City and Guilds Kineo Limited

Kineo Adapt Authoring Tool

Kineo Adapt Authoring Tool (AAT) enables you to author fully accessible, responsive elearning, powered by the Adapt Framework via an intuitive and simple-to-use interface.

It’s a ‘web app’, which you access via your web browser.

Building, previewing and publishing content is hassle-free, seamless and simple via our Kineo cloud-based service.

Features

• Cloud based - access your content on the move
• Create fully responsive xAPI & SCORM compliant elearning
• Cloud based - access your content on the move
• Built, maintained and enhanced by open source community
• Unlimited content creators at no extra charge
• Highly accessible - WCAG 2.2 AA
• Accessible supports Section 508 compliant content creation
• Import/Export source file content - not locked to single supplier

Benefits

• 100% open source - benefiting from new features and functionality
• No vendor lock in
• Full training and support
• Access a range of Kineo added value plug ins
• Access a range of Adapt community plug ins
• Training tailored to your needs
• Integrates seamlessly with your Learning Management System
• Fully accessible learning

£3,075 to £19,575 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@kineo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827543574392995

Contact

City & Guilds Kineo sales team
+441273764070
info@kineo.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Learning management and learning experience platforms
• Cloud deployment model: Private cloud
• Service constraints: Adapt Authoring Tool is a cloud-based service and as such users must have a stable internet connection to use it.
• System requirements:
  • Internet access from mobile, tablet or desktop / laptop
  • Current supported version of Chrome, Edge, Firefox or Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For routine hosting-related queries, Kineo’s UK support desk hours are currently Monday to Friday UK business hours (09:00-17:30 UK time exc. UK Bank Holidays).
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: For routine hosting-related queries, Kineo’s UK support desk hours are currently Monday to Friday UK business hours (09:00-17:30 UK time exc. UK Bank Holidays).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The AAT is straightforward to use; our base offering therefore includes training videos and the tool’s inline support documents to help get you started. If you require further support we provide tailored training sessions for up to three users as an optional upgrade.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Clients are at liberty to exit the contract at the end of the relevant period and export any/all elearning modules as required
• End-of-contract process: Clients are at liberty to exit the contract at the end of the relevant period and export any/all elearning modules as required.; Kineo will securely archive or (at the client’s request) delete all content at contract termination and securely delete the authoring tool instance and all associated data including user data. This work is included in the contract price.; Any additional work, such as providing copies of the exported course content and/or assets, is chargeable work carried out on a time and materials basis against support hours.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although the published content is designed for multiple devices, the Adapt Authoring Tool interface is designed to be used on laptop/desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Themes can be customised

Scaling

• Independence of resources: Our Adapt Authoring Tool is hosted on reliable and highly scalable cloud infrastructure which is robustly monitored.; ; Each AAT instance is standalone with its own database. The server is shared; we proactively monitor resource allocation and take appropriate action if a site exceeds normal operating parameters.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The AAT has an export feature that enables site administrators can use via the interface.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% uptime guaranteed. NB Our customers have enjoyed 99.997% uptime over the last 3 years.
• Approach to resilience: Kineo services are hosted in modern cloud hosting environments and our hosting providers carry all the expected accreditations. ; ; Our hosting architecture is designed with scale in mind and we are happy to provide customers with the detail on this at any time.
• Outage reporting: We report outages through our private customer dashboard and through email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to all our systems are restricted based on industry standard access control rules.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2022
• What the ISO/IEC 27001 doesn’t cover: Global offices in the US, Australia and South Africa
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kineo seeks to take every reasonable step towards ensuring both the physical security of the servers we use and the protection of data contained on them. We do this in a number of ways:; • We seek out the most reliable server providers, using the latest hardware and data centre facilities; • We take reasonable steps towards ensuring software is correctly and efficiently patched and updated (our managed servers have the OS and LAMP stack patched and updated by our providers, with Moodle and/or other hosted applications patched and updated by Kineo, upon client agreement); • We proactively monitor logs for any unusual activity; • We employ firewall rulesets to keep out unwanted traffic

