Demarq
Demarq XOps
Demarq XOps provides DevOps, DataOps, PlatformOps and Consulting capabilities to assist you in achieving your data and analytics goals. Partnering with you, we design, deploy and manage data and analytics platforms and solutions leveraging open source tech and industry-leading software including AWS, Microsoft Azure, IBM and SAS.
Features
- Architecture, Design, Configuration and Migration Services
- SAS 9.4 and SAS Viya migration and optimisation
- Deep level data management and GDPR expertise
- Azure and AWS Architecture Design, Migration and Management
- Platform Observability, alerting and monitoring
- Cloud Migration and modernisation
- Performance tuning and system optimisation
- Proven and trusted Cloud Migration Strategies and Techniques
- Continuous integration and continuous delivery/deployment
Benefits
- Governance Structures - Operations Guide and Operating Model
- Structured On Boarding Process
- Bespoke Service Level Agreements
- Dedicated in-house Technical Support, Project and Product Management
- Support Process Flow
- De-risked Cloud Migration of existing SAS solutions
- Modernised, scalable analytics and data solutions
- Highly collaborative/practitioner led, bespoke and customised application development
Pricing
£175 to £300 an instance an hour
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david.francis@demarq.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 2 8 0 0 2 7 2 0 5 4 4 6 5 3
Contact
Demarq
David Francis
Telephone: +447769887335
Email: david.francis@demarq.com
Planning
- Planning service
- Yes
- How the planning service works
- Prior to onboarding new customers, pre-requisites will be completed. These will allow service configuration and service levels to be agreed and combined into an Operations Manual. The Operations Manual details the on-boarding process, training options, support contact details and security configuration. "How to" details are included in the Operations Guide, a bespoke customer specific guide on performing everyday functions.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our consultants provide high quality one to one mentoring on all aspects of migration to and support of cloud distributed software applications.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Once engaged, customers will be allocated a technical lead. The technical lead becomes integral to the migration, managing all aspects of the migration including: planning, task disposition, configuration, deployment, migration, training and BAU support.
Demarq prides itself on delivering top class services prior to, during and post migration. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Hosting:
AWS
Microsoft Azure
ANS
Software:
SAS 9.4
SAS Viya 4
Jupyter Hub
Python
TimeXtender
Demarq: Oscar
Service scope
- Service constraints
- No service constraints exist. Access to Demarq Technical Support does not depend on service level agreement. Support services can be delivered either onsite or remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA's and response times are detailed in our SLA documentation and customer contract. SLA's are tailored to meet the customers needs and demands.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 A
- Web chat accessibility testing
- No testing carried out
- Support levels
- There 4 different levels of support. These levels aim to provide our customers with the ability to right size their support contract to suit their business requirements. Basic, Intermediate, Enhanced and Bespoke.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- SAS, AWS, Microsoft Azure, TimeXtender, Cloudera
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 25/08/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Fighting climate change
We’re proud to be an active member of the Confederation of British Industry (CBI) and have fully bought into their ‘Seize the Moment’ initiative, launched in May 2021 line with government economic policy.
We have signed up to the Net Zero initiative and are focusing on a ‘cloud first’ principle, encouraging our customers to reduce their carbon footprint too.
We pride ourselves on our ability to de-clutter the technology landscape for our customers, simplifying delivery and reducing complexity.
We strive to contribute towards:
A decarbonised economy, winning the global race to net-zero
An innovation economy, with breakthrough ideas and technologies that can be adopted by all
A globalised economy, helping to make the UK a trading powerhouse
A regionally thriving economy, ensuring every region and nation has distinctive, global strengths
An inclusive economy, where work enables all talent to progress
A healthier nation, with health the foundation of wellbeing and economic growth.
Demarq encourages its employees to work from home where appropriate and to conduct customer business remotely where possible to minimise travel and reduce our carbon footprint. Demarq actively seek to work with partners who 100% carbon neutral or working towards carbon neutrality.Covid-19 recovery
As members of the CBI Small, Medium Enterprise (SME) Forum, we champion larger organisations and SME's working together. We see real value in the agility of SME’s and their ability to respond, bringing innovation and flexibility to an ever-changing environment.
We pride ourselves on our ability to de-clutter the technology landscape for our customers, simplifying delivery and reducing complexity.
We strive to contribute towards:
A decarbonised economy, winning the global race to net-zero
An innovation economy, with breakthrough ideas and technologies that can be adopted by all
A globalised economy, helping to make the UK a trading powerhouse
A regionally thriving economy, ensuring every region and nation has distinctive, global strengths
An inclusive economy, where work enables all talent to progress
A healthier nation, with health the foundation of wellbeing and economic growth.Tackling economic inequality
Tackling economic inequality
We’re proud to be an active member of the Confederation of British Industry (CBI) and have fully bought into their ‘Seize the Moment’ initiative, launched in May 2021 line with government economic policy.
As an SME we are reviewing how we can develop and maintain a sustainable and effective Social Value Model that will help us tackle economic inequality.
Our membership and active involvement in the CBI helps us to work towards:
An innovation economy, with breakthrough ideas and technologies that can be adopted by all.
A globalised economy, helping to make the UK a trading powerhouse A regionally thriving economy, ensuring every region and nation has distinctive, global strengths.
An inclusive economy, where work enables all talent to progress A healthier nation, with health the foundation of wellbeing and economic growth.
We actively seek to create employment opportunities by expanding our business and helping our partners identify areas for growth.Equal opportunity
Demarq understand and appreciate that individuals with different cultures, perspectives and experiences create a diverse and rich culture in which everyone can thrive.
We aim to recruit, develop and retain the most talented people, regardless of their background and seek to make best use of their talents.
We have developed and continue to develop a working culture and environment where all employees are treated as individuals, with respect, fairly and in a consistent manner.Wellbeing
We understand that employee wellbeing is good for our people and the organisation and is therefore a priority to us.
Promoting wellbeing helps prevent stress and creates a positive working environment where our people can thrive.
We know that good health and wellbeing play a vital part in employee engagement and organisational performance and so we work closely with our employees to try and understand their requirements and needs..
We have a number of initiatives and approaches including Vitality Healthcare and associated benefits/rewards, cycle to work scheme, work from home initiatives and others that are focused on ensuring our people are looked after and are comfortable, happy and healthy.
Pricing
- Price
- £175 to £300 an instance an hour
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at david.francis@demarq.com.
Tell them what format you need. It will help if you say what assistive technology you use.