Redmoor Health

Redmoor Health Digital Maturity Index

The Redmoor Health Digital Maturity Index (DMI) serves as a dashboard enabling GP practices and PCNs to assess their digital health capabilities against key metrics.

By consolidating and visualising national datasets, including patient registrations, NHS app uptake, electronic prescription services, and more, it facilitates benchmarking against regional and national trends.

Features

• Dashboard to assess digital health capabilities.
• Measurement against key metrics.
• Consolidated visualisations of national datasets.
• National and regional benchmarking.
• Track progress over time.
• Identify areas for improvement.
• Supports the transition to Modern General Practice Access models.
• Digital Maturity Index.
• Digital Transformation.

Benefits

• Supports you on your journey to digital maturity.
• Assists in the identification of areas of improvement.
• Tracks your digital transformation.
• Allows you see progress against key metrics.
• Support comparison and benchmarking, nationally and regionally.
• Brings together otherwise disparate information, visualising it for you.
• Enables you to see your progress and success over time.
• Supports you building future business cases and funding requests.
• Increase patient engagement and improve patient experience.

£345 to £495 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

830496582869005

Contact

Kieran Waterston​​​​
0161 672 9778
hello@redmoorhealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: There are no service constraints that we are aware of.
• System requirements:
  • Access to the Internet (eg: HSCN).
  • Any Windows or Mac computer.
  • Most Internet Browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Redmoor Health aims to respond to all contacts immediately (by phone or email), but no later than within 2 hours. Support is available Monday to Friday, 9 to 5.30 (excluding Bank and Public Holidays).; ; Extended hours and weekend, or 24/7 cover can be made available, however additional charges may apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Redmoor Health aims to respond to all contacts immediately (by phone or email), but no later than within 2 hours. Support is available Monday to Friday, 9 to 5.30 (excluding Bank and Public Holidays).; ; Extended hours and weekend, or 24/7 cover can be made available, however additional charges may apply.; ; In addition full support is given during the implementation and ongoing usage of the Digital Maturity Index, and regular Account Management meetings are held to discuss overall progress with the partnership.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The Redmoor Health Digital Maturity Index (DMI) serves as a dashboard enabling GP practices and PCNs to assess their digital health capabilities against key metrics. ; ; By consolidating and visualising national datasets, including patient registrations, NHS app uptake, electronic prescription services, and more, it facilitates benchmarking against regional and national trends. ; ; This tool aids in tracking progress over time and identifying areas for improvement, supporting the transition to Modern General Practice Access models.; ; We provide full onsite and online support, training and advice and guidance to help our customers monitor and improve their digital maturity.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Redmoor Health provides its Digital Maturity Index (DMI) as a unique offering, developed with and adopted by the NHS. ; ; Should the situation ever arise where any data (DMI contains no patient identifiable data) needs to be migrated at the end of a contract to another supplier, we will work with that supplier and the customer to ensure a smooth transition.
• End-of-contract process: Redmoor Health provides its Digital Maturity Index (DMI) as a unique offering, developed with and adopted by the NHS. Should the situation ever arise where any data (DMI contains no patient identifiable data) needs to be migrated at the end of a contract to another supplier, we will work with that supplier and the customer to ensure a smooth transition. We will ensure a data file (no additional charge) of all data is provided for the customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: By the very nature of the Digital Maturity Index (DMI), the customer will on each occasion configure what their requirements are, what their goals are and what data from those drawn upon, that they wish to visualise and compare against (eg: over what time period, which metrics, etc). Overall, the DMI is highly configurable, whilst the core software obviously, remains the same.

Scaling

• Independence of resources: By being hosted with Amazon Web Services (AWS), the Digital Maturity Index (DMI) for each customer has fully saleable and independent resources, such that should demand ever require it, resources can be increased so there is no impact on service to any customer.

