials Plus and ITIL aligned
• Full on demand security incident management
• Full reporting and analytics
• Ongoing vulnerability scanning
• Access to Security and compliance Experts
• Security remediation root cause analysis
• Security subject matter experts
• Roadmap and strategy development

Benefits

• Holistic and modern managed security service
• Protection provide anywhere, all the time.
• Consistently manage security across all endpoints devices
• Protect the workforce against credential-focused attacks
• Secure direct internet access to SaaS apps and workloads
• Protect data content, and communication against unauthorised access
• Protect workforce from cyber-attacks prevent data exfiltration
• Piece of mind that data is protected secure and managed.
• Advancing Smarter Working environments through Cloud Innovation, Security and Scalability
• Experienced in producing Cloud transformation from inception through to delivery

£350 a transaction a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827054632053367

Contact

Nancy Clayton-Schofield
0115 846 4000
bidteam@xma.co.uk

Planning

• Planning service: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We continually monitor the quality of the services we provide. The services we deliver are measured against an agreed set of deliverables, which we will report and agree with you at regular meetings to suit your needs. We use an iterative approach to testing to verify that the services delivered by XMA satisfy the specifications and baselined requirements provided by the organisation. As part of our comprehensive managed services, we will be responsible for the continual improvement of the services throughout the lifecycle of any engagement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our support desk analysts and managed service consultants resolve issues across a breadth of cloud hosting and software services supplied by XMA. We also work closely with our cloud hosting and software service providers. We provide operational service support, backed by service level agreements to various government clients, including full triage and fault resolution, including the management and ownership of all Security Incidents. Our support services are ITIL aligned and complaint with ISO27001. All services are provided in combination with out advanced intelligent monitoring solutions and managed and governed by experience service delivery managers. Please contact XMA directly for details.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All of our support services are backed by comprehensive SLA's and KPI's that are contractually agreed with our customers on a case by case basis. We aim to answer all phones calls within 20 seconds, emails within 30 minutes and we will respond to tickets logged via the online ticketing platform, inline with the SLA assigned to the specific priority of the issue
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our web chat is a function within the self service portal of Ivanti Neurons for ITSM, a gartner leading IT Service Management toolset. Once an end user (or system analyst) has logged into the self service portal (available from a dedicated URL) using their authorised credentials, Web chat is available as a function within this portal. A user clicks to initiate chat and this opens a live chat window which will be answered by a support analyst
• Web chat accessibility testing: None
• Support levels: We provide various levels of support which depend on our customers needs. The following are some examples of our support levels; ; 1. 24x7 Full Managed Service; 2. 8x6 Mon -Fri; 3. 7x7 Mon-Sun; ; We provide services that range from just the service desk and end user support, to a full outsource including all cloud technologies, applications and services.; ; All managed services will be governed by an aligned Service Delivery Manager and dependant on the technology, subject matter experts with regards to the specific service, software or infrastructure

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Solution dependent

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 08/01/2024
• What the ISO/IEC 27001 doesn’t cover: All covered in scope of certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  XMA’s primary driver to promote and deliver cloud solutions within our customers is to support business efficiencies, both from an operations and environmental perspectives.; On-premise data centres are often inefficient due to their relatively small scale and are often unable to be modified due to the constraints of their environment and the relative financial implications of wholesale technical upgrades offered by leading-edge solutions.; XMA’s cloud solutions enable customers to transform and digitise their infrastructure, lowering costs and reducing the environmental impact of their IT infrastructure.; As part of our consultative approach, we will seek to identify where energy savings can be achieved, without compromising operational efficiency and the security of their data.; All of XMA’s cloud solutions are driven to offer Smarter Working practices to our customers. The ongoing development of hybrid-working will facilitate a customers’ ongoing need to reduce unnecessary travel to office locations, further reducing the workforce’s carbon impact. Office working will continue to return and our services also highlight how organisations can rationalise and prolong the life and value of technology assets, maximising efficiencies within office environments through controlling HVAC and lighting applications through tracking workspace utilisation and footfall.; Working hand-in-hand with our customers to provide a full cloud-focussed solution, we also provide ITAD services which facilitates customers to not only maximise any residual value of their current on-premise estate, but also proactively ensure all applicable hardware is repurposed or recycled, again further minimising carbon footprint and unnecessary use of raw materials

Pricing

• Price: £350 a transaction a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@xma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.