thoughtbot Limited
Site Reliability Engineering (SRE) Discovery & Implementation
We will introduce core tenets of Site Reliability Engineering to embed and evolve SRE as part of your development life-cycle. By identifying metrics for product delivery, fault-tolerance, reliability, performance, and risks/blockers, we support you towards successful SRE adoption. Following this baseline assessment we can provide monthly DevOps and maintenance.
Features
- Establish SRE tenets
- Create cloud-hosted instances of tools for monitoring production applications
- Create dashboards to visualize SLOs and Error Budgets
- Create support alerts when SLOs not met (Prometheus or other)
- Establish SLOs and KPIs
- Introduce app and cluster metrics for measuring Service Level Indicators
- Identify potential obstacles, risks, or blockers to success.
- Provide documentation and training for capacity planning
- Following assessment we can provide monthly DevOps and maintenance.
Benefits
- Identify areas for improvement and establish SRE tenets
- Ensure quality user experience by establishing SLOs
- Increase efficiency of engineering team
- Improve visibility to errors and service misses to improve performance
- Ensure uptime through workflows for monitoring, alerts, and troubleshooting
Pricing
£85 to £200 a unit an hour
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kirsten@thoughtbot.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 2 7 1 9 1 7 7 8 1 7 2 6 6 9
Contact
thoughtbot Limited
Kirsten Hurley
Telephone: 0 20 3807 0560
Email: kirsten@thoughtbot.com
Planning
- Planning service
- Yes
- How the planning service works
- Thoughtbot helps our clients plan for the implementation of cloud hosting or software services in several ways. Our engineers work with our clients to develop a cloud readiness assessment which identifies suitability criteria, prerequisites and risks associated with implementing cloud hosting and produces a prioritised roadmap to successful implementation. We are experienced in advising our clients on the cloud platform that best suits their needs. Includes implementation of small bug fixes and feature requests.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Amazon Web Services
- Azure
Training
- Training service provided
- Yes
- How the training service works
- Working closely with our clients to understand their needs, our consultants offer a wealth of knowledge and experience. Our services include sharing learnings and best practices to level up your team and we provide documentation and training to implement and follow capacity planning. Your team has access to ongoing support for questions about the functionality and operation of the systems and services.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- AWS
- Microsoft Azure
- Kubernetes
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Our testing and quality assurance processes include:
1. The design and build of continuous integration and performance testing pipelines to ensure the appropriate level of quality assurance is applied depending on the extent of the code change being committed
2. Strategic guidance to devise and implement a comprehensive testing strategy
3. Developer assistance in authoring tests and implementing test-driven development practices
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We attempt to answer all questions within 1 business day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The client's primary thoughtbot contact would be your first point of contact for any concern and is available via email or phone. Given the regular communication and collaboration cadence we use with all clients, all request to change scope or direction should surface during planned syncs. We will address any blocks and make plans to resolve any issues with the team each week.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our team is actively looking for opportunities to partner with companies in the Green Tech Space. Most recently, we partnered with BeeODiversity, a Belgian startup committed to helping companies preserve biodiversity and reduce on-site pollution.Covid-19 recovery
"thoughtbot primarily supported the architecture and implementation of the application (front and backend) as well as the creation of the corresponding APIs powering the new loan schemes. Given the amount of activity expected from the many businesses applying for loans, ensuring our product could scale to meet demand from the lending banks was essential.
In April 2021, thoughtbot moved on to supporting the rollout of the Recovery Loan Scheme, the successor to the three COVID-19 schemes. In all, the COVID-19 and RLS schemes have resulted in British Business Bank offering financial support to nearly 80% of the UK's SME market.
In parallel to our loan scheme and application development efforts, thoughtbot also supported a cloud migration from UK cloud to Azure. thoughtbot worked closely with BBB's operations partners to reconfigure the application and seamlessly migrate to the new Azure platform with minimal downtime and disruption."Tackling economic inequality
thoughtbot services enable companies and organizations to meet business goals including operating profitably or meeting other fiscal responsibilities, creating business growth, or improving efficiency. This in turn drives continued employment and growing employment opportunities with in the industry, geography, and/or supply chain. "Equal opportunity
When working with our clients, we set out to be true partners. That means being proactive about asking questions, making recommendations, and raising concerns. Although our primary focus is building great software, how we do that and the relationships we grow along the way are greatly impacted by DEI. DEI best practices are another area we are happy to discuss, and through those honest conversations, we build mutual trust as a collective team.Wellbeing
One of our core values at thoughtbot is to do client work at a sustainable pace, which ultimately allows increased productivity, and a happier team. In addition to supporting the holistic well-being of the team through a variety of policies, our client work has been often focused well being. We have done work with many fitness, healthcare, and wellness clients. This includes UK-based clients Samaritans, Be Inspired, and Steel Warriors.
Pricing
- Price
- £85 to £200 a unit an hour
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at kirsten@thoughtbot.com.
Tell them what format you need. It will help if you say what assistive technology you use.