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CLINICAL ARCHITECTURE LIMITED

Clinical Architecture - Product Support & Maintenance Services

Ongoing support and maintenance services for the Clinical Architecture's product portfolio

Features

  • Annual pricing
  • UK Office Hours
  • UK based consultancy services
  • Access to domain experts

Benefits

  • Agreement for ongoing support and maintenance
  • Support from the domain experts
  • Leading domain expertise / knowledge

Pricing

£25,000 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian_moody@clinicalarchitecture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 3 0 6 4 6 8 9 9 9 3 7 0 5 5

Contact

CLINICAL ARCHITECTURE LIMITED Ian Moody
Telephone: 01837 657 666
Email: ian_moody@clinicalarchitecture.com

Planning

Planning service
Yes
How the planning service works
We have extensive experience of planning and delivering the implementation of our products across the globe from small SME'e to Large Government implementations. This experience ensures you get the best advice based on years of implementation experience.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Clinical Architecture Products

Training

Training service provided
Yes
How the training service works
Depending on customer requirements we can provide train the trainer or direct end user training of our solutions and / or training related to clinical data quality best practice.
Training is tied to specific services
Yes
Services the training service works with
  • Clinical Architecture Products
  • Clinical Data Quality

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Where clients have previously bought on premise solutions from us, we can help you migrate the solution(s) to the cloud, by recommending system requirements and advising on configuration, or managing the migration for you.
Setup or migration service is for specific cloud services
Yes
List of supported services
Clinical Architecture Products

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Based on previous experience and ongoing monitoring of installations around the world, we know what performance you should be expecting related to the cloud configuration you have adopted.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Service is provided during office hours Monday to Friday 9am to 5.00pm excluding national holidays

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a single support level based on a Monday to Friday 9am to 5.00pm basis.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

We enable employees to increase their knowledge and skills in relation to clinical data quality, an area where there is limited capability and thus great demand for qualified experienced staff.

Pricing

Price
£25,000 a unit a year
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ian_moody@clinicalarchitecture.com. Tell them what format you need. It will help if you say what assistive technology you use.