SNOWDEN CONSULTING LIMITED

Microsoft Dynamics 365 License Service

SNCL deliver scalable, flexible licensing and IT support services leveraging Microsoft technologies, with a focus on Microsoft Dynamics 365 Business Applications. With per-user pricing, expert technicians and a remote service capability, we can accelerate digital transformation, improve efficiency, and ensure secure, scalable solutions for public sector, health and not-for-profit organisations.

Features

• Microsoft Dynamics 365 CRM and ERP business application licensing solutions
• Finance, Operations, Customer Engagement, Sales, Marketing, Project Operations, Business Central
• Access Dynamics 365 from anywhere through BYOD
• Microsoft Dynamics 365 licensing, deployment, optimisation, consultancy and support services
• Integration with native Microsoft applications and related ERP/ CRM software
• Evergreen software solution with automatic updates and security feature enhancement
• 24/7/365 99.9%+ service level availability
• Monthly, annual or longer Microsoft Dynamics 365 subscriptions
• Optimised business operations through Microsoft Dynamics 365 licenced software

Benefits

• Monthly dynamics licensing subscription provides flexibility over usage and cost
• Reduce time to value with best practice processes
• Seamless integration to Microsoft 365 and Azure applications
• Maintain peace of mind with 24/7/365 support models.
• Microsoft Dynamics 365 Business Applications accredited partner
• Dynamics data insights provides the information to make informed decisions
• Create a single 360-degree contact view with unified data
• Gather insights, use analytics, and monitor Key Performance Indicators (KPIs)
• Utilise SNCL’s Microsoft Dynamics 365 Business Applications expertise

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.snowden@sncl.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

828686391294589

Contact

Steve Snowden
07966933332
steve.snowden@sncl.tech

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Procurement
  • Order management and orchestration
  • Enterprise performance management
  • Project and portfolio management
  • Asset life-cycle management

  Financial

  • Financial and Accounting Applications
  • Accounts Payable Applications
  • Accounts Receivable Applications
  • Treasury and Risk Management Applications
  • Travel and Expense Management Applications
  • Corporate Tax Management Applications

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Subject to licensing terms & conditions (as per Master Services Agreement)
• System requirements:
  • Microsoft Dynamics 365: Fully hosted, managed SaaS
  • Mobile Availability: Native apps for Android and iOS devices provided
  • Accessibility: Use on any web-enabled device with internet browsers
  • Cost-effective: Eliminates additional IT infrastructure for Onboarding system support
  • Cloud-hosted: No on-premises infrastructure needed

User support

• Email or online ticketing support: Yes
• Support response times: SNCL’s Microsoft certified, UK-based IT helpdesk provides unlimited customer support 9:00-17:00, Monday to Friday via phone, email, website. We provide 24/7/365 out-of-hours emergency support as required. We resolve the majority of queries at first line within our IT service desk team, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. P1 (business critical) incidents are picked up within an hour. P2 (medium severity) within 4 hours and other priority response times are agreed with clients. Incidents can be logged 24/7/365.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SNCL’s Microsoft certified, UK-based IT helpdesk provides unlimited customer support 9:00-17:00, Monday to Friday via phone, email, website. We provide 24/7/365 out-of-hours emergency support as required. We resolve the majority of queries at first line within our IT service desk team, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. P1 (business critical) incidents are picked up within an hour. P2 (medium severity) within 4 hours and other priority response times are agreed with clients. Incidents can be logged 24/7/365.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A key part of any part of any successful partnership is a strong foundation to build on. SNCL’s initiation phase includes key activities such as the confirmation of scope, solution(s) and other activities. If required, SNCL will provide training to familiarise users with the system.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Your data will typically be held in an SQL database that can be accessed by various tools from simple Excel (either using an ODATA connection, or inbuilt Export to Excel functionality), to reporting packages such as Microsoft Power BI and/ or via one of the inbuilt Data Export tools, such as the Dynamics 365's Data Management Framework or Dataverse. Please note that your data will be kept by Microsoft until 3 months after your last user licence has been cancelled, to allow you sufficient time to decide what is needed and how the necessary data will be transferred.
• End-of-contract process: SNCL will agree end of contract scenarios in advance with the Buyer and either tailored to client requirements or provide a standard, predefined solution, based on ITIL v3 processes and guidelines. Additional costs are determined on a case by case basis, dependent on size and complexities of activities.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Microsoft offers distinct experiences on mobile and desktop devices for Microsoft 365. On desktop, users access the full suite of features, while the mobile app provides a streamlined interface for essential tasks and allows for offline working when there isn't network connectivity
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Microsoft Dynamics 365 services can be managed via the power platform admin centre: https://admin.powerplatform.microsoft.com/
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: As per Microsoft's testing
• API: Yes
• What users can and can't do using the API: The API for Dynamics 365 is comprehensive, however, all API services are typically agreed separately with customers in line with their requirements. Dynamics 365 unifies the capabilities of CRM business software and ERP systems by providing intelligent applications that seamlessly work together in the cloud. Please see this link for more information regarding Dynamics 365 REST API's:: https://docs.microsoft.com/en-us/rest/dynamics365/
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Microsoft cloud services are engineered to ensure that no customer is affected by the demand others place on the platform. This is achieved through strict multi‑tenant isolation, advanced load balancing, and automatic scaling that absorbs spikes in usage. Microsoft’s global infrastructure provides redundancy across regions and availability zones, ensuring workloads remain stable even under pressure. Continuous monitoring and automated recovery systems detect and mitigate issues before users feel any impact. Backed by formal Service Level Agreements, Microsoft guarantees high availability and consistent performance, ensuring every organisation receives a reliable, resilient, and predictable cloud experience

