LOGAN TOD & COMPANY LIMITED

Public Sector Data, Analytics, Consulting and Coaching

We are leading process mining and text analytics experts in the public sector providing end-to-end support to our clients to generate powerful patient and citizen insights. We coach our clients to use new technology and insights-enabled decision making to continuously improve services for patients and citizens and productivity for clients.

Features

• Elective recovery & Elective productivity pilot projects
• Digital coaching and culture change through continuous improvement
• Digital data analytics and performance improvement
• Process mining analytics & data models for NHS
• Process mining population health and rare disease journeys
• Process mining adoption in health and care
• Measurement of vulnerable citizens and customers
• Operational data (demand and capacity) visualisation and forecasting
• Citizens and patients experience feedback, text and behavioural analytics

Benefits

• Real-time demand and capacity co-ordination
• Real-time, evidenced based decision making using predictive models
• Reducing delays with real-time patient flow insights and tasks automation
• Empowering digitally ready workforce to deliver modern best practice
• Sustainable cost reduction and performance improvement
• Release time to existing workforce to provide better care
• Improvement quality of care and service to patients and citizens
• Deeper understanding of citizens/patients experience
• Delivering internal analytical and process mining capabilities

£550 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nigel.cullumbine@logantod.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827576631170098

Contact

Nigel Cullumbine
07879023235
nigel.cullumbine@logantod.net

Planning

• Planning service: Yes
• How the planning service works: We always provide coaching to our clients for them to build their own capabilities as a default. Our 'See One, Do One, Teach One' approach requires the client to invest in their workforce to become digitally ready and capable of conducting the same exercise in the future with minimal external support. We will help our clients to learn to do the following:; ; 1. Define challenge and assess existing capacity and capabilities to resolve the challenge; ; 2. Optimise existing capacity and capabilities (People, Process, Technology and Policy); ; 3. Embed agile approach to design and deliver proof of concepts to develop Minimal Viable Product (MVP); ; 4. Conduct market testing and supplier engagement; ; 5. Conduct MVP pilots to develop cloud software requirements
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Command Centre systems
  • Data platform, data ETL tools
  • Analytics, forecasting and modelling solutions
  • Health and social care operations solutions
  • Microsoft Azure, Amazon web services and Google Cloud
  • Robotic Process Automation
  • Process mining softwares

Training

• Training service provided: Yes
• How the training service works: We provide specific coaching and training:; 1. Becoming digitally ready - we provide specific coaching on embedding continuous improvement for the workforce to adopt and adapt technology; 2. Customer success coaching - we provide software specific coaching to optimise functions and utilisation based on client needs. We do not believe in one size fits all and hence we regularly help client workforce learn how to adapt any software to make it work for them.; 3. Digital maturity - to ensure our clients are successful in adopting cloud solutions, we teach them about digital maturity so they can design appropriate digital strategies, roadmap and adopt the most effective cloud solutions.; 4. Digital productivity - using digital playbook to share methods, tools and best practices. We help our clients get access to similar digital projects and ensure they are able to optimise their own digital solutions and learn from known failures.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Public Sector Expertise and NHS Values: At Logan Tod & Co., our consultants are seasoned in both broad public sector dynamics and specific NHS operational requirements. They excel at integrating seamlessly with client teams, promoting a cooperative, team-based culture that respects and enhances the unique values and needs of public sector organisations. Technology and Innovation: Our role extends beyond conventional consultancy; we actively enhance operational efficiency across public services by aiding organisations in adopting and adapting advanced cloud software practices. This includes developing tailored functionalities with cloud software and infrastructure providers that significantly improve service delivery. Data-Driven Decision Making: In collaboration with all relevant stakeholders, we refine and advance service functionalities to support robust data analysis. This approach not only aligns with but actively bolsters our clients’ strategic goals, enabling them to make well-informed decisions that are crucial for their operational success. Continuous Improvement and Sustainability: Founded on the principles of continuous improvement and effective knowledge transfer, our strategies are designed to ensure that the solutions we implement are sustainable and yield long-term benefits. We aim to create lasting impacts by optimising every aspect of the service ecosystem, ensuring peak performance and ongoing benefits for all public sector clients.

Service scope

• Service constraints: We find that optimal collaboration with our buyers typically requires access to high-quality broadband.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays 9am-5pm - within 3 hours; Weekends - within 6 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We deliver bespoke levels of support to our clients and do not have a tiered approach or price scale.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: NHS DSP Toolkit

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; We are aspirating to become a signatory to the Climate Pledge. As a micro business we have a long way to go but we will be working to the Net Zero by 2040 pledge and doing our part in meeting the goals of the Paris Agreement. We do this by: 1. Eliminating the use of paper and printing services for client business. 2. Eliminating non-essential travel. Where travelling is essential, we will be aiming to use public transport, electric vehicles, travel by foot or cycling. We do not expect to travel by plane for work, should that situation change, we will adopt a carbon offset scheme. 3. (If we grow beyond 20 employees before 2040) Measuring our carbon footprint and improving our working practices to ensure that as a business, we are on track to meet the goals of the Paris Agreement.

  Covid-19 recovery

  Covid-19 recovery ; We are actively supporting the NHS, care sector and local communities to recover from Covid. We do this by: 1. Providing free patient and citizen insights to organisations to improve the experience of their service users 2. Offering work experiences via local community interest groups and charities to under-privileged young people adversely affected by job losses within their local communities during Covid 3. Educating and coaching NHS and care sector via the FutureNHS AnalystX to use new patient flow insights for planning Covid recovery

  Tackling economic inequality

  Tackling economic inequality ; We made a conscious decision to become a not-for-profit specifically to tackle economic inequality. We do this by: 1. Eliminating shareholders to prevent wealth or income transfer to non-employees of the business 2. Paying people who work for us above national living wage and industry market rates, where market rates for specific roles are comparable and available. 3. Offering work experiences to under-privileged young people through local community interest groups and charities.

  Equal opportunity

  Equal opportunity ; We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

  Wellbeing

  Wellbeing ; We aim to provide a supportive, collaborative and compassionate working environment for our staff, contractors and directors. We do this by: 1. Providing flexible working to fit work around our teams' personal lives 2. Enabling our teams to decide on the best environment for them to work from, with no expectations to travel for work 3. Providing a comprehensive suite of professional technology and tools to empower our teams to work collaboratively 4. Empowering each member of the team to take time off for their mental health and wellbeing 5. Creating a workplace that respects work-life balance by ensuring everyone we work with adheres to the flexible working conditions of individuals in our teams and client teams

Pricing

• Price: £550 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nigel.cullumbine@logantod.net. Tell them what format you need. It will help if you say what assistive technology you use.