INTEGRITY360 LIMITED

Darktrace Active AI Security Platform

World-leading cyber-threat detection and real-time visibility in the Cloud. Compatible with all major Cloud providers (including AWS, Google Cloud Platform and Microsoft Azure). The service uses self-learning technology to detect threats and anomalous behaviours. Fully configurable, it allows organisations to monitor all or selected Cloud traffic, with minimal performance impact.

Features

• Self-Learning AI for complete visibility into network traffic
• Self-Learning AI for protection against malicious / suspicious emails
• Correlation of threats with deep contextual understanding of business operations
• Continual automated investigation of alerts, combined with real-time autonomous response
• Complete transformation of security operations to a proactive state
• Delivers instant visibility into known and novel threats
• Interrupt cyber-attacks with precise actions without business disruption
• Automate incident recovery process

Benefits

• Achieve 60% improvement in user phishing reports/detecting malicious weblinks
• Reduces alert triage time by an average of 92%
• 85% decrease in downtime to respond to a threat
• Reduce time to identify potential OT threats by 95.83%
• 30% increase in visibility of cloud assets

£5.00 an instance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827362662792006

Contact

Paul Momirovski
+44 20 3397 3414
bidreviewboard@integrity360.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: XDR, SIEM, Incident Response
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Architectural requirements vary based on customer environment, no limitations known
  • Email journaling currently supported on Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Darktrace support doesn't provide specific SLA's for response times. Support will triage all issues based on their priority, any urgent issue should be brought to the attention of support by calling the support line.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Darktrace provides remote assistance support for the Darktrace Products. In addition to the Standard Support Services provided to all Customers, Customers have the flexibility to choose between different; Support Service Options listed below to address Customer’s specific needs.; ; Darktrace provides all Customers with the following Standard Support Services:; • Helpdesk; • Software Updates; • Hardware Support; • Health Checks and System Diagnostics (requires Call Home to be active)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Dedicated Account Team and, consistently featuring Account Executive, Cyber Technologist and Customer Success Manager - complimentary on-site training sessions ; Online customer portal with training materials, videos, courses and certifications
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If using physical appliance, full data wipe is carried out ; If using cloud appliance, instance is deleted
• End-of-contract process: Access to UI terminated, data wipe occurs. If there is a physical appliance on the customer site it is returned to Darktrace

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile App available but not necessary.; The mobile app allows users to view and manage alerts and response actions ; The web interface provides more detailed logging and analysis tools, as well as configuration options
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Threat Visualizer interface, powered by Darktrace's self-learning technology, continuously assesses the behavior of devices/users across the wider digital estate. Activity from remote endpoint devices, servers located in local datacenters, serverless architecture in public cloud environments or users working in third-party SaaS services is surfaced side-by-side.; Anomalous interactions and activity are highlighted to the end-user and prioritized for investigation by Darktrace's Cyber AI Analyst. Many operators start with these high-level investigations and then analyze detailed metadata and device or user activity in specialized interfaces.; The Threat Visualizer interface is flexible and accommodates a number of workflows and threat-investigation processes.
• Accessibility standards: None or don’t know
• Description of accessibility: Colour filtering for colour blind users (Deuteranopia, Protanopia, Tritanopia); Accessibility mode adds highlight effect to aid keyboard navigation
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Darktrace API provides a method of accessing additional information about a particular alert or device in the Darktrace system. The API uses HTTP GET requests to return formatted JSON data containing the requested information and HTTP POST or DELETE requests to configure the system. The API can be an incredibly useful tool to integrate Darktrace with third-party SIEM or SOC environments, or perform bulk actions on devices and model breaches.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Modify model sensitivity ; LDAP integration ; Subnet Labelling ; Autonomous Response: Passive/Human Confirmation/Fully autonomous ; Permission Admin can allow admin users to restrict access to those via lesser granted permissions ; Anonymisation mode can restrict visibility to users and remove potentially sensitive details (IP addresses, device names etc.)

