HEMTRA LTD

Atkin Bowen - LOAD - Legal Operations Administration and Analytics Delivery Tracking Dashboard

LOAD (Legal Operations, Administration and Analytics Delivery) tracking dashboard with regular metrics input facilitates the real time tracking of risk, contract and matter performance, compliance and contract base and portfolio reporting.

A tool to facilitate access to real time legal operations data and analytics to make faster and smarter decisions.

Features

• Legal Operations Administration Management
• Governance Management & Reporting
• Active Matter Management including tracking of live matters and escalations
• Control and Compliance Management
• Supporting Business Reviews and Approval Processes
• Consistent legal / contracts request handling
• nowledge Transfer, provides best practice bulletins, templates and knowledge base.
• atter triage hub, queue management and workload tracking
• egal / Contracts Professional workspace and matter progression workflow
• Dashboards for team management and KPI reporting

Benefits

• Extensive In-Life Legal Operations Experience
• Post Transformation, access to real time Matter data
• Extensive Public Sector procurement experience
• Supporting Efficiency and Savings Targets; and reducing cost avoidance
• Hemtra Ltd is an SME organisation (Micro)
• Social Value - Percentage of Profits reinvested in Education Initiatives
• Legal matter processing efficiency enabling faster speed of contracting

£2,500 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nimal.hemelge@atkinbowen.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

830935881444274

Contact

Nimal Hemelge
07860780264
nimal.hemelge@atkinbowen.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: If Buyer chooses to deploy LOAD in their own environment, they should have their own Office 365 environment (including SharePoint). For a SaaS deployed Model, this will leverage Atkin Bowen's own infrastructure instead.
• System requirements:
  • Office 365 (including SharePoint)
  • PowerBI for analytics

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Email Support Only - normal working business hours 9-5 Mon to Fri. ; Scope and charges to be agreed with Buyer at time of order.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: To be agreed based on Buyer needs and requirements. Basic standard response times are: Email responded to on a reasonable endeavours basis during normal business working hours. Responses are usually provided within 2 business days but not guaranteed. All support levels to be agreed with the Buyer at order placement stage. Please contact - Atkin Bowen gcloudrequest@atkinbowen.com - for more details.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Online training and User Documentation (including How To guides and videos) can be provided based on Buyer selected Modules. These guides and training will be customised based on user needs. On Demand training sessions can be provided at an extra charge. This is also available through the G Cloud Support Catalogue, Search, "Atkin Bowen G-Cloud & Digital Transformation Contract Management Services"
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At Contract End, full access to raw data can be provided through Atkin Bowen Offboarding Service. Formatted Data available through - Self Service Reporting. The Atkin Bowen offboarding Service may be subject to a separate charge on a T&M basis. To be agreed at the the time the service is requested.; ; Note well, for client SharePoint deployed services, all data will automatically remain on the client infrastructure.
• End-of-contract process: Data Handover effort can be included for handover of the full datafile. This needs to be requested within 30 days after Contract End. After which, all Buyer data will be removed from any Atkin Bowen infrastructure. ; ; For client SharePoint deployed services, all data will automatically remain on the client infrastructure.; ; The Atkin Bowen handover Service may be subject to a separate charge on a T&M basis. To be agreed at the the time the service is requested.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For a better user experience, certain modules have been limited on a mobile device. A desktop / laptop is recommended.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Module requirements can be customised based on User Requirements. Atkin Bowen G Cloud - Digital Contract Management Transformation Services are additionally recommended to be purchased for detailed and specific customisation. Also available through the G Cloud Catalogue. Search for, "Atkin Bowen G-Cloud & Digital Transformation Contract Management Services"

Scaling

• Independence of resources: Atkin Bowen scalability can be achieved through purchase of a Stand Alone application instance. Buyer needs to be separately discussed and priced at the time of placing the order.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's protection processes.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Through Standard reporting within LOAD.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: Validated through Atkin Bowen helpdesk (Charges will apply)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's availability criteria. ; ; Mircosoft Availability available here: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• Approach to resilience: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's resilience criteria.; ; Mircosoft Availability available here: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• Outage reporting: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's outage reporting criteria.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Roll based access model.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's security governance certification. ; ; Atkin Bowen security managed to limited access to data by named personnel only. These personnel and their access to data will be agreed with the Buyer at the time of placing the order. Buyer is responsible for confirmation of compliance to security governance standard.
• Information security policies and processes: As per SharePoint - LOAD can be customised as per Buyer needs as included here: https://learn.microsoft.com/en-us/defender-office-365/zero-trust-identity-device-access-policies-sharepoint?view=o365-worldwide; ; To be agreed with the Buyer at order stage. An additional charge dependent on requirements may apply.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Atkin Bowen will document and track any deployed application changes to the Buyer environment through internal change management process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's vulnerability management approach. Buyer is responsible for confirmation of compliance to vulnerability governance standard. It is recommended that the Buyer conducts a thorough review via a third party assessment. (Additional Charges may apply for non microsoft standards or client additional requirements)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's protective monitoring approach. Buyer is responsible for confirmation of compliance to relevant protective monitoring standard. It is recommended that the Buyer conducts a thorough review via a third party assessment. (Additional Charges may apply for non microsoft standards or client additional requirements)
• Incident management type: Supplier-defined controls
• Incident management approach: The solution utilises a Microsoft Office 365 Platform, via the Buyer's own SharePoint application. It will be as per the Buyer's own / Buyer's hosting partner's incident management approach. Buyer is responsible for confirmation of compliance to relevant incident management standard. It is recommended that the Buyer conducts a thorough review via a third party assessment. Atkin Bowen may support review by providing any user feedback it has received and external testing it has undertaken. Major application updates will be notified to Buyers in advance (charges may apply). (Additional Charges may apply for non microsoft standards or client additional requirements)

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Paying it Forward: A percentage of profits after overheads and our professionals' fees are donated to charities supporting the further education of those who otherwise would not have been able to receive an education to be able to serve others.

  Wellbeing

  Managing Contracts more effectively supports the well being of team members, often managing contracts in stressful and contentious situations. Providing best practice and tool integration to support effective management of contracts is best for all.

Pricing

• Price: £2,500 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 days limited period following an Atkin Bowen demo

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nimal.hemelge@atkinbowen.com. Tell them what format you need. It will help if you say what assistive technology you use.