Aphari Ltd
Aphari Cloud Services Mediation and Recovery
Aphari helps organisations transform their digital/technology operating model, adopt cloud services, establish system and service integration capabilities, and manage multi-supplier delivery. Our mediation and recovery service provides commercial, technical and delivery expertise to help customers resolve potential conflicts and/or poor delivery performance within their transformation/cloud adoption programmes.
Features
- Offers independent assessment and recommendations against specific points of dispute.
- Considers pertinent contractual, solution, delivery inputs from all parties.
- Reduces 'step-in' clause activation risk by offering alternate resolution approach.
- Provides guidance and recommendations to prevent future recurrence.
- Conducted by multi-disciplinary team, with extensive supply-side multi-sourced delivery experience.
- Holistic view across service, technical, financial, commercial and related functions.
- Big IT' experience yet independent of suppliers and large consultancies.
- Deep expertise across all commercial, technical, security, and service domains.
- Assessment approach based on pragmatic application of public-domain best practices.
- Our framework includes MOP, MSP/PRINCE, COBIT, TOGAF, ITIL, CCS guidance.
Benefits
- Expedites resolution of conflict, mitigating delivery risks and delays.
- Helps customer and suppliers reach acceptable positions and unblock delays.
- Avoids invocation of other contractual rights and remedies.
- Provides resolution of key issues based on 'real world' experience.
- Highlights cross-functional inter relationships and lays foundations for structured collaboration.
- Helps organisations transform their digital/technology operating model and supply chain.
- Our methods and techniques proven in complex multi-supplier environments.
- Recommendations for ensuring delivery and reducing risk of future dispute.
- Our experienced team speaks to stakeholders in their own language.
- Aphari provide techniques and functional knowledge to enhance customer's capabilities.
Pricing
£350 to £1,650 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@aphari.com.
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Framework
G-Cloud 14
Service ID
8 2 9 3 3 6 1 5 8 5 1 7 4 5 2
Contact
Aphari Ltd
Andrea Williams
Telephone: 07734 723044
Email: enquiries@aphari.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Our Cloud Services Mediation and Recovery Service can be used to provides commercial, technical and delivery expertise to help customers resolve potential conflict or poor performance within their supply chain.
With the complexities of service disaggregation and cloud migration, there will sometimes be points of dispute between client and suppliers and; between the suppliers themselves. Such matters are divisive and can quickly erode strong working relationships. Issues often arise from differing interpretations of the contractual obligations placed upon each party, the solution gaps that emerge as a result and the commercial implications of resolution.
Our objective is to help organisations resolve disputes quickly and cost-effectively. Our team brings a wealth of major programme delivery experience and we aim to provide high quality, independent advice and guidance. We conduct an independent assessment of the issues, considering relevant contextual documentation and supporting evidence from all parties. Our priority is to keep the programme moving forwards and as such our recommendations and corrective action plans will always be aligned with the objectives of the programme. Our service delivers an independent recommendation on how to rectify points of potential conflict. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We aim to respond to all queries regarding our services within 1 business day.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Our support and account management arrangements for all our services includes the following: establishment of clear and agreed reporting lines; pairing our engagement lead with the appropriate client stakeholder; formal and regular reporting of our services provided. All our services are subject to a standard set of internal and customer-facing quality checks. Our directors take an active role in assurance and delivery of our services which ensures that we understand how we are performing against your requirements; and provides an escalation route in case any issues are encountered with our service provision.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our services help clients to achieve their transformation/cloud migration programmes more quickly. By adopting cloud services, our clients will typically be enabling energy-hungry and under-utilised legacy systems to be decommissioned, and so reduce the need for associated on-premise cooling systems. The transition to cloud services typically moves computing workloads to more efficient, higher utilised systems, hosted in modern facilities with reduced cooling requirements. Delivery of cloud migration programmes therefore delivers significant overall reduction in energy consumption. Our services help clients to deliver these benefits more quickly and with more certainty.
In addition, subject to client preferences, the majority of our services can be delivered remotely, significantly reducing the need for our team to travel to our client's premises, and the associated carbon footprint.Covid-19 recovery
Our services help clients to achieve their transformation/cloud migration programmes more quickly. In adopting cloud services, and moving applications and data from on-premise legacy systems to cloud-hosted solutions, our clients will typically be enabling these to be 'accessed from anywhere on any device'. By helping our clients to deliver such changes in a more timely and reliable fashion, we are enabling them to better support a wider variety of working styles including flexible working and remote working. These in turn have been shown to provide significant benefits to staff who are responding to the impact of the Covid pandemic on themselves and their teams.
Our own team is fully enabled to work flexibly and remotely, and a number of our consultants work part-time. We have the ability to flex workloads between our consultants as needed to adapt to the different constraints that have arisen during the pandemic. This is coupled with a strong ethos of collaborative working, which helps us support each other and our clients. Through our first-hand experiences of flexible working, we are able to provide real-world advice and guidance to clients who are making changes to their ways of working.Tackling economic inequality
Our services support innovation and adoption of new technologies, improved productivity, and better supply-chain relationships. As an independent consultancy, we have no ties to particular vendors or service providers. This means we are able to assess new service providers, new services and new technologies objectively and provide candid advise on the benefits and risks of their adoption. Furthermore, in bringing our 'supply-side' delivery expertise to our clients, and helping them to more clearly define their programme objectives, requirements, 'to-be' architectures and delivery management processes, we typically help to establish improved communications and relationships throughout the supply-chain.Equal opportunity
Our services help clients to achieve their transformation/cloud migration programmes more quickly. As part of our ethos, we take special care to ensure that end-users are not unfairly disadvantaged by the changes in technology which we help to deliver. As part of this we can provide support and guidance to our clients on ways to manage the impact of the programme upon the workforce, and to take into consideration those with particular needs. This may often include assistance with meeting occupational health requirements, management of technical issues related to maintaining or adding support for specialist end-user IT equipment, assistance and advice regarding individual training/skills enhancement needs, and support for wide scale training needs analysis. In all such matters, our service are provided in full support of the client's diversity and equality policies.Wellbeing
Our services help clients to achieve their transformation/cloud migration programmes more quickly. However, we understand that technology change programmes have a human aspect. An ill-defined, over-ambitious, or poorly-executed change programme can cause significant wellbeing issues, often arising from conflict and stress - both within and between teams. We believe that clear definition of programme objectives, requirements, solutions and delivery plan, coupled with senior stakeholder support, effective governance, and open communications, all help to orientate the project teams and supply-chain towards common and achievable goals. In turn, this fosters collaborative and supportive working relationships; which help the project teams and end-user community through the change lifecycle.
Pricing
- Price
- £350 to £1,650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at enquiries@aphari.com.
Tell them what format you need. It will help if you say what assistive technology you use.