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Application code changes are subjected to peer review and rigorous unit and regression testing in a staging environment prior to deployment to live.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We carry out monthly automated security scans and address any issues based on their risk level/potential severity with critical patches rolled-out immediately.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use PingDom domain monitoring and bespoke server monitoring tools to alert us to any performance or system issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are recorded in our incident management software (JIRA)

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Kineo is deeply committed to sustainability, aligning with the values of our parent company, City & Guilds (C&G). Since 2009, we've been dedicated to integrating sustainable practices into every aspect of our operations, from the materials chosen for offices to the ecological processes integrated throughout our business. This commitment ensures we maintain an eco-conscious approach to business and interactions within our community.; ; C&G has embarked on a significant journey towards achieving our 'Net Zero by 2040' target. Our carbon reduction plan, accessible via our website, introduces innovative initiatives and establishes targets to enhance sustainability and mitigate our impact on climate change. Our Environmental, Social, and Governance (ESG) strategy prioritises comprehensive, attainable targets, supported by world-class reporting standards such as GRI, Net Zero Action Plan and TCFD, to foster low-carbon skills and accreditations. Our strategic 18-month roadmap revolves around core principles of Planet, People, and Products.; ; In pursuit of excellence, we regularly scrutinise our business practices to identify opportunities for enhancing energy efficiency, reducing packaging, and minimising water usage/waste generation. Extensive measures have been taken to curb single-use plastics, promote recycling and optimise energy consumption through LED lighting and low-energy TVs/Smart Boards. Moreover, we are reducing our carbon footprint by transitioning our vehicles to electric / hybrid models as leases expire and new employees join.; ; Recognising the importance of sustainable supply chains, we ensure subcontractors and suppliers adhere to environmental policies consistent with our own. Every supplier must endorse our Supplier Code of Conduct, rooted in the principles of the UN Global Compact, which underscores our commitment to ethical business practices. Furthermore, our rigorous evaluation process for potential suppliers includes assessing their social value proposition and adherence to anti-bribery policies, as outlined in our Handbook for Sustainable Procurement, published last year.

  Covid-19 recovery

  Whilst Covid presented us with multiple challenges we were able to adapt. Key achievements included:; ; • Our rapid response. We quickly mobilised to ensure our customers had the support they needed to tackle training under remote working, restricted budgets and the need to adapt quickly as businesses. This included a free Covid safety course, free resources to support virtual delivery, rapidly deployed Totara LMS and content, and priority services to key industries. All this whilst tackling our internal challenges of home working, furlough and the need to mobilise quickly as a business. ; ; • Continued delivery BAU throughout COVID. We:; o Delivered content and platforms to 1,000 businesses globally; o Won major industry awards, including Best Learning Technology Project with Barclays in both the UK Learning Technologies Awards and Learning & Performance Institute Awards; o Were listed on 3 top 20 provider lists (customer learning, authoring tools and compliance); o Competitively won and successfully delivered one of our largest bespoke content projects ever ; ; • Maintained high levels of customer satisfaction – as one significant customer put it, “We can honestly say we've dealt with a lot of people and companies but this has been a whole new experience for us. It's been brilliant ... on all fronts".; ; • Wellbeing support for staff – during COVID, senior leadership placed an emphasis on staff wellbeing. We signposted staff to our wellbeing services, and ensured we had online social events in place of face to face. We continue supporting individuals' mental health resilience through educational content and resources.; ; • Hybrid working: Our offices now operate in a hybrid manner, with staff able to choose to work from home or in the office, providing flexibility to employees whilst continuing to provide our clients with a high-quality service.

