Rutlen IT
Rutlen IT Contact Centre Integration and Support (Amazon Connect)
We provide end-to-end Amazon Connect support, including onboarding, integration, and ongoing assistance. Our service enables organizations to implement Connect into existing systems, configure contact flows, integrate with third-party applications, and ensure secure, scalable deployment. We also offer training, troubleshooting, and continuous support to optimize contact-center performance and enhance customer engagement.
Features
- Fully managed service from design through, build and deployment
- Seamless integration with existing systems and third-party platforms
- Intelligent call routing and automated workflow configuration
- Structured training for basic, super, and admin users
- Rapid resolution of complex technical and operational issues
- Continuous service desk support with escalation and incident management
- Real-time monitoring and tuning for contact center efficiency
- Secure configuration and compliance with best practice standards
- End-to-end coordination of onboarding, integration, and delivery
- Tailored configuration to match organisational needs and scale
Benefits
- Accelerates Amazon Connect implementation across teams
- Streamlines workflows and reduces manual overhead
- Enables faster, more personalised service interactions
- Reduces downtime through proactive troubleshooting
- Aligns system capacity with actual demand
- Reduces risk through secure, compliant configurations
- Empowers users with targeted, role-based training
- Enables data-driven decisions through performance reporting
- Connects Amazon Connect with existing systems effortlessly
- Improves efficiency and lowers support overhead
Solution architect
| £600.00 |
£400.00 |
| £700.00 |
£475.00 |
| £900.00 |
£600.00 |
| £1,050.00 |
£700.00 |
| £1,150.00 |
£750.00 |
Technical architect
| £550.00 |
£375.00 |
| £700.00 |
£475.00 |
| £850.00 |
£575.00 |
| £950.00 |
£650.00 |
| £1,050.00 |
£700.00 |
Analytics engineer
| £450.00 |
£300.00 |
| £600.00 |
£400.00 |
| £650.00 |
£400.00 |
| £700.00 |
£450.00 |
| £950.00 |
£750.00 |
Data analyst
| £350.00 |
£175.00 |
| £450.00 |
£250.00 |
| £500.00 |
£300.00 |
| £600.00 |
£350.00 |
Data engineer
| £600.00 |
£350.00 |
| £750.00 |
£450.00 |
| £900.00 |
£550.00 |
| £1,050.00 |
£650.00 |
Data governance manager
| £550.00 |
£325.00 |
| £700.00 |
£425.00 |
| £850.00 |
£525.00 |
Performance analyst
| £350.00 |
£200.00 |
| £450.00 |
£250.00 |
| £575.00 |
£325.00 |
| £700.00 |
£425.00 |
| £850.00 |
£525.00 |
Application operations engineer
| £450.00 |
£300.00 |
| £550.00 |
£375.00 |
| £650.00 |
£450.00 |
| £750.00 |
£500.00 |
| £850.00 |
£575.00 |
Incident manager
| £500.00 |
£350.00 |
| £650.00 |
£450.00 |
Infrastructure engineer
| £500.00 |
£325.00 |
| £600.00 |
£400.00 |
| £750.00 |
£500.00 |
| £850.00 |
£575.00 |
| £950.00 |
£650.00 |
Infrastructure operations engineer
| £550.00 |
£375.00 |
| £650.00 |
£450.00 |
| £750.00 |
£500.00 |
| £850.00 |
£575.00 |
| £950.00 |
£650.00 |
Problem manager
| £450.00 |
£300.00 |
| £600.00 |
£400.00 |
Service desk manager
| £350.00 |
£250.00 |
| £450.00 |
£300.00 |
| £600.00 |
£400.00 |
| £750.00 |
£500.00 |
Service transition manager
| £450.00 |
£300.00 |
| £500.00 |
£350.00 |
| £650.00 |
£450.00 |
| £800.00 |
£550.00 |
Business analyst
| £300.00 |
£200.00 |
| £400.00 |
£275.00 |
| £550.00 |
£375.00 |
| £700.00 |
£475.00 |
| £850.00 |
£550.00 |
| £950.00 |
£650.00 |
Delivery manager
| £550.00 |
£375.00 |
| £700.00 |
£475.00 |
| £850.00 |
£575.00 |
| £950.00 |
£650.00 |
Product manager
| £600.00 |
£400.00 |
| £750.00 |
£500.00 |
| £850.00 |
£575.00 |
| £950.00 |
£650.00 |
| £1,050.00 |
£700.00 |
Test engineer
| £550.00 |
£375.00 |
| £650.00 |
£450.00 |
| £800.00 |
£550.00 |
| £950.00 |
£650.00 |
Test manager
| £1,050.00 |
£700.00 |
| £1,150.00 |
£750.00 |
Technical writer
| £700.00 |
£475.00 |
| £850.00 |
£575.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
7eccf311-9569-410b-8110-74bca3b18f23
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
None of the criteria
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
-
Plans to engage the contract workforce in deciding the most important workplace issues to address
-
Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
-
Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
-
Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Volunteering opportunities for staff
-
Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
-
Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
-
Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
-
Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Plans to respond flexibly and adapt approaches to community engagement and initiatives
-
Mission: Make Britain a clean energy superpower
-
To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
-
Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
-
Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
-
Mission: Break down barriers to opportunity
-
By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
-
Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
-
Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
-
Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
-
Understanding of the issues affecting the development of new skills by target cohort
-
Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
-
Understanding of issues relating to entering the contract workforce
-
Mission: Build an NHS fit for the future
-
That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
-
Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
-
Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
Service documents
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support@rutlenit.co.uk.
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