BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

Complaints and Enquiry Management (Complaints, FoI, Feedback) with Dynamics 365 and Power Platform

Brightwire delivers Microsoft Dynamics 365 complaints management solutions covering complaints, FOI, SAR, feedback, cases and enquiries. Secure, configurable platforms support customer self-service portals, guided citizen access wizards, workflow automation, and reporting, enabling efficient end-to-end case management across digital, email, service and contact-centre channels, driving value, adoption, and public sector transformation.

Features

• Contact, complaints, stakeholder, membership, and case management
• Extensive Dynamics 365 and Power Platform experience
• Fully customised and configured Dynamics 365 applications
• Expertise in data migration from legacy systems
• Expertise in integration and API development and delivery
• Agile and iterative application methodology for fast results
• Sophisticated workflows and use of AI and automation techniques
• Experienced Microsoft Solutions Architects and Developers with security clearance
• Specialist in low code/no code implementations on Power Platform
• Rapid discovery and proof of concept development

Benefits

• Reduced implementation risk through agile and iterative development
• Centralised data improves productivity and reduces department silos
• Focus on what matters most with accelerated discovery/agile approach
• Our Microsoft licensing advisory services ensure value for money
• Collaborative and consultative approach ensures user buy-in and adoption
• Collaboration with project teams/users with proof of concept development
• Governance and release management with automated deployment

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@brightwire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

830310277825066

Contact

Clare Millar
0131 541 2159
info@brightwire.net

About the service

• Service categories:

  Applications

  Customer relationship management

  • Marketing campaign management
  • Sales force productivity and management
  • Customer service
  • Contact centre
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Brightwire provides Dynamics 365 consulting, custom development, and integration to a wide range of organisations. We work actively and collaboratively with our customers' teams to understand your challenges and objectives, and how we can best help you to achieve change.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None - clients have a choice of deployment and support models depending on organisational and infrastructure requirements.; ; Customers can get early access in sandbox environments to upcoming changes, to allow these to be fully tested before release to a live environment. Brightwire provides a monitoring service to assess the impact of upcoming changes and emerging opportunities for customers, as part of our support services.
• System requirements:
  • Microsoft D365/PowerPlatform licences- Brightwire offers licensing advice to ensure value
  • System requirements are dependent on each individual project need

