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Boston Hale

Boston Hale

Boston Hale is a leading supplier of IT Consultancy and Cloud Services. Current and recent successful projects have included major financial record migrations (250k+) for a central Gov body and compleation of a full digital transforamtion programme for a UK wide department.

Features

  • System design
  • System integration
  • Change and Transformation services
  • Business system integration
  • Cloud software maintenance and support
  • Design and implementation of cloud based services
  • Dedicated Programme Manager/Director
  • Procurement support in the selection of the preferred solution
  • Training needs analysis for key users and end users
  • Business readiness assessment and action plans

Benefits

  • Reduces business risk and costs
  • Ensures users have knowledge ready for the go live phase
  • Highly reliable and provides the flexibility and security users needs
  • Fast performance to meet the needs of the users
  • New applications get up and running quicker
  • Increased security
  • More flexible working for employees
  • The cloud is future enabled
  • Environmentally friendly
  • Instantly scalable resource

Pricing

£270 to £2,200 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghale@bostonhale.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 0 5 4 2 2 1 8 7 9 7 2 3 8

Contact

Boston Hale Graham Hale
Telephone: 02070486970
Email: ghale@bostonhale.com

Planning

Planning service
Yes
How the planning service works
Boston Hale help you define and decide what you want moved to the cloud, not all applications and infrastructures should be cloud-based. We ensure you have a flexible platform that scales to support your business model and future growth. Boston Hale will help you understand security policies, we will make sure you have a clear understanding of who is responsible, you or the service provider, and ensure the right resources are in place. We will help you chose your cloud computer service provider that has a track record of delivery and knows your current technology. We will also help you understand who is responsible for data recovery if any outages occur. Through our dedicated Programme Director we will roll out a phased migration and deployment that allows you to minimise risk while maintaining business as usual. Boston Hale will help you create a cloud strategy that will enable your organisation to adapt and grow where necessary. Boston Hale will help devise KPIs for usage and performance and will help you agree SLAs with the provider.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Boston Hale will provide access to training for your on-site Engineers regarding the cloud software and hosting services. We will conduct a training needs analysis for key users and end users. Boston Hale can also deliver end user training by deploying a team of Associates on-site to conduct classroom based and desk side training at the request and associated cost to the client.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Boston Hale will firstly help you determine why you want to move into the cloud and what applications will be migrated. We will help you conduct a SWOT analysis and then assess the technical environment. This will include the amount of storage needed and the associated costs. We will work with you to select the right cloud partner for you and your requirements and then select the correct cloud environment needed. The next phase will be to help you determine the architecture and then select the right cloud provider. Boston Hale will then help you plan and execute the migration. This will include steps for a successful execution - data backup to ensure your data is easily retrievable, deployment, migration so that business continuity is maintained and testing to make sure your data is present and correct and the environment is secure. Once this is complete Boston Hale will help you monitor the implementation
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Boston Hale support our services with a dedicated Engineer that would be contactable over the phone to provide support with remote access under strict security. We have an agreed SLA with guaranteed response times. The Engineer would own the problem and find a solution for you. We also offer on-site support at the end users request.

Service scope

Service constraints
Currently only offering services to the UK, US and EU countries.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times are the same 24/7, 3 hours for urgent 12 hours for non urgent.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Boston Hale provide a 3 hour response for critical issues and an 10 hour response for non-critical issues from our UK based Service Desk Engineer. We would provide telephone and remote support to solve any issues logged by your users. At an additional Associate cost you would also have a dedicated Account Manager you can work with to build a long-term partnership. At an additional Principal Director cost you can have a dedicated Virtual Principal Director that will spend time to understand your business operations as well as the short and long term strategic goals that your organisation wants to achieve.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Amid rising public concern, the UK government has set in law a target to achieve net zero greenhouse gas emissions by 2050 or sooner. Boston Hale makes a commitment to be a carbon-neutral organisation consistent with the UK government’s own target date, if not sooner. Much work has already gone on to improve our carbon footprint, including looking at our events programme and publications to reduce single use plastic and paper usage. We will report on our progress annually.

Pricing

Price
£270 to £2,200 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ghale@bostonhale.com. Tell them what format you need. It will help if you say what assistive technology you use.