Scaling

• Independence of resources: Each customer's deployment will utilise hardware and/or virtual appliances that are dedicated to that deployment. Deployment resources are not shared with other customers.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Darktrace

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is encrypted both at rest and when transmitted over public networks. Only authorised, vetted personnel have access and there is a documented privacy policy for the protection of information transmitted, processed or maintained on behalf of the customer.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Access to UI terminated, data wipe occurs. If there is a physical appliance on the customer site it is returned to Darktrace
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON via API
  • CEF, LEEF, HTTP, Active MG, Jira, Email alerts all available
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Syslog log ingestion available
  • LDAP integration

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: If using a physical master appliance, all data is stored on the customer site with no external storage of data. Darktrace does have a call home functionality that enables Darktrace to run diagnostics and provide update to its own appliance. The Darktrace can appliance will make an encrypted outbound SSH connection to Darktrace HQ.; If using a cloud master appliance, this is hosted the Darktrace AWS environment. The cloud instance is secured with 2FA, hardened OS on the VM (rate limiting, DDOS prevention). All data between master appliance and probes is encrypted in transit and at rest.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Data is transmitted with TLS1.2+ (HTTPS, SMTPS, POPS etc), SSHv2, IPSec/DTLS with AES-128-GCM or higher encryption. Weaker ciphers from the available suite are removed. SMBv3 is encrypted with AES-CCM encryption.

Availability and resilience

• Guaranteed availability: High
• Approach to resilience: Physical appliances have redundancy in built, with multiple HDD/SSDs. A deployment can be setup with High Availability, utilising multiple master appliances. ; Cloud master appliances will utilise AWS high availability architecture
• Outage reporting: Appliances are monitored through Darktrace NOC, to identify any hardware/software issues. ; NOC alerts are distributed to contacts specified by the customer via Darktrace Customer Portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.
• Access restrictions in management interfaces and support channels: Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Darktrace can be integrated with LDAP and SSO for authentication. Secondly, Darktrace offer an admin panel were administrators are able to control permissions for a user or group of users, reset passwords, enforces MFA, and create new user accounts.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 15/09/2023
• What the ISO/IEC 27001 doesn’t cover: We include all clauses and Annex A controls except for A14.2.7 Outsourced Development, as we do not outsource any development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 27018 and Cyber Essentials
• Information security policies and processes: Darktrace has a formally defined and documented information security policy, which is reviewed/updated annually and communicated to all employees.; The IT Group owns the overall governance of access control within the organisation. Department managers are responsible for determining the access levels required by their staff. The change control managers, along with support from the Security Team, will evaluate all requests and authorisations to determine what access is required. Each change control will include an information security risk assessment to manage potential risk.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Only software on the company’s approved software list may be installed on laptops, workstations and phones. A formal change control procedure is in place. Access to administrative credentials is restricted and devices are built to a standard specification. Development and Operations teams manage instances of customised or in-house software.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Darktrace Internal Security and Development Teams remain abreast of security notifications for any underlying libraries and platforms and will push out patches as part of the regular product or system updates. Darktrace leverages Python and NPM security tools in development environments to identify weaknesses, misconfigurations and vulnerabilities. Issues are remediated in line with the vulnerability management standard.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: User activity is logged and routinely monitored for the purposes of error detection and security. The Security Team maintains necessary and proportionate levels of security monitoring coverage across the enterprise, including SaaS systems, on-premise infrastructure, and cloud environments.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incidents are raised to the Security Team. Business impact of the incident is assessed and if customer data is at risk, customers are notified within 24 hours. Evidence is collected and stored securely by the Security Team and accessed only by investigators. All investigators are independent of the incident itself. A formal incident report is written to determine the root cause, this is then reviewed to determine corrective or preventative actions

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  We have committed to achieving net zero by 2040 and have submitted our targets to the SBTi for approval, inline with best practice

  Equal opportunity

  The Company is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Pricing

• Price: £5.00 an instance
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Darktrace's Proof of Value allows organisations access to the entire AI Platform to showcase the technology over a 30 day period.
• Link to free trial: https://darktrace.com/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidreviewboard@integrity360.com. Tell them what format you need. It will help if you say what assistive technology you use.