User support

• Email or online ticketing support: Yes
• Support response times: All SLAs, support, hypercare and response times are agreed with customers and aligned to their specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes
• Support levels: Our support services and SLAs are tailored to the requirements of the customer. Support costs depend on the scope of support and the SLA required. An account manager as well as a nominated support engineer are both provided as part of our support services with regular service reviews with customers that monitor the type and nature of support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We offer a variety of training plans to help users start using the service.; ; We have extensive user based training which is both remote (via Teams) as well as in-person, covering end users, administrators and technical admins/support. User documentation is provided where required in electronic format - we provide a combination of video shorts which are easily accessible and digestible for the end user community, as well as slide decks and written user guides. ; ; Onsite training: provided to groups of trainees who are usually split by administrative and user type. We provide training customised to suit which can be full end-user training, or a 'train the trainer' approach with advocates who will be application champions within the organisation, and provide floorwalking.; ; User guides: these can either be documented or video guides for users and contain quick tips and handy reference information.; ; Online training: we can provide online training if required - typically to larger groups of users in disparate locations and globally.; ; The level of onboarding and offboarding support depends on the customer's requirements. We can provide full support for organisations where there is an organisation-wide rollout, as well as pilot or trials within a specific business area.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats:
  • Video guides
  • Microsoft Word
• End-of-contract data extraction: Customers' data resides in customer environments so there is limited need for data extraction at the end of the contract. However all data can be exported or replicated to an environment such as a Microsoft Azure SQL Database store in a customer-owned Microsoft Azure subscription. The way in which we would recommend this be done would depend on customer need and the target environment. ; ; Data will be extracted in an agreed format and within agreed timescales as specified in the Exit Plan issued for each contract.
• End-of-contract process: At the end of the contract, we work with the customer to deliver a structured and low-risk exit that protects service continuity and data integrity. Key elements include: ; - an agreed Exit Plan, agreed with the customer in advance and reviewed during the contract, to ensure a smooth and seamless handover.; - knowledge transfer and handover documentation, including system configuration, integrations, and operating procedures.; - where relevant, data extraction and return, with confirmation of secure deletion of any remaining copies in line with GDPR and contractual obligations.; ; We provide support during transition to a replacement supplier or in-house team, where required, and work closely with our customer teams for clear governance and accountability, for continuity for end-users. ; ; The Exit Plan is costed separately based on a customer's specific needs - for example, extended transition support, complex migration or additional changes as agreed. Cost estimates are provided in advance, and are aligned to customer needs so there are no surprises or hidden charges.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is optimised to work on mobile devices.; ; Microsoft Dynamics 365 and the Power Platform support mobile use through responsive web interfaces and native mobile applications for iOS and Android. Users can securely access core functionality on smartphones and tablets, including viewing and updating records, completing tasks, submitting forms, and receiving notifications.; ; Where appropriate, mobile-first application design is implemented (for example, Power Apps, canvas apps, simplified forms, tailored views, and offline capability) to ensure usability and performance on smaller screens. Mobile access is secured using Microsoft Entra ID (Azure AD), device-level security controls, and role-based access.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Yes - Dynamics365 and the Power Platform offer a service interface out of the box. Our service interface for support is defined with the customer to meet your requirements.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Dynamics365 is extensively tested to meet current accessibility guidelines. ; ; Conformance reports can be found here:; - https://www.microsoft.com/en-gb/Accessibility/accessibility-conformance-reports; - https://www.microsoft.com/en-us/trustcenter/compliance/compliance-offerings/wcag; - https://cloudblogs.microsoft.com/industry-blog/government/2018/09/11/accessibility-conformance-reports/
• API: Yes
• What users can and can't do using the API: All API services are agreed separately and based on customers' individual requirements. ; ; A variety of functions can be performed using the Web API: data can be queried, entities created, records filtered, and specific properties requested. In addition some cognitive service integration can now also be achieved to determine sentiment analysis and make product or service recommendations. The API can also be used to connect to user or customer portals. It is implemented using RESTful. Dynamics365 apps are built on the Common Data Service platform.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Dynamics 365 is highly configurable and customisable. The level of customisation depends on client need - ranging from simple to complex workflows, triggers and notifications as well as integration. Examples include: - AI based classification - AI agent integration - customised AI co-pilots - decision-making automation capabiliites - configurable form and screen layouts - integration with other applications such as Microsoft SharePoint - customisations for easier user management - role based access for granular permissions - specific 'apps' targeted at specific user groups, using the same underlying data - customisable de-duplication rules - approvals processes, using combination of Outlook and MS Teams notifications (and Power Automate Flows) - configurable email templates and marketing automation with nurture journeys - integration with telephony applications for call centre environments - ability for 'power' users with the relevant permissions to adapt the application to suit end user needs - field level validation on records and integration with other applications such as postcode lookup for improved data quality - customisation and support for surveys where responses are pulled back against contact records - SMS notification features

Scaling

• Independence of resources: There are multiple deployment routes - each of which would be assessed in the light of specific functional and non-functional requirements such as performance, bandwidth/connectivity and network capacity. We implement techniques to improve application performance and can recommend hosting models that will reduce the risk of load that negatively impacts performance.; ; In the Dynamics 365 hosting environment, Microsoft uses scale groups to handle variable platform load. As a tenant's load increases, the Dynamics 365 instances are automatically transferred to a more performant group to deal with the load. This ensures that other tenants sharing the same scale group remain unaffected.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage metrics and reporting is agreed with customers in line with their individual requirements. Typically, service usage metrics might apply to two scenarios - the behaviour of the users consuming the service, on which analytics can be provided, and/or the draw-down of the support time allocation, analytics for which are typically provided on a monthly basis.; ; Using the Administration features available in Microsoft's Power Platform, clients can view performance analytics and detailed usage insights.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All requirements for data export are agreed separately with customers in line with their specific requirements. We work with customers to understand these needs and to ensure a secure, controlled and tightly governed approach aligned with customer needs, policies and GDPR.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We agree tailored service levels with customers to ensure our services meet our customers’ needs, delivering the required levels of availability and response. SLAs cover four key areas - acknowledge, investigate, respond, act and notify, which each one being aligned with a priority and impact state, ensuring rapid support for customers. We also agree additional levels of SLAs tailored to customers requiring hypercare.; ; For Dynamics 365 licensing the Microsoft guarantee for service level uptime is 99.9%. Should the service fall below this in a given month then a credit will be given against the applicable month's subscription fee.
• Approach to resilience: Microsoft 365 offerings are delivered by highly resilient systems that help to ensure high levels of service. Service continuity provisions are part of the 365 system design. These provisions enable 365 to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data center that renders the entire data center inoperable). The Microsoft Dynamics CRM Online service is designed to provide a high degree of security, continuity, and compliance—service goals that are derived from the Microsoft Risk Management program.; ; Further information is available here: https://docs.microsoft.com/en-gb/Office365/securitycompliance/office-365-data-resiliency-overview
• Outage reporting: Administrator dashboard with alerts and notifications (email and online). Outages are reported through the Office 365 admin center. Clients can see the current and historic service health, and planned maintenance. In addition, your Brightwire Technical/Account Manager will contact you proactively to notify you of planned maintenance and provide relevant updates. ; ; Further information is available here: https://docs.microsoft.com/en-us/office365/enterprise/view-service-health

