Dragon Medical One (DMO)

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: No constraints other than technical specifications.
System requirements: 32-bit: Microsoft Windows 10

64-bit: Microsoft Windows 10 and Windows 11

64-bit: Microsoft Windows Server 2016, 2019 and 2022

Microsoft .NET Framework 4.7.2 (or higher) is required

Minimum processor speed: 1.7 Ghz, Recommended: 2.8 Ghz

Minimum RAM: 512 MB, Recommended: 2 GB

Mobile: iOS & Android

Web Browser: Microsoft Edge and Google Chrome

Port Communication: Ports 443

Microphone: Any that records in 16 kHz, 16 bit mono

User support

Email or online ticketing support: Yes, at extra cost
Support response times: We have a standard SLA in place for all customers. Details will be provided as part of any contract award.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: We provide first line support to end system users. This is the only level of support we provide.

We also provide a dedicated Technical Account Manager for all customers as well as a Project Manager to manage complex support enquiries.

Price for support levels will be shared as part of any contract award.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Prior to purchase of the software we would provide onsite or virtual demonstrations of the product to familiarise the organisation with the features. Upon receipt of purchase order we would liaise with the organisations IT to organise access, installation and configuration.
We will additionally liaise with projects team and end users to understand their goals, implementation plans, change management and training requirements.
We can also provide end users with training which can be delivered onsite or virtually depending on organisations requirements. Full documentation including user guides, training videos and FAQ documents can be provided. There would also be regular check in sessions with users to ensure they are fully proficient in the use of software and hardware.
Service documentation: Yes
Documentation formats: HTML

PDF

Other
Other documentation formats: Hard Copy

E-Learning

Videos
End-of-contract data extraction: When a contract terminates access will be disabled and accounts deleted. There is no requirement to extract data as Dragon Medical One transcribes text into the clinical application therefore the recognised text is saved in the organisations own systems.
End-of-contract process: If a customer does not wish to renew at the end of the contract we will only require a 30 day notice period. At the end of the contract we would provide written confirmation that their account has been closed off. No further action is required.

Access to the application will be removed upon expiry of the contract.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Chrome
Application to install: Yes
Compatible operating systems: Android

IOS

Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Dragon Medical One (DMO) desktop application provides a small toolbar for access which is displayed on the forefront of users screens. This will allow the user to use the Speech Recognition engine to allow cursor based recognition into a wide range of 3rd party applications.

PowerMic Mobile (PMM) provides a wireless microphone option to allow audio to be captured and transferred to the desktop client at the cursor within the clