QUICKSILVA LIMITED

Scribe ePCR App & Management Solution

Scribe ePCR is a secure, cloud-based electronic patient care record App and management system for NHS ambulance and urgent care services. It includes mobile clinical data capture that creates and manages patient care documents, ensuring reliable documentation, compliance, and seamless interoperability with CAD, EPR/EHR, JRCALC, Spine, and referral pathways.

Features

• Real-time creation and management of electronic patient care records.
• Mobile Android and iOS app for frontline clinical documentation use.
• Secure offline core data capture functionality including handovers.
• Configurable workflows quickly adapt to local and national requirements.
• Role-based access control enabling secure viewing, editing, and auditing records.
• Portals provide near real-time access for hospitals, auditors, training teams.
• Integration with NHS Spine, Summary Care Record, CPIS, CAD systems.
• Crews use the app for two-way messaging with portal users
• Workflows support downstream processing with internal and external systems.
• Medical device connectivity automatically captures ECG, vitals, monitor readings.

Benefits

• Faster and more accurate patient documentation supporting confident clinical decisions.
• Improved handovers ensuring continuity of care and patient safety.
• Higher data quality with consistent, standardised workflows across services.
• Near real-time access to records for clinicians, auditors, and management.
• Secure record access with role-based permissions reducing compliance risk.
• Seamless interoperability with NHS Spine, Summary Care Record, CPIS, CAD.
• Near real-time portal availability lets hospitals view in-progress patient records
• Supports iOS and Android, enabling procurement separation and mixed estates.
• Medical device integration automatically captures vital signs improving efficiency.
• Downstream workflows enable integration with internal and external operational systems.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

829269743656408

Contact

Nathan Buckley
01249 751000
sales@qxlva.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Our ePCR is an information management system designed to document and manage patient care data. It does not perform diagnosis or clinical decision-making, and it is not classified as a medical device.
• System requirements:
  • Modern browser (Chrome, Edge, Safari, Firefox).
  • IOS and Android devices for mobile.
  • Trust SSO or identity provider for authentication where required
  • Secure network access for integrations where required

User support

• Email or online ticketing support: Yes
• Support response times: OP1: Within 30min; oP2: Within 1 hour; oP3: Within 4 hours; oP4 Within 1 business day; oP5 Within 5 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/a
• Onsite support: Yes, at extra cost
• Support levels: Doc-works offers Standard (included) and Premium support tiers. Standard provides 08:30–17:30 Monday–Friday support with incident response targets of P1 within 1 hour, P2 within 4 hours, P3 within 1 business day and P4 within 5 business days. Premium provides priority handling, a named Technical Account Manager, monthly service reviews and optional 24/7 cover. Premium support is typically £25,800 a month depending on deployment scale. Target availability is 99.5% excluding planned maintenance.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Implementation planning, configuration workshops, data migration, user training, test environment access and go-live support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: DOCX and video tutorials.
• End-of-contract data extraction: Via API, CSV/JSON export or full database export.
• End-of-contract process: Data is exported, access removed after confirmation, and data is securely erased following NCSC-aligned processes.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile application supports all frontline activities such as patient record entry, offline mode, media capture and CAD-driven workflows. Desktop access is designed for supervisory functions including review, reporting, dashboards and system administration, with the option to complete data entry on desktop where appropriate.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: A modern, responsive interface enabling structured assessments, dynamic forms, handover workflows, dashboards, and configuration tools.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing has been carried out using JAWS, NVDA, VoiceOver, TalkBack, Dragon and accessible device settings.
• API: Yes
• What users can and can't do using the API: Users can extract patient records, trigger workflows, retrieve audit data, integrate CAD/EPR systems, and push/pull referrals. They cannot alter core logic, bypass RBAC, or perform destructive changes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Through configurable forms, clinical pathways, local rules, dashboards, roles, branding, reporting and integration options.

Scaling

• Independence of resources: Doc-works guarantee users aren’t affected by others by isolating their resource usage with quotas/limits and using thin provisioning so capacity is only physically consumed as needed. Combined with autoscaling and throttling, this prevents any systems from overwhelming shared resources while still maximising efficiency.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include record volumes, completion rates, device usage, performance statistics, uptime, referrals, audit logs and operational dashboards.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Docworks Limited

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Access controls, segregation, audit logging and continuous monitoring.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Through the management portal, API, or scheduled secure exports.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Encrypted SQL backup
  • PDF reports
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON, XML and XLSX
  • Docx
  • Flat files
  • Emails
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Device-level encryption, secure certificate management, and access control monitoring.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Least-privilege access, logging, SIEM alerting and continuous monitoring.

