Valtech Ltd.

Microsoft Customer Insights Data Strategy

Microsoft’s Dynamics 365 Customer Insights “Customer Data Platform” enables businesses to understand their customers better if the data being gathered is fit for purpose. We'll help you understand the opportunity from your existing customer data and how to plug any data gaps that prevent you using it.

Features

• Review of the marketing and customer experience strategy
• Map the target end to end customer experience
• Identify the data and systems that exist
• Identify the opportunities to improve or extend data capture
• Write up data readiness and roadmap of expectations

Benefits

• Roadmap of recommendations
• Prioritised data integrations for Customer Insights to support marketing strategy
• Explanation on how to unlock ROI from Customer Insights
• Increased understanding of data available
• Increased understanding of how to exploit the data
• Clarity on what data is useful
• Clarity on how best to exploit data

£400 to £2,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@valtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827264372362972

Contact

John Spanton
+447964422526
gov@valtech.co.uk

Planning

• Planning service: Yes
• How the planning service works: By helping buyers analyse the current data sources they use to gather their customer data, we help them create a plan which enables them to build out an implementation strategy. This strategy helps to ensure all data sources are taken into consideration.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Customer Insights
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: We work closely with our clients and partners to ensure that we’re not just delivering, but building capabilities and upskilling teams. As we identify training needs throughout our engagement, our highly experienced resources work closely with you to embed best practices, coach, and upskill digital teams. We ensure that the knowledge we gain through each phase of delivery is transferred to your team in accessible and re-usable formats, supported by our Communities of Practice and 1-to-1-or-more knowledge transfer activities such as workshops or pairing. Our aim is to super-charge our clients’ capabilities so that the products and services we implement are able to be supported in a BAU capacity by our clients’ teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our team will work with you to plan and coordinate introductions, research and co-design activities.; During the discovery phase, we conduct a detailed analysis of the existing technology estate, relevant to the service being designed or modified. As requirements for the service emerge, our team deliver an evolutionary architecture strategy. As part of this strategy, the team make recommendations on the to-be architecture and where appropriate develop a migration plan for existing data and services. Aligning with your cloud strategy, our team performs a detailed assessment and recommendation of cloud technologies and platform services that will meet the long term needs and outcomes of the service. Through architecture elaboration, the team will consider the needs of dependent technology in context of the future plans for the service.; We have deep experience and partnerships with Microsoft Azure, Google Cloud Platform, VMWare Tanzu and Amazon Web Services, and have led cloud infrastructure design, microservice modernisation, cloud native and DevOps practice transformations for some of the world's biggest enterprise organisations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We take an integrated approach to delivering quality. Every member of our cross-functional teams is involved - from Product Owners and Strategists to Designers, Developers and Testers. We believe quality requires high standards and attention to detail at every stage of delivery, and a range of tools and techniques. Throughout our iterative development process, we continuously apply a range of testing techniques and methodologies covering behavioural, functional, exploratory, regression, performance, security, usability and accessibility.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We support cloud platforms and products with technical support at 2nd and 3rd line, up to 24/7, using both in-team DevOps enabled roles and dedicated service desks.; As we work with your team to discover, define and develop your cloud products and services, considering the long-term plan for operation and support will be key in achieving its outcomes and meeting organisational service resilience standards. We can play various roles in support; from advising on the appropriate operating model to ensure service resilience, training your existing support function, through to putting in place dedicated teams with well defined SLAs to execute on the model.; As the product or service evolves towards live, our team will work with your product and operational leaders to ensure that there is clarity in the desired operational KPIs, and the operational model through which it will run. This will inform a clear set of functional and non-functional requirements that ensure the service is built with resilience and operation in mind.