  Tackling economic inequality

  Kineo is part of a registered charity - C&G - an organisation committed to making a positive impact on people, society and the environment. We are responsible, ethical and accountable in all areas of our work and in every country we operate. As a charity we do not make profit for shareholders, rather we deploy any surpluses we make to help our partners achieve their social responsibility goals, helping disadvantaged and hard-to-reach individuals gain the skills they need for successful employment, so supporting more skilled and productive societies. We believe in a world where everyone has the skills and opportunities to succeed. ; ; Here are just some of the areas where tackle economic inequality: ; ; • We’ve invested £1.25m to fund 14 social projects that remove barriers and help under-served individuals to develop skills for employment ; ; • We work with 120 prisons, supporting 50,000 learners each year. We launched The Future Skills Commission for Prisons with a £1m fund to reduce reoffending by upskilling prisoners and helping them into employment on release; ; • Our bursary programme funds individuals in financial need to develop skills for jobs; ; • We promote excellence in workplace skills development through our annual Princess Royal Training Awards (PRTAs) which recognise outstanding training that is efficient and inclusive, with a tangible impact on people; ; • We deliver employability workshops to at-risk young people to help them overcome barriers to skills for jobs, such as those in Pupil Referral Units, leaving care and young offenders ; ; We produce yearly Gender Pay Gap Reports and an Ethnicity Pay Gap Reports and have implemented several initiatives aimed at narrowing the gap. We have focused on improving transparency by conducting equal pay audits, and implemented initiatives to facilitate women's leadership and career advancement.

  Equal opportunity

  We continue to work towards a culture that enables colleagues and those we work with to be themselves. Our inclusion and diversity policy ensures fair treatment of all staff, regardless of gender, race, ethnicity, age, or disability. Our clients, customers, partners and suppliers are made aware of this policy and expected to operate within it. We are also a Disability confident employer and part of the Prince’s Responsible Business Network, aiming to transform lives and help the planet and communities thrive.; ; We are committed to improving inclusion and diversity in how we work and how we deliver our purpose - helping people and organisations develop skills for growth. Our commitment to inequality goes directly to our trustee board, demonstrated by our Diversity and Inclusion Initiatives. We are actively implementing and reviewing working practices that enable a diverse and inclusive environment that is truly representative and supportive of our colleagues, customers and communities:; ; • A dedicated Diversity, Equity & Inclusion (DEI) Team; ; • Dedicated DEI company Hub with relevant resources; ; • Dedicated mandatory diversity training for employees; ; • Community support groups for members across all protected characteristics that provide an inclusive environment where our diverse workforce can thrive. ; ; • Neurodiversity Index to review how to support neurodiverse individuals at work; ; • Race in the Workplace Questionnaire, aiming to create a more inclusive workplace; ; • Aligning with the Global reporting Initiative to produce a report to demonstrate our economic, environmental and social performance.

  Wellbeing

  All colleagues have access to The Guild, a user-friendly, informative and regularly updated intranet site where they can find ways we support wellbeing; through diversity, equity and inclusion, smart working, engagement surveys, employee groups and apps/specialist support. This includes regular news items, events, webinars/seminars, internal and external documentation and contact details for any individual in need of immediate support.; ; Internal Mental Health First Aiders have access to support toolkits. All line managers are i-Act Mental Health Awareness trained. We encourage staff to join colleague-led C&G Community Support Groups, safe spaces to share and discuss things they experience, notice or want to change. All staff have access to an employee assistance programme and the Unmind app. ; ; We also recognise the importance of giving a voice to/empowering employees so they are listened to and feel that their contribution is recognised and valued. We manage this in two ways:; ; • Employee surveys – Our annual employee engagement survey (EES) reviews staff’s feelings towards working at Kineo. This feedback is then reviewed at a board level and actions put in place at both an organisational and team level. These are reviewed and followed up periodically.; ; • Local Feedback Groups (LFG). The LFG aims to give employees the opportunity to have their views heard. Representatives are elected for each business area, allowing representatives the opportunity to work at both a local level as part of their Local Feedback Group and also at a Group level within the Group Employee Forum. This allows better collaboration between all C&G business areas. The role of the LFG is to be a trusted group in the organisation which breaks down barriers and gives people a voice, it fosters regular open dialogue.

Pricing

• Price: £3,075 to £19,575 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We can offer access to a demo site for your trial.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@kineo.com. Tell them what format you need. It will help if you say what assistive technology you use.