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FSW IT Solutions Limited

BridgeStation (Advanced Bridge Management System)

BridgeStation, a complete cloud-based asset management tool for bridges and structures:
•Inventory: Record structure details, specify elements and routes/obstacles
•Performance:Create inspections Schedules, manage load capacity and log defects
•Reporting: Calculate BCI conditions, design reports and view GIS mapping
•Modelling – Life cycle plans, Asset Valuation and Maintenance Prioritisation

Features

  • Cloud based asset management (access from any web enabled device)
  • Life Cycle Planning
  • Structure Asset Management and Decision Support Tool
  • Document Management
  • In-built One-Click CIPFA compliant Asset Valuation
  • Bridge Condition Indicator - Structure - Stock - Regional
  • GIS Mapping
  • Pre-defined Standard Reports and Custom Report Builder
  • Scheme Prioritisation and Option Evaluation
  • Maintenance Management - Short term/Long term work programme

Benefits

  • Securely access system from any internet enabled device – mobile/tablets/desktop
  • iOS/Android app for onsite inspection data-collection (offline), improves data-quality/ efficiency
  • iOS/Android app for Routine Maintenance Tasks management and data collection
  • Quickly develop custom reports using report-builder with drag/drop field feature
  • One-Click solution for developing CIPFA-Compliant asset valuation reports for WGA
  • Develop life cycle plans for individual/group of structure stock
  • Use scheme modelling and predictive modelling tools for value engineering
  • Develop and consistently manage short-term or long term work programme
  • Dashboard and standard-reports for KPI like stock-condition, Inspection-Progress, Outstanding-Maint
  • Develop Risk based/Time based inspection schedules

Pricing

£4,900.00 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fswit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 2 9 9 3 4 9 4 4 2 2 5 9 1 5

Contact

FSW IT Solutions Limited Jonathan Wheatley
Telephone: 020 3551 9320
Email: info@fswit.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Scheduled planned maintenance 30min per month - non business hours
System requirements
  • Internet Enabled Device
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Acknowledgement with incident number is sent to user within 30min of logging for all support and enhancement requests.
Resolutions Time
• Severity 1- 6 hrs/6hrs network
• Severity 2 - 6hrs/ 6hrs network
• Severity 3&4 - 8 hrs/24hrs network
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
- Online support portal/Ticketing system
- Email and phone support
- Dedicated technical account manager

All support is inclusive.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
BridgeStation is very intuitive and user-friendly system and can be used by little or no training.
A complimentary onsite training is available to users once data migration is complete.
A comprehensive online knowledge base is available to all users.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
All data is exported in Excell/CSV format. All files and documents are provided using external usb drives.
End-of-contract process
General data export is inclusive of the service.
Any special requirements or additional (multiple copies) of data is charged at extra cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Specific iOS/Android mobile apps for onsite inspection data collection are available.

Any internet enabled mobile device can access the general system.
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
API Service is available to integrate with other systems. Full API documentation is available on website.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
User can customise system as below
1) Additional fields, asset groups, asset types, maintaining area
2) Custom valuation rates for valuation
3) Custom deterioration profile for predictive models
4) Custom maintenance strategy

Use can configure most of the attributes themselves. However, All customisation request is inclusive of the user support.

Scaling

Independence of resources
User/Application resource usage is monitored and regularly reviewed. Each applications are sand-boxed and are allocated max resource thresholds. If an application exceeds usage it is flagged and resource thresholds are reviewed to increase or decrease.

Analytics

Service usage metrics
Yes
Metrics types
Login logs
Page logs
Change logs
Storage logs
System up time
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
SSAE-18
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Generally all fields and data can be exported in excel format, all charts can be exported on excel or pdf formats.

User can send support tickets for any specific data export requirements, generally, at not extra costs.
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The BridgeStation: Advanced Bridge Management System software is a 24/7 service and aims to achieve, on an annual (i.e. 24x7x365) basis, have an end-to-end availability of at least 99.9%. This availability statistic excludes the agreed maintenance windows.
Approach to resilience
1. The service provider commits to a Service Level Agreement (SLA)
2. Review of historical data may be provided upon request
Outage reporting
A public dashboard, email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Management interfaces and support channels are restricted to registered users only. Registered users must have active access enabled by the system admin for them to access the system. The administrator can restrict the access to specific modules or for a limited period. User name and password are required to login to the system which must be periodically refreshed/changed according to security policies.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Scheme Self-Assessment
Information security policies and processes
FSW management team is responsible for the implementation of information security policy. A strict documentation and audit trail is implemented into our day to day process to make sure security policies are followed correctly. Policies are reviewed regularly. The private cloud platform where BridgeStation software is hosted is ISO-27001 compliant.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components of the services are tracked in real-time. A documented change management process is in place for all types of changes. Users are given regular updates via email notification. All changes are tested on a sandboxed test environment before released to live. Users are notified regularly for any changes to the system which includes security updates, functionality updates, enhancements, bug fixes etc.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Security logs are monitored daily to identify potential threats. Security tests like an internal test, load test, penetration test are regularly performed and results are reviewed for any system vulnerability. For priority 1 issues, security patches are deployed within 8 hours. The software includes an automated security monitoring system that flags up and blocks any unauthenticated access and reports to the site administrator with security notifications. Underlying user accounts are locked automatically until reviewed by administrator.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Potential compromises are identified through regular review of security logs, pen test results, user access logs. If identified, suppliers are notified and security patches are released according to the severity of the issues. Priority 1 issues are resolved within 6 hours or identification.
Incident management type
Supplier-defined controls
Incident management approach
The incident management process is documented in the service level agreement. Users can report the incident using online ticketing systems, emails or phone calls. bi-annually user groups are organised with aim to discuss common user incidents and potential resolution. All incidents are documented and available to users from our support portal.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

Fighting climate change

1) Investing in research for developing tools and reports to understand the role of carbon footprint in the highway asset management life cycle to enable our clients to meet their environmental goals.
2) Providing maintenance work prioritisation and option analysis tools which assess the impact on the environment (Co2 emission) before, during and after work.

Covid-19 recovery

1) All staff can work remotely which helps us maintain government COVID guidelines whilst maintaining service levels.
2) User groups, client consultation, training and marketing presentations are offered online using conference call technology to help our clients and software users attend meetings/sessions remotely whilst maintaining government COVID guidelines.

Tackling economic inequality

FSW will offer discounted subscription rates to Charitable organisations. This will improve affordability for smaller organisations that manage structure stocks.

Pricing

Price
£4,900.00 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@fswit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.