C Squared Consultancy Limited
Implementation - setup and migration to digital services
C Squared's implementation service helps clients embed digital solutions on time and in budget by using proven methodologies, expert resources, and robust project progression strategies to deliver change where others fail.
We work collaboratively to design and implement solutions through change management to deliver benefits to the organisation.
Features
- Scalable, specialist team resourcing to meet varying project needs.
- Delivery against clear milestones to ensure progression of project.
- Participation in programme board to ensure senior project steer.
- Incorporates organisation design for related practices e.g. cultural change.
- Robust methodology for managing risks, issues & contingencies.
- Integrated stakeholder management and communications activities throughout.
- Systematically linked to business case and strategic goals.
- Specialist in designing integrated back office solutions and shared services.
- Responsive to changes in project requirements and organisation strategy.
- Rapid response service is available where change is business critical.
Benefits
- Use of experts to deliver projects provides confidence and assurance.
- Specialists work alongside internal resources to upskill your staff.
- Use of additional resource enables continuity of BAU activities.
- Use of specialists enables the integration of cutting edge practices.
- Robust project governance processes provide confidence to stakeholders.
- Holistic approach combining people, process and technology ensures sustained success.
- Clear measures and benefits identified and delivered throughout the project.
- Director level involvement ensures senior accountability for your projects success.
- Fixed price financial model provides control of budgetary spend.
- Follow up support available to thoroughly embed the ongoing benefits.
Pricing
£300 to £1,500 a person a day
Service documents
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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 14
Service ID
8 3 0 5 6 7 2 8 2 8 9 3 8 2 7
Contact
C Squared Consultancy Limited
Paul Hamill
Telephone: 07774422521
Email: paul.hamill@c2.org.uk
Planning
- Planning service
- Yes
- How the planning service works
-
C-Squared Consultancy offers detailed implementation planning services for digital solutions, which is the second of our three stage methodologies to ensure that the correct strategic solutions are put in place and the required outcomes are delivered for the business.
Our planning includes both technical and organisational design elements. Optimum processes are developed to process information to deliver the services. The systems are configured and implemented to automate the best practices and use the information in a smart way. The organisational design is undertaken to create the right structures, with the appropriate skilled resources and the desired culture.
The planning for implementation and migration to a new digital solution is focused on the technical solution and organisation and can include:-
-Technical integrations;
-Information flow;
-Automation of best practice processes and
-Ensuring that the staff/users can use the systems.
The third stage of our methodology may include planning and delivery of additional projects/activities in the areas of:-
-Business analysis;
-Organisational design;
-Procurement;
-HR and restructuring;
-Cultural change;
-Continuous improvement;
-Benefits management and
-Programme management.
Independent reviews of existing projects can also be provided. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
C Squared Consultancy includes the delivery of training in how to operate, maintain and support solutions as part of all projects.
The organisational design activities within the setup and migration stage will identify the organisational change requirements, the training needs and the personal development of staff.
The end users of the solution are also included within the training needs analysis to ensure that they can interact with the solution and obtain the desired services. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
The implementation stage, led by C Squared Consultancy, moves from the legacy solutions, in a seamless transition, to the new solutions.
The implementation is run as a change management project, with project governance including regular board meetings, highlight reporting against an approved project plan and risks and issues management. The plan covers all aspects of the implementation stage, to make the project successful.
Our method of migration includes utilising internal resources to allow skills transfer to take place such that the client has the retained skills to operate, support and develop the solutions in the future. This reduces the costs of migration and dependency of external resources.
Migration to the new solution is divided into two major areas of the system and people. The system aspects looks at the best ways information can be automatically obtained, validated, shared between different systems to deliver services.
The people aspect looks at the end users of the system and those who operate, administer and develop it. Changes required to the organisation including structure, skills and culture are identified and actions taken. The developed change management plans for the introduction of the new ways of working are then monitored to deliver the required outcome. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
We can provide key stakeholders with confidence in the quality of their change intentions by undertaking audits / reviews / health checks of their change plan / programme, which can range from an informal check through to a full review.
Part of our approach to technology / supplier selection is to structure into the evaluation / business case process objective criteria that assesses the performance of comparative systems, as well as facilitating review of the solution whilst in use in other organisations to provide a "real world" view of the technology quality & performance.
