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Servent

Azure Zero Touch

Azure Zero Touch is a service that gives you proactive access to our deep Azure expertise, providing advice and guidance, plus support of your Azure environment. This includes 24x7 support, cloud monitoring and management of all Azure services as part of this service.

Features

  • 24x7 proactive monitoring of all in scope Azure services
  • Backups and recovery
  • Cost management and reporting
  • Security alerting and management
  • Governance management and reporting
  • VM configuration management
  • Introduction of new Azure services as agreed

Benefits

  • 24x7 support for your Azure services and workloads
  • Provides access to Azure expertise when required
  • Ensures cost optimisation is carried out as a focused exercise
  • Introduces best practice based on many years Azure experience
  • Reduce ongoing support costs for traditional monitoring tools
  • Allow you to focus on more strategic initiative and tasks

Pricing

£350.00 to £500.00 a virtual machine a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 2 9 5 1 6 0 7 2 2 0 9 2 0 4

Contact

Servent G-Cloud at Servent
Telephone: 0141 465 7075
Email: g-cloud@servent.co.uk

Planning

Planning service
Yes
How the planning service works
Azure Cloud Assessment from Servent was born because of our transformation experiences with our customers. Time and time again we consistently see that those first steps to Azure is a challenging task for many organisations. Azure Cloud Assessment ensures that all workloads and data are identified, and their dependencies mapped in the most efficient manner possible. This is crucial in laying the foundation to making informed plans regarding migration suitability and to optimally target appropriate cloud platform offerings.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Microsoft Azure

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Azure Foundation from Servent is a comprehensive set of security, governance and cost management solutions for Microsoft Azure. This offering, like all of our offerings, is under pinned by the Microsoft Cloud Adoption Framework for Azure. These solutions ensure that when you migrate workloads to Azure they will be appropriately secured, have robust governance and will be cost optimised.

Azure Pathway from Servent is a framework for migration to Azure. With Azure Pathway we accelerate your Azure migration with step-by-step guidance and technical resources that are customised for your workloads. We use a selection of tools and solutions to help meet your specific needs, regardless of where you are in your cloud migration journey.
Setup or migration service is for specific cloud services
Yes
List of supported services
Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Servent provides support for Microsoft Azure via phone, email, ticketing and web chat. Support for the Azure platform would be provided by Microsoft. See https://azure.microsoft.com/en-gb/support/plans/

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Support is available to our customers 24x7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
We use the Microsoft Teams platform for web chat testing which offers an array of features and options for users who require assistive technology.
Support levels
Servent provides support remotely normally, but for certain support requirements onsite assistance can be provided. Onsite support resource provided will meet requirements to resolve the support issue. Support costs are established by the amount of support time required and based upon our standard day rates. If out of hours support, 24x7 are required then this can be arranged at additional cost based on customer requirements. Additional Azure support is available via Microsoft.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
03/08/2023
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Microsoft Azure is committed to fighting climate change through various initiatives. One of the ways Azure fights climate change is by using renewable energy sources to power its data centers. Azure has set a goal to be powered by 100% renewable energy by 2025. Additionally, Azure is working to improve energy efficiency in its data centers, reducing the overall carbon footprint. Azure also offers its customers tools and resources to help them reduce their own carbon footprint, such as the Microsoft Sustainability Calculator, which helps customers understand and reduce their carbon emissions associated with their cloud workloads

Pricing

Price
£350.00 to £500.00 a virtual machine a month
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@servent.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.