ADDOOCO IT LIMITED

Cloud Migration Planning

Addooco are experienced at migrating businesses and organisations to the cloud. We have been a cloud hosting provider since 2014.

Features

• Bespoke system design and development
• Scalability to meet growing needs
• Improving security posture
• Full end to end solution

Benefits

• Reduce capital expenditure
• In house owned and managed infrastructure
• Virtual machine recipes (templates)

£850 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pw@addooco.it. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

827726960739336

Contact

Paul Walters
01246 887887
pw@addooco.it

Planning

• Planning service: Yes
• How the planning service works: We listen to buyers needs and design a solution around them. Every cloud instance is bespoke to buyers requirements. Consultancy sessions will be required to discuss a buyers processes and procedures to ensure a sound technical understanding of their needs.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: It is integral to the service offering
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Support all cloud infrastructure services with our dedicated helpdesk team.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday - Friday 8am-6pm - Support tickets responded in line with SLA definitions Evening & weekend emergency out of hours support available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Each customer has a dedicated account manager, however, all staff are capable of supporting each customer. Our support levels are flexible to meet the needs of the client. Standard support hours are 8am-6pm Monday - Friday. We have three tiers of support; Platinum, Gold & Silver, that have different SLA target times.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 26/9/2022
• What the ISO/IEC 27001 doesn’t cover: Scope covers the business as a whole
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality

  Fighting climate change

  We are PAS2060 carbon neutral certified, demonstrating our commitment to fighting climate change

  Tackling economic inequality

  We hire apprentices in one of the most deprived areas of the country and offer training to progress into FTE

Pricing

• Price: £850 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pw@addooco.it. Tell them what format you need. It will help if you say what assistive technology you use.