Analytics

• Service usage metrics: Yes
• Metrics types: Redmoor Health provides a full range of service metrics for the Digital Maturity Index (DMI), to show usage, access, uptake and a host of other useful information to ensure customers are getting best value from the solution.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Any data required to be exported can be done so via a .csv file.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Redmoor Health's Digital Maturity Index (DMI) is a tool generally used during normal business hours rather than overnight or at weekends. However, we aim to make the tool available at all times, and will contract for 99.9% availability, to allow for some planned maintenance.
• Approach to resilience: By being hosted with Amazon Web Services (AWS), the Digital Maturity Index (DMI) for each customer is fully resilient with various techniques used to ensure it is always available when required (eg: multi zone, failover, geographical spread etc). It is worth noting that general usage of the DMI would be during normal office hours and it is not a "mission critical" service to day to day clinical operations.
• Outage reporting: All outage reporting is via email.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management and support channels is strictly controlled, with only the CTO (and limited delegated authority) having the ability to sign off and grant this.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security and Protection Toolkit (DSPT)
  • Digital Technology Assessment Criteria (DTAC)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Redmoor Health operates an information security management system covering all aspects of governance around security. Regular training for staff is provide, all inductees are onboarded through a programme including information management security and we take security governance very seriously. Our approach is not yet externally accredited but may well be in the future.
• Information security policies and processes: All security policies and processes are overseen by our Chief Technology Officer, working with other members of the Executive, as are any security alerts or incidents, should they ever arise.; ; Our policies and process cover the full range of security and data protection areas from GDPR clauses in contracts, to password policies, firewall management, threat assessments, regular penetration tests, all aspects under the NHS Data Security and Protection Toolkit assessment standard and so on.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change requests are raised by the customer or internally by the Redmoor Health team. ; ; All changes are reviewed and results are communicated back to the change owner for a review of the impact of any work as well as technical feedback. ; ; All this happens prior to any work being carried out. ; ; Once a change is carried out, all parties are notified of the change and of its success (or any issues that arose).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet. AWS ensure our DMI is protected via schedule daily scans, looking for the most current vulnerability signatures. ; ; Scan results are collected in a secure, central store, and automated reporting alerts AWS and Redmoor Health service teams to any issues. ; ; If there are any missing patches, security misconfigurations, or other vulnerabilities in the environment, these are immediately resolved.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet. AWS continuously monitor for signs of compromise. ; ; As well as automated security monitoring and the associated alerts, all staff receive suitable training. ; ; When suspicious activity is detected it is escalated and at the same time appropriate action is taken to resolve.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: By using AWS, Redmoor Health is using one of the most secure and largest data centre providers on the planet. ; ; When an incident is detected it is qualified with respect to its impact and the number of users affected. If it is a Major incident, this is escalated and communicated to relevant internal and external stakeholders, staff and customers.; ; Updates are provided throughout a major incident and a full incident report follows over the next month along with a full root cause analysis.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Redmoor Health is committed to fighting climate change through our social value priorities. ; ; Redmoor Health is committed to identifying and delivering opportunities to remove or reduce any negative environmental impacts. ; ; We recognise that in our day-to-day operations we inevitably influence the local, regional, and global environment in different ways, and we work to minimise the potentially harmful effects of our activities wherever and whenever possible. ; ; We are committed to the principles of sustained improvement of the environmental impact of our business activities and seek to achieve the following environmental objectives.; ; Redmoor Health:; • Encourages use of public transport, where practical, together with car sharing; • Ensures employees are aware of the fuel consumption and emissions of vehicles; • Encourages all staff to have their vehicles properly serviced and maintained to achieve optimum operating efficiency.; ; Where practicable we will:; • Reduce the need to travel, restricting to necessity trips only; • Promote the use of travel alternatives such as email, video/phone conferencing; • Make additional efforts to accommodate the needs of those using public transport or bicycles; ; To minimise the adverse environmental impact associated with the activities conducted in our office, we:; ; • Minimise the use of paper in the office; • Where possible, prioritise reuse over recycling or disposal (i.e. office furniture); • Seek to buy recycled and recyclable paper products and other consumables; • Recycle all paper where possible; • Evaluate the environmental impact of any new products we intend to purchase; • Encourage the electronic transfer of data, information, and messages to reduce paper and toner usage; ; We have a carbon reduction plan which is tracking the reduction of our carbon usage, is published on our website and reported to and overseen by our Board.

  Covid-19 recovery

  Redmoor Health is committed to Covid 19 Recovery through our social value priorities. ; ; Redmoor Health has a proven track record in supporting health and social care organisations to use innovative technology. ; ; As Covid-19 changes the way patient care is delivered, Redmoor Health has been at the forefront of supporting organisations – often at pace - to manage the switch to home working, find innovative solutions to support their customers and develop new digital products/services.; ; At Redmoor Health, we operate a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. Redmoor has invested in a larger head office which allows staff to work safely in a social distanced manner, whilst still retaining its support for remote working.; ; We have recently launched an innovative pilot project aimed at improving the physical and mental health of the region’s NHS workforce. Redmoor Health has helped develop “Bwell” boxes which contain the latest technology aimed at addressing significant work-related issues being faced by staff in the frontline of the pandemic. Items such as a Fitbit, a posture device, a temperature monitor and the latest App subscriptions can help to combat stress, lack of movement, bad posture, dehydration and an inability to separate their work and home life. As a provider of digital healthcare services, Redmoor was able to use its current knowledge of the tech industry to find a range of core products that could be used to address these key issues. The team are now supporting the roll out of the Bwell boxes across the NHS.

