ROUTEWARE LIMITED
Routeware Implementation and Support
Routeware support and implementation services are purchased alongside our software solutions. Routeware is the new home for the Webaspx, EasyRoute and ReCollect solutions.
Features
- Implementation
- Configuration
- Training
- Support
Benefits
- Maximise business value
- Reduce implementation time
- Increase user productivity
Pricing
£136 to £14,208 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukmarketing@routeware.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 3 0 1 4 3 2 1 2 1 7 4 0 8 8
Contact
ROUTEWARE LIMITED
Frameworks Team
Telephone: 02031379763
Email: ukmarketing@routeware.com
Planning
- Planning service
- No
Training
- Training service provided
- Yes
- How the training service works
- We train customers to use our own software.
- Training is tied to specific services
- Yes
- Services the training service works with
-
- Routeware Digital Depot & In-Cab
- Routeware Education and Outreach
- Routeware Route Optimisation
- Routeware Elements
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- We provide hosting and ongoing support services to our software customers.
Service scope
- Service constraints
- We only support our own solutions.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Technical support issues logged through our standard support email or standard support telephone number will receive a response within 1 working day. Where possible a solution will be provided with the response. Where this is not possible, we will liaise with you to diagnose and resolve the fault.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Standard software support and maintenance is offered at no additional cost to the subscription fee. Where users require additional configuration or training on the use of the software then we offer this as a chargeable service.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- The British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 20/11/2021
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 19/06/2020
- CSA STAR certification level
- Level 3: CSA STAR Certification
- What the CSA STAR doesn’t cover
- The CSA STAR certification is for the Microsoft Azure platform we use and covers the security of the platform we use to provide services to customers. Our own Information Security Policy is not covered by the Microsoft Azure certification.
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Our solutions and services are contributing to helping fight climate change. By far our most significant contribution to environmental sustainability is through the development of our software. Our technology supports substantial improvements in the environmental performance of our customers through significant reductions in vehicle numbers and miles travelled. The optimisation of routes and the reduction in repeat journey's for service vehicles leads to a reduction in mileage and associated emissions, helping to reduce the organisation's carbon footprint and pollution in the communities they work within.
Pricing
- Price
- £136 to £14,208 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ukmarketing@routeware.com.
Tell them what format you need. It will help if you say what assistive technology you use.