Service scope

• Service constraints: There are no significant constraints within the context of this service offering.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Support response times; Typical SLA response times:; P1 (Critical) - 30 minutes response, 1 hour target resolution; P2 (High) - 1 hour response, 4 hour target resolution; P3 (Medium) - 3 hour response, 8 hour target resolution; P4 (Low) 5 hours response, 16 hours target resolution; P5 (Change) - 8 hour response, resolution at next scheduled release, case by case; Out of hours is available - SLA agreed based on needs.; User can manage status and priority of support tickets
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Valtech operates a support service desk that can work to agreed SLA terms. Our standard support service operates during normal UK business hours, with the option for extended hours or complete 24/7/365 where required. We operate with standard response and resolution times built into an SLA, operating a tiered support structure. The terms of the SLA can be bespoke depending on the requirements of the service. In addition to service desk engineers and 2nd/3rd line engineers, we also include a Service Manager who has operational responsibility for the overall service.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft Office, Dynamics, Azure, AWS, GCP, G-Suite, Optimizely

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Noordbeek Certification B.V
• ISO/IEC 27001 accreditation date: 01/12/21
• What the ISO/IEC 27001 doesn’t cover: Noordbeek Certification B.V.has issued this certificate to indicate that Valtech has been assessed in view of the objectives of the Information Security Management System validation methods and was found to be compliant.This certificate is subject to compliance conditions as laid out within the ISO/IEC 27001:2017certification program. The certificate is valid for a three-year period from date of issue or revision, and is subject to annual surveillance audit for the duration of this certificate.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISAE3000/SOC2
  • TISAX
  • CyberVadis (893/1000)
  • ISO9001
  • RiskLedger

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  There is a huge challenge in front of us as human beings, as we all know, and things need to change. As a large and growing organization, we see it as our responsibility at Valtech to take action/and to encourage a ripple effect amongst our employees, clients, partners, and wider sphere of influence.” Olivier Padiou, Valtech CEO; Global emissions reduction underpins our strategy. In October 2023, SBTi validated Valtech’s global emissions targets: ; • Our Near-term target is a 50-55% reduction in emissions by 2030; • Our Net-zero target is a 90-97% reduction in emissions by 2040; We opted for SBTi validation due to their global leadership and rigour. Our ambitious PPN-063-based UK Carbon Reduction Plan complements our global strategy.; Our dedicated Global Sustainability Director coordinates initiatives and empowers local Sustainability Champions to implement tailored solutions. Our UK Environmental Policy emphasises recycling, minimising paper usage, enhancing office energy efficiency, greener commuting and our electric vehicle salary sacrifice scheme, and sourcing sustainable laptops. Each Valtech office worldwide develops its own emissions reduction roadmap and local sustainability events.; Within our projects, we calculate and minimise software carbon intensity, employ demand shaping techniques in cloud hosting architectures, and advise on carbon-efficient coding languages. We prioritise environmentally friendly practices in project conduct, such as setting carbon goals and utilising carbon trackers within our teams.; We actively support clients in reducing emissions through sustainable practices, providing training on green software development, running events like our sustainability hack with Ofgem, and centring team building activities around green initiatives such as peat bog restoration with the Woodland Trust. Our commitment extends to initiatives like the "Creating a Sustainable Digital Landscape" podcast, where industry experts provide insights to guide towards a greener digital future. We strive to make a positive impact on the environment within our operations and beyond.

  Tackling economic inequality

  Valtech's comprehensive strategies and initiatives foster economic equality and ensure a fair and inclusive environment for all stakeholders: ; 1. Diverse Supply Chain - We drive innovation and support growth opportunities for underrepresented businesses through collaborations with diverse suppliers like AppyWay, a Kerbside management SME, not only delivering value to clients like Department for Transport (DfT) but also contributing to the growth of specialist organizations. ; 2. Supporting SMEs: As a founding member of the MACH Alliance, we advocate for open tech ecosystems that promote innovation and agility. By embracing Microservices-based, API-first, Cloud-native, and Headless technologies, we empower organizations to navigate complexities of the modern technology landscape and unlock new opportunities for growth. ; 3. Promoting ethics in our supply chain: Our Supplier Ethics Policy and mandatory ethics training for suppliers ensure integrity. Suppliers complete Modern Slavery Questionnaires during onboarding and contractors sign up to specific prevention clauses in their contracts. ; 4. Influencing Stakeholders and Communities: We empower staff to make a positive impact by sharing skills and expertise through initiatives like #homelesshack, an event which brought together BT, Transport for Greater Manchester, UKGovCamp and The Albert Kennedy Trust to use technology to solve local problems. ; 5. Equality in recruitment: We target positions where minorities are underrepresented by sponsoring and partnering with groups including Athena Hack (women and non-binary tech community) and MyGwork (LGBTQ+ professionals recruitment/networking) to create diverse candidate pools. ; 6. Workforce progression: Our Accelerating into Leadership program allocates employees from underrepresented groups a sponsor in the Leadership team. Our Belonging Groups (parents, underrepresented genders, LGBTQ+, neurodiversity) which monitor and act on any inequality and build confidence in our workforce to enable in-work progression. ; 7. Addressing Modern Slavery Risks: Our proactive approach includes employee assistance programs, whistleblowing policies, compliance training, and regular audits to ensure adherence to ethical standards and legal requirements.