Our technical team can also undertake system testing to provide a qualified opinion of whether systems do in fact adhere to the quality and performance claims made in their tender applications.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
For setup and migration to new solutions, elements of the work will need to be conducted on client site. Suitable accommodation will need to be provided.
Access to information and resources must be provided in a timely manner to meet the proposed timescales of each assignment.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Initial response times are within 4 working hours of issue being logged.
The issue is then analysed and a priority determined based upon the impact the given issue has on the customer. The priority and resolution times are as follows.
Priority 1 - URGENT - Very High Business Impact/Services Unavailable
Target resolution time within 8 business hours
Priority 2 - HIGH - High Business Impact/Operations Affected
Target resolution time within 2 working days
Priority 3 - NORMAL - Low Business Impact/Non-Critical
Target resolution time within 4 working days
Priority 4 - LOW - Minimal Business Impact
Target resolution time within 15 working days
There are no variations to the cost of different levels of support.
An account manager is allocated to each customer.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Work undertaken against the G Cloud contracts will be made net zero for travel through carbon offset.
As a company we are reducing car usage by using public transport, where possible. We are saving energy by introducing a policy and practice of powering down items when not in use, adjusting heating and monitoring energy usage.
We follow the practices of reducing paper usage, reusing and recycling.
We are monitoring our carbon impact.Tackling economic inequality
Creating a diverse supply chain to deliver the contract.
Plans for engaging a diverse range of businesses prior to appointing supply chain members, including activities prior to award of the main contract and during the contract term.
Advertising of supply chain opportunities openly and ensuring they are accessible to a diverse range of businesses.
Structuring of the supply chain selection process in a way that ensures fairness and encourages participation by a diverse range of businesses.
Supporting innovation and disruptive technologies throughout the supply
Showing an understanding of opportunities to drive innovation and greater use of disruptive technologies, green technologies, efficiency and quality to deliver lower cost and/or higher quality goods and services.
Creation of a design and tendering environment that is conducive to tenders that offer innovation and disruptive technologies, for example outcomes-based specifications enabling alternative approaches to be offered, and inviting innovative approaches to be proposed and developed.
Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity
Showing an understanding of scalable and future-proofed new methods to drive greater modernisation of delivery and increase productivity.
Creation of a design and tendering environment that is conducive to the development of scalable and future-proofed new methods to modernise delivery and increase productivity, similar to those mentioned above.Equal opportunity
We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community.
As an applicant, you can be assured that the council will take positive steps to ensure:
1-Job descriptions and associated conditions relate to the particular job, define the qualifications, experience and other skills required in the post, and only include those factors which are necessary and justifiable on objective criteria for the satisfactory performance of the job.
2-All applicants are treated equally and fairly throughout the recruitment and selection process.
3-All decisions are made in line with the council's equal opportunities and recruitment and selection decisions, are made on merit - in line with the job and skills requirements set for the vacancy.
And when you become employed, we aim to ensure:
1-A fair, transparent and equal chance in learning and development and terms and conditions of service.
2-A working environment that is free from discrimination, bullying, harassment and victimisation and where all complaints are promptly investigated and dealt with.
3-A working environment where a person’s identity and culture is valued and respected.
Positive about disability We value and encourage diversity in our workforce. As part of our aim to deliver quality services, we are committed to promoting equality and eliminating discrimination.Wellbeing
Aims and Objectives
The company's strategy aims to represents a commitment to an integrated approach to staff wellbeing that creates:
-A sense of belonging
-An environment and culture based on shared values and trust
-An environment where staff wellbeing is integrated into day-to-day practices
-An environment that recognises skills and encourages personal development
This strategy’s objectives are to bring together all those with a role to play in relation to the health and wellbeing of the staff. By bringing together these initiatives the strategy will:
-Oversee the implementation of the wellbeing strategy;
-Raise awareness of current initiatives and their connection to health and wellbeing;
-Help develop specific outcome measures designed to monitor the strategy’s progress and success; and
-Consider how initiatives, developed in response to the identified outcomes, might be developed and funded.
In support of these aims and objectives and within the available resources, the company will support this strategic plan and work across several internal influences including:
-Human Resources Strategy.
-Health and Safety principles.
-Stakeholders.
Pricing
- Price
- £300 to £1,500 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.hamill@c2.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.