LoopUp Ltd

Hybrid auditorium and event technology

We provide a large-scale video wall and hologram uniting participants for exceptionally immersive, collaborative, and engaging hybrid collaboration, training, and events.

Install our technology in your auditorium and have participants connecting from all over the world.

Features

• Immersive experience with ultra low latency collaboration
• UHD Video wall
• Audience engagement tools, surveys, polls, raise hand
• Flexible layout, any content on any screen
• Integrated hologram technology, bringing remote presenters centre-stage
• Integrated virtual stage technology
• Session analytics
• Collaborative integrated canvas for files and 3rd party applications
• Simultaneous translation
• Persistent multimedia content

Benefits

• Low latency and high quality video collaboration
• Audience parity. Natural conversation for physical and remote participants
• Facilitating interactions and capturing reactions
• Tracking interactions for valuable insights.
• Ideal for the new hybrid workspace with many use cases
• Ideal for the hybrid classroom and/or corporate training
• Boost engagement and participation
• Make memorable events
• No downloads needed, only an updated browser

£20,000 to £100,000 an instance a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@loopup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

827624987271463

Contact

Andrew Birch
020 3107 0206
rfp@loopup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: - Adequate space is necessary; - Room hardware fit-out is necessary.; - Auditorium must include proper connectivity, power, and hardware cooling.
• System requirements:
  • Adequate connectivity and bandwidth for the selected number of participants
  • Adequate auditorium space, including height ceiling
  • Adequate hardware cooling and ventilation
  • Opening a list of domains and ports in the firewall

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Less than 2h
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: A bot is available to filter topics and provide easy FAQ
• Onsite support: Yes, at extra cost
• Support levels: These are the areas covered by support:; Installation problems; Issues encountered while using the product.; Configuration errors; Product troubleshooting and diagnosis; ; Support Team Official Working Hours; EMEA Monday - Friday 09:00 - 17:00 CET; NAR Monday - Friday 10:00 - 18:00 Eastern Time ; ; Web site-based self-help support for mashme.io is available to customers on a 24x7 basis at URL ; ➤ https://mashmeio.freshdesk.com/en/support/home; ; Website support includes:; FAQs and trouble isolation procedures related to mashme.io; User Guide information; Partners and customers can access information by navigating the different sections of the portal or searching for a specific keyword.; ; Chat; Immediate access to our online chat is available from various pages on our site. Specifically on mashme.io login page, mashme.io test page, on an error page whilst trying to access a session, and within a session interface itself.; ; The chat messenger is integrated with FAQ support. Customers can search the FAQ articles and help them self-service. This will also help you speed up your resolution.; Chat can also be used to clarify aspects of the software or for guidance when using the platform for different profiles.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite and online training on project delivery.; ; We also have a complete set of documentation that can be found on our self-help website.; ; Web site-based self-help support for mashme.io is available to customers on a 24x7 basis at URL https://mashmeio.freshdesk.com/en/support/home; ; Website support includes:; ; FAQs and trouble isolation procedures related to mashme.io; User Guide information; ; Partners and customers can access information by navigating the different sections of the portal or searching for a specific keyword.; ; The support team creates articles covering hardware and software troubleshooting as well as solutions for those problems that have been reported.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: By a service request to support and a download of the information in open well known formats.
• End-of-contract process: Services are deactivated and all information is erased

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differences other than having to switch between different sections in mobile to access different parts of the content
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Webclients are provided for participants, remote participants, speakers, remote speakers, translators and assistants that wish to participate in the session
• Accessibility standards: None or don’t know
• Description of accessibility: Screen reader compatible
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Subdomain with the name of the customer; number of the screens in the videowall; sitemaps (videowall arrangements for different use cases); branding and theme

Scaling

• Independence of resources: Our platform has the ability to autoscale based on demand. ; Dedicated infrastructure services can be provided upon request.

Analytics

• Service usage metrics: Yes
• Metrics types: Provides a comprehensive dashboard to monitor usage, session analysis, and student engagement
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be downloaded in its original format when it is user-generated content.; ; All analytics can be exported as CSV.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Original format that the user uploaded it with
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Microsoft office, pdf, mp4, vp8, mpeg, mp3, png, jpeg, gif

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Software base firewall; DDoS protection and mitigation
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: All detail is here: https://mashme.io/docs/guides/en/software-sla/; ; 96% uptime committed by contract. Economical penalties for any uptime below 96%.; ; Expected 99.9% availability or higher.; ; Uptime in 2021: 99.99%
• Approach to resilience: Available on request as part of our ISO 27001 and 9001 certification
• Outage reporting: - Through a public dashboard ; - Through email alerts if the customer register for them

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: User and password or integration with the organization SSO systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau veritas
• ISO/IEC 27001 accreditation date: April 13th 2018, renewed annually ever since
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Documentation available upon request, annually audited and certified by ISO27001 external agency.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 6 week code release process.; 2 week customer notification; All changes are assessed and tested
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available upon request. Vulnerability management processes are audited twice a year by an external agent based on our ISO 27001 and 9001 compliance.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: LoopUp applies risk assessment criteria to vulnerabilities relevant to information security in accordance with ISO27001. Certified policy documents are available on request. Security patches to known threats are deployed within hours or days depending on the risk. Our information security management team (ISMT) reports and responds to incidents immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All Personnel have received training in Information Security and that, in the first instance, all known or suspected Events and Incidents, including suspected Information Security weaknesses, are promptly reported to their line managers and to the ISMT.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Our services allow our customers to considerably reduce their CO2 budget.
• Covid-19 recovery:

  Covid-19 recovery

  Hybrid events have helped and continue to help to avoid the spread of the pandemic
• Tackling economic inequality:

  Tackling economic inequality

  Our technology allows for global more egalitarian cohorts of attendants to events and education from all over the world
• Equal opportunity:

  Equal opportunity

  Our technology allows for global more egalitarian cohorts of attendants to events and education from all over the world
• Wellbeing:

  Wellbeing

  Our technology allows for non-existing commutes and better work/life balance

Pricing

• Price: £20,000 to £100,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rfp@loopup.com. Tell them what format you need. It will help if you say what assistive technology you use.