AVEPOINT UK, LTD.

AvePoint Cloud Backup for Google Workspace

AvePoint Cloud Backup for Google Workspace delivers automated backup and rapid restore for Gmail, Drive, Calendar, Contacts, and Shared Drives, helping UK public sector organisations protect critical information, reduce data loss risk, and support compliance and continuity requirements.

Features

• Automated backups up to 4X daily
• Unlimited or fully configurable retention options available
• BYOS (Bring your own storage) supported
• BYOK (Bring your own key) supported
• Fulfil right-to-be-forgotten requests
• Supports business continuity and incident recovery objectives.
• Self Service Recovery improves recovery times and reduces IT overhead

Benefits

• No storage, network or compute provisioning and management required
• Meet data sovereignty requirements
• Enable backup support without elevating helpdesk user permissions in Google
• Reduce time-to-restore with with fast search or point-in-time restore
• Unified backup solution for M365, Power Platform, Salesforce, Google, Azure
• Meet cyber insurance underwriter's requirements for data protection
• 24/7/365 Recovery Support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

830471076557693

Contact

Sarju Raja, Jason Lee, or Adam Callinan
02074215199
salesuk@avepoint.com

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Requires Google Workspace
• Cloud deployment model: Public cloud
• Service constraints: No storage, network or compute provisioning and management required
• System requirements: Google Workspace tenant required

User support

• Email or online ticketing support: Yes
• Support response times: Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: This is available through https://www.avepoint.com/products/support
• Onsite support: Yes, at extra cost
• Support levels: We provide - Low, Medium, High and Very High levels, more information can be found at https://www.avepoint.com/products/support
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Self-help guides and videos are available to guide users through service set-up, administration, and use. Further onboarding services are defined and agreed in a Statement of Work.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customers may request a copy of the data via our support team.
• End-of-contract process: The functionality will stop working and the customers obligations will end. Where applicable customer data can be exported.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
• API: Yes
• What users can and can't do using the API: Configure backups, export data, fetch audit information and integrate with SEIM services
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customise the backup frequency, up to 4 times daily, the scope of data to be included in backup, access levels for users, and restore abilities for end users.

Scaling

• Independence of resources: We employ a number of methods including elastic scaling to manage performance. AvePoint also uses App context authentication where appropriate to further reduce throttling risks.

Analytics

• Service usage metrics: Yes
• Metrics types: Using AvePoint Cloud Backup you can generate and download reports for the completed backup, restore, or export jobs to view the job summary, job settings, and the failed or skipped objects. In the reports for the restore jobs, the source and destination information can also be seen. AvePoint Cloud Backup provides detailed service metrics on ransomware and unusual activity detection, including alert counts, affected data sources, remediation timelines, and user activity anomalies, enabling administrators to monitor, investigate, and respond to potential threats quickly and effectively.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data Export feature is initiated from the user interface. Conditions apply on data volumes.
• Data export formats: Other
• Other data export formats:
  • PST
  • MySQL
  • CSV
  • Compressed File
• Data import formats: Other
• Other data import formats: Not applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability is set within the SLA
• Approach to resilience: AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
• Outage reporting: Portal notifications with additional direct communication when appropriate.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: All authentication is carried out against Microsoft Azure or any supported Azure authentication method
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SOC II, iRAP, FedRAMP, CSA
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Change Management is documented, requested, reviewed, approved, tested, and finally rolled out during off hours in order to have minimal effect on customers.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We subscribe to security bulletins and stay abreast of recent 0 day vulnerabilities as well as maintaining an active patch cycle
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security
• Incident management type: Supplier-defined controls
• Incident management approach: Long standing experienced helpdesk available 24x7, breach mgmt procedures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: It is possible to trial the product for a 30 day period at no cost online. Please contact SalesUK@avepoint.com to initiate a trial.
• Link to free trial: https://www.avepointonlineservices.com/services

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kimpleye
• ISO/IEC 27001 accreditation date: Wednesday 19 June 2024
• What the ISO/IEC 27001 doesn’t cover: The scope of AvePoint Inc.'s Information Security and Privacy Management System applies to the management, operation and maintenance of: the people, information, information systems, technology platform and network infrastructure, secure software development and maintenance, services, support and associated processes (InfoSec, Privacy, IT, HR, Sales and Marketing, Project Management, Operations and Call Center) that enable corporate operations and the development of products and services provided to customers and employees of AvePoint Inc, protecting the security and privacy (where AvePoint acts as PII Controller and Processor) of information assets, as defined in the ISMS/PIMS Scope Document version 1.9. Date: 4/11/2024.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Thursday 11 April 2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The scope of AvePoint Inc.'s Information Security and Privacy Management System applies to the; management, operation and maintenance of: the people, information, information systems, technology; platform and network infrastructure, secure software development and maintenance, services, support and; associated processes (InfoSec, Privacy, IT, HR, Sales and Marketing, Project Management, Operations and; Call Center) that enable corporate operations and the development of products and services provided to; customers and employees of AvePoint Inc, protecting the security and privacy (where AvePoint acts as PII; Controller and Processor) of information assets, as defined in the ISMS/PIMS Scope Document version 1.9
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • IRAP
  • FedRAMP
  • SOC2 Certification for Service Organizations

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.