  Equal opportunity

  Valtech is committed to promoting equal opportunity and inclusivity across all aspects of our operations. As a Disability Confident Employer, we prioritize ensuring that our recruitment processes are inclusive and accessible to candidates of all abilities. We actively encourage applicants from diverse backgrounds and offer interviews to all individuals who meet the minimum requirements for our vacancies. ; We provide training and development opportunities that empower our employees to overcome barriers and thrive in an inclusive environment. ; We hold annual training sessions to promote equality, diversity, and inclusion, reinforcing our commitment to creating a workplace where everyone feels valued and respected. We enforce compliance with equal opportunities principles in our recruitment processes and workplace policies, ensuring that all employees are treated fairly and without discrimination based on any of the nine protected characteristics outlined in the Equality Act 2010. ; Our efforts to promote workforce equality and progression extend beyond recruitment to include initiatives aimed at supporting career advancement and addressing areas of inequality within our organization. Through targeted sponsorship and partnerships with groups such as Athena Hack and MyGwork, we actively work to diversify our candidate pools and promote gender and LGBTQ+ inclusivity. Our Belonging Groups play a crucial role in monitoring and addressing instances of inequality, while also spearheading policy development to foster a more inclusive workplace culture. ; Our in-work progression initiatives, such as the Accelerating into Leadership program, provide employees from underrepresented groups with the support and resources they need to advance their careers. Transparent capability matrices and biannual equal pay audits ensure that our promotion processes are fair and equitable for all employees. Additionally, our Reasonable Adjustments Policy guides line managers in providing support to individuals with specific needs.

  Wellbeing

  Valtech is dedicated to an inclusive workplace aligned with the government's good work plan, recognizing that their health and happiness are essential for our collective success. We prioritize the physical and mental health of our team members by providing access to private healthcare and the Employee Assistance Programme through our partnership app, LifeWorks. ; To further support our employees' wellbeing, we organize regular activities aimed at both physical and mental health management. These activities include initiatives such as the 5k for May charity event, resilience training sessions, virtual coffee meet-ups, mindfulness courses, meditation subscriptions, and workshops focused on mental health awareness and support. We actively participate in events like Mental Health Awareness Week to raise awareness and provide resources to our team. ; In addition to these internal initiatives, we encourage healthy habits like screen breaks and walking meetings, especially for those working remotely, to ensure our employees have opportunities to recharge and reconnect with their surroundings throughout the day. ; Valtech is a people-first company, which extends beyond our internal operations to our interactions with clients and partners. We believe in creating inclusive workplaces that prioritize health equality and provide equal opportunities for skills development and advancement. ; We extend our wellbeing initiatives to our clients and partners, offering access to the same level of support and resources whenever possible. We track our progress in promoting wellbeing through monthly team health surveys specific to each contract and report these results to our clients quarterly, providing insights and analysis on our collective efforts to prioritize employee health and happiness. ; Overall, Valtech is dedicated to creating a supportive and inclusive environment where everyone can thrive, both professionally and personally. We believe that by prioritizing wellbeing, we can build stronger, healthier, and more resilient teams that drive sustainable success for our organization and those we serve.

Pricing

• Price: £400 to £2,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@valtech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.