1ST PLANNER LTD

Optimise User Support

We provide off-site and on-site cloud consultancy to support the rollout of Optimise where clients lack internal capacity. Services include training users, delivering sufficiency assessments on the buyer’s behalf, validation and reporting, and knowledge transfer, delivered by our consultants or approved delivery partners under our governance.

Features

• Buyer-selected rollout support where internal delivery capacity is constrained
• Delivery of assessments on the buyer’s behalf using agreed methodologies
• Data preparation, validation and structuring for cloud-based assessment workflows
• Mobilisation and coordination of delivery resources, including third-party partners
• Project management, governance and quality assurance throughout delivery
• Training/enablement to support transition to client or third-party delivery
• Validation, review and reporting of assessment outputs for decision-making
• Flexible delivery models supporting partial or full outsourcing of activities
• Knowledge transfer and handover to avoid ongoing supplier dependency

Benefits

• Reduces internal resource pressure during rollout and assessment delivery
• Accelerates completion of assessments where in-house capacity is limited
• Improves data quality and consistency across multi-site estates
• Reduces delivery risk through structured governance and quality assurance
• Enables faster adoption without long-term operational dependency
• Provides flexible delivery options aligned to buyer capacity and priorities
• Improves confidence in outputs through independent validation and review
• Supports smoother transition to internal or third-party delivery models
• Reduces mobilisation time through proven rollout methodologies

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.tozer@1stplanner.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

827774952774750

Contact

Rob Tozer
07428 158438
rob.tozer@1stplanner.com

About your service

• Service categories:

  Cloud Support Services

  Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Mobilisation coordination

Service scope

• Service constraints: Delivery scope, duration and delivery model are agreed with the buyer at the outset and may vary based on internal capacity, data availability and stakeholder access. ; ; Services are typically delivered off-site, with on-site support available where required and agreed. ; ; Delivery may be provided by 1st Planner consultants or third-party delivery partners operating under our governance. ; ; The service is project-based and time-limited; it does not include ongoing operational support, service desk provision or mandatory use of consultancy services following completion.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: Support is provided on a project-based, buyer-selected basis, rather than fixed or ongoing support tiers. Buyers may choose the level of support required depending on internal capacity and delivery preference. This may include advisory input and training, partial delivery support alongside internal teams, or full delivery of assessment activities on the buyer’s behalf for defined periods.; ; All support is scoped and agreed in advance, with delivery aligned to the buyer’s objectives, timetable and resource availability. Pricing is based on the level of effort required, typically using day rates or capped project fees, providing transparency and flexibility. There are no mandatory minimum commitments or recurring support charges.; ; The service does not include service desk provision, incident management, or ongoing operational support. Communication and issue management are handled within the agreed project governance structure.; ; Delivery is undertaken by named consultants or approved delivery partners operating under 1st Planner’s governance and quality assurance arrangements. A dedicated technical account manager or cloud support engineer is not provided outside the agreed project delivery team, ensuring the service remains time-limited and avoids long-term dependency.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£550.00	£550.00

Programme delivery manager

Role level	UK Rate	Offshore Rate
Programme delivery manager	£660.00	£660.00

Service owner

Role level	UK Rate	Offshore Rate
Service owner	£770.00	£770.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.tozer@1stplanner.com. Tell them what format you need. It will help if you say what assistive technology you use.