  Tackling economic inequality

  Redmoor Health is committed to tackling economic inequality through our social value priorities. Redmoor Health is committed to engaging with local schools over the lifetime of the contract to deliver career talks and mentoring in PR, communications, social media, and project management. Our proposed careers talks are based around the different job roles available in PR, communications, social media, and project management, different industries, skills set required and/or personal journeys to help inform and motivate students.; ; Redmoor Health has considerable experience in delivering digital engagement projects and creating employment opportunities for young people to learn new skills. We will engage with community support groups to deliver social media bootcamps and mentoring.; ; We will support innovation and disruptive technologies throughout our local supply chain to deliver lower cost and/or higher quality services. We expect all those in our supply chain to comply with our values. As part of our supply chain relationships, we:; • Build long-standing relationships with local suppliers and make clear our expectations of higher quality services.; • Have a policy of “knowing our customer” to ensure that we are contracting with likeminded businesses who encourage innovation and disruptive technology through the delivery of their services.; • We are dedicated to supporting localisation and promoting social value through our supply chain.; • We will influence staff, suppliers, customers, and communities through the delivery of services to support employment and skills opportunities locally.; • We will create a diverse supply chain to support the delivery of our services, maximise our use of local and third sector organisations as direct suppliers into Redmoor Health.; • We will influence staff, suppliers, customers, and communities through the delivery of our services to support resilience and capacity in the supply chain.

  Equal opportunity

  Redmoor Health is committed to equal opportunity through our social value priorities. Our Equality, Diversity and Inclusion Policy will help all those who work for us to develop their full potential so that the talents and resources of our workforce are utilised fully. Redmoor Health recognises that staff are our most important resource. Affording staff full dignity at work promotes good employee relations and satisfaction, and results in a motivated, productive, and creative workforce, that leads to service improvements. We use several techniques to ensure we keep informed of, and up-to-date. Including.; • Personal development plans for individuals responsible for project delivery; • Monthly Performance Reviews including KPI performance, impact, and successes; • Continuous Professional Development by maintaining their individual professional standing by complying with respective professional bodies’ training requirements.; ; We are committed to tackling workforce inequality. We are committed to having a workforce that is representative of the community we serve at all levels of our organisation. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of workforce inequality and undertake unconscious bias training, this is refreshed annually. We embed flexible working as part of our corporate policy.; ; To ensure a high level of understanding in our supply chains and our business, we provide briefings to all our employees. We use the following key performance indicators (KPIs) to measure how effective we have been to ensure that workforce inequality is not taking place in any part of our business or supply chains:; • Completion of audits by Directors and the Quality Manager; • Use of staff monitoring and payroll systems; and; • Level of communication and personal contact with next link in the supply chain and their understanding of, and compliance with, our expectations.

  Wellbeing

  Redmoor Health is committed to wellbeing through our social value priorities. We are committed to prioritising mental health in the workplace. We have implemented a mental health at work plan that is representative of the view of our employees, sub-contractors, and stakeholders. Our CEO provides board-level accountability which is underpinned by a clear governance structure for reporting purposes. Our mental health at work plan is communicated to all staff through our comprehensive induction process and refreshed at regular intervals. We seek feedback from our employees through our performance appraisal process. We routinely monitor employee mental health and wellbeing through daily check ins and have a dedicated item to wellbeing at our weekly team meetings. At Redmoor Health we proactively ensure work design and organisational culture drive positive mental health outcomes, we promote a hybrid working environment, we can recruit our talent from a mix of communities and regions. Our flexibility means that access to transport or the financial means to travel are not a barrier as we shape the work programme around the employee and match that with the needs of the business. We pride ourselves on flexible and agile working and encourage employees to have work-life balance at the outset. We are a family-based business and have invested significantly into a new larger head office which provides good physical workplace conditions for all our employees. We influence staff, suppliers, customers, and communities through the delivery of all our services to support wellbeing supply chain. We encourage two-way conversations about mental health through our 1-2-1 performance review process. We provide a comprehensive induction for all our employees. Through our performance appraisal process we ensure that all staff have an awareness of the challenging mental health stigma.

Pricing

• Price: £345 to £495 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@redmoorhealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.