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Admin access is limited by role based controls built into the software to ensure that only users with appropriate rights have access to management functionality. Users are authenticated by using an Office 365 account (Office 365 licence not required). Authentication can be handled in a variety of ways depending on how a client wishes to manage access, including multi-factor authentication.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Admin access is limited by role based controls built into the software to ensure that only users with appropriate rights have access to management functionality. Users are authenticated by using an Office 365 account (Office 365 licence not required). Authentication can be handled in a variety of ways depending on how a client wishes to manage access, including multi-factor authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 methodology for policy and processes, and ensure that this is mapped closely to the Government's Cloud Security Principles. We have a defined reporting structure in place with ultimate responsibility for security and compliance resting with the CTO.; ; Microsoft’s cloud infrastructure and services (which include Dynamics 365 and Power Platform) are audited and certified by accredited third parties against a range of international standards such as:; ; ISO 27001 — Information Security Management System (ISMS); ; ISO 27017 — Cloud-specific information security controls; ; ISO 27018 — Protection of personal data in the cloud; ; ISO 20000-1 — IT Service Management (as part of broader compliance in Azure services); ; These certifications are part of Microsoft’s global compliance portfolio and are published via their compliance documentation and the Microsoft Trust Center/Service Trust Portal.; ; Further information on security with Dynamics365 can be found here: https://www.microsoft.com/en-us/trustcenter/security/dynamics365-security
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow a structured change procedure, which provides a high degree of management and quality of output with a controlled approach to changes in scope. The service is aligned to Microsoft's technology and service lifecycle and makes use of DevOps tools.; ; Specific processes for change management are as follows:; Request: Initiation of a change with a request for change (RFC);; Classification: Assigning a priority to the change after assessing its urgency and impact;; Authorisation: Processing the RFC through to the change advisory board;; Development: Developing the change, release management;; Release Management: Releasing the change for testing;; Review: Conducting post-deployment review.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a policy of applying all Microsoft related security patches within a day of them becoming available. For our hosting environment we subscribe to VMWare notifications and apply these to our private cloud environment within 3 days of them becoming available. Critical updates are always deployed as soon as they become available and always within a 4 hour window. Office 365 runs multiple layers of antivirus software to ensure protection from malicious software. Servers within the Office 365 environment run anti-virus software that scans files uploaded and downloaded from the service for viruses or other malware.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We limit exposure by only allowing access via firewall control to services which need to be accessed externally and have automatic; lock out on accounts if suspicious activity is assumed or detected. We track and monitor invalid login attempts via event logging mechanisms and respond based on the SLA times as detailed earlier in this section. Proactive monitoring continuously measures the performance of key subsystems of the Office 365 services platform against the established boundaries for acceptable service performance and availability, and generates warnings so that operations staff can address the event if one occurs.
• Incident management type: Supplier-defined controls
• Incident management approach: Users report incidents via our online service desk or helpdesk, with additional incidents triggered automatically through platform alerts (including Microsoft Dynamics 365 service notifications). We operate predefined, ITIL-aligned incident management processes for common events, ensuring incidents are logged, categorised, prioritised, tracked, resolved and closed in line with agreed SLAs. Users can monitor progress throughout the incident lifecycle. Incident reporting is provided through regular service reports and post-incident reports, detailing root cause, resolution and preventative actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial without customisation is available for a duration of 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 3%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ad067842-3a07-4e32-87b5-669c89ca16dd
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 56042dae-7150-473f-9bc9-74be9db4247d
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft cloud services are certified ISO/IEC27001, ISO27017, ISO27018, SOC2
  • Umbraco products have ISO 27001 certification

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@brightwire.net. Tell them what format you need. It will help if you say what assistive technology you use.