Availability and resilience

• Guaranteed availability: 99.5% uptime
• Approach to resilience: Multi-AZ deployment, auto-scaling, replication, offline capabilities and continuous monitoring.
• Outage reporting: Status page updates, email notifications and API health endpoints.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Role-based controls, least privilege principles, audit trails and identity federation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001, ISO 14001, DSPT, Cyber Essentials Plus.
• Information security policies and processes: Access control, secure development, change management, incident management, vulnerability management, data protection.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Doc-works uses a controlled, ISO 27001-aligned configuration and change management process. All components—applications, workflows, schemas, integrations and mobile apps—are versioned and tracked throughout their lifecycle using Jira, Git and internal documentation repositories. Baselines are reviewed regularly through release planning, account reviews and annual audits.; ; Every change follows a formal workflow and includes a mandatory security impact assessment, covering data flow changes, RBAC, encryption, mobile offline storage, network security (VPN/APN/HSCN/PSN), and compliance with ISO 27001, DSPT and GDPR. High-risk changes receive additional review from the Security Officer.; ; Components are tracked from design to retirement, supported by controlled environments, full audit trails.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Doc-works operates a structured, ISO 27001–aligned vulnerability management process covering threat identification, assessment, prioritisation, remediation and continuous monitoring across all Scribe services. Potential threats are assessed through a combination of automated scanning, manual reviews, vendor security bulletins, NHS Digital Cyber Alerts, NCSC advisories, OWASP guidance, and intelligence shared by our datacentre partners. All identified vulnerabilities are evaluated for likelihood, impact on confidentiality/integrity/availability, and any clinical safety implications.; ; Critical vulnerabilities are patched as soon as vendor fixes become available—typically within 24–48 hours for high-severity items. Medium-severity vulnerabilities follow a scheduled patch cycle, all patches are tested in pre-production environments before deployment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Doc-works operates continuous protective monitoring across all Scribe platforms, combining automated alerting, log analysis and routine security reviews. System, application and access logs are monitored in real time to identify unusual activity such as failed login patterns, unexpected privilege escalation, anomalous network traffic or configuration changes. Potential compromises are detected through correlation rules, behavioural analytics, penetration-testing outcomes, NCSC/CESG guidance.; ; If a potential compromise is identified, it is immediately escalated to the Doc-works Information Security Officer. This includes isolating affected systems, preserving forensic evidence, analysing root cause, determining data-exposure risk and implementing containment actions. High-severity incidents receive an immediate response.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Doc-works operates an ISO 27001–aligned Incident Management Process covering detection, reporting, triage, response and post-incident review. Pre-defined workflows exist for common events such as service outages, failed integrations, performance degradation, suspected data breaches, malware alerts and access-related incidents.; ; Users can report incidents via the Support Portal, email, or by phone for urgent issues. All incidents are logged, assigned a priority based on impact and severity, and routed to the appropriate technical or security specialist. High-severity incidents follow an immediate escalation path to the Information Security Officer and relevant service leads.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: NHS Spine services via accredited integrations.

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A restricted, read-only or limited-scope environment to evaluate workflows.
• Link to free trial: Available on request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: Tuesday 17 June 2025
• What the ISO/IEC 27001 doesn’t cover: N/A. Our ISO/IEC 27001 ISMS applies to all operations performed by the organisation (as Data Controller and/or Data Processor), all information assets owned or controlled by the organisation, and all employees and third-party users as defined in the Statement of Applicability. We also hold Cyber Essentials Plus (CE+), providing independently tested assurance against the Cyber Essentials technical baseline controls.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Socotec
• ISO 9001 accreditation date: Thursday 13 July 2023
• What the ISO 9001 doesn’t cover: N/A. All. business activity is included.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 43fe0c3e-ec48-41c9-b8c8-dc23e0c7c96c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ec767584-d2a2-4464-8e4b-5c33a38eba51
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@qxlva.com. Tell them what format you need. It will help if you say what assistive technology you use.