Analytics

• Service usage metrics: Yes
• Metrics types: Microsoft provide a comprehensive analytics service that helps organisations unlock the full value of Microsoft Dynamics 365. Using advanced admin‑portal metrics, you obtain clear insights into user experience, feature adoption, service health, and security posture. This service ensures your Microsoft Dynamics 365 environment is efficient, resilient, and aligned to your strategic goals
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: When the contract ends, your access to services passes multiple stages before the subscription is fully turned off, or deleted: 1. Expired Stage (30 days): Users have normal access to applications and files. 2. Disabled Stage (90 days): Data is accessible to admins only. Users can’t access applications. Administrators can access the admin centre to buy and manage other subscriptions. 3. Deleted Stage: After the 90-day retention period ends, Microsoft disables the account and deletes the customer data. During the term of an active subscription, a subscriber can access, extract, or delete customer data stored in Dynamics apps.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Microsoft Excel formats
  • Azure Data Lake export (Parquet)
  • API-based extraction (ODATA/ WebAPI)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • ZIP bundled import formats
  • XML for legacy imports
  • API-based imports (JSON)
  • Microsoft Excel formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft Cloud Platforms are available 24x7x365 and maintain 99.9% availability.
• Approach to resilience: Data are stored and managed in Microsoft owned facilities. The Microsoft datacentres adhere to the Microsoft Business Continuity and Disaster Recovery (BCDR) standard. Detailed information is available upon request.
• Outage reporting: All outage alerts are reported via email. The status of the Microsoft service can be monitored at https://portal.office.com/servicestatus

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces is confined solely to trusted IP addresses and clearly defined Role Based Access Controls restrict access to individuals who specifically need access to functionality or data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001 accredited information security management system
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Any configuration changes within the Microsoft cloud platform are documented within the Ticketing system and communicated to relevant stakeholders for approval prior to any scheduled changes. All changes are documented.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed via continuous internal, external, application, network and agent-based vulnerability scanning, supplemented via regular penetration testing. Identified vulnerabilities are prioritised based on factors such as severity, potential impact and likelihood of exploitation. Remediation, including the application of security patches, is performed in a timely manner after evaluation and testing, typically shortly (< 24 hours) after vendor patch release. Threat data is procured from a number of third-party sources and integrated into our vulnerability management process.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: SNCL utilises a broad approach to identify potential compromises using a combination of automated monitoring tools and manual security assessments. When a potential compromise is detected, our incident response team, consisting of experienced security analysts, investigates further. Depending on the nature of the compromise, response actions may include isolating affected systems, disabling compromised accounts, and implementing further containment measures. Critical and high priority incidents are actioned immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: SNCL’s Microsoft certified, UK-based IT helpdesk provides unlimited customer support 9:00-17:00, Monday to Friday via phone, email, website. We provide 24/7/365 out-of-hours emergency support as required. We resolve the majority of queries at first line within our IT service desk team, ensuring a fast, efficient response. For more complex issues, we can quickly arrange for onsite IT support from one of our experienced, friendly IT technicians. P1 (business critical) incidents are picked up within an hour. P2 (medium severity) within 4 hours and other priority response times are agreed with clients. Incidents can be logged 24/7/365.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Microsoft provides 30‑day trials for multiple Dynamics 365 applications, including:; - Sales; - Customer Service; - Field Service; - Business Central; - Customer Insights; - Finance; - Supply Chain; - Project Operations; ; This is obtained via Microsoft’s trial portal, which lets you “Try a range of intelligent business applications
• Link to free trial: Trials.dynamics.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: Friday 23 January 2026
• What the ISO/IEC 27001 doesn’t cover: Scope was full organisation
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 32991366-f24d-4605-a802-b7ee41409356
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.snowden@sncl.tech. Tell them what format you need. It will help if you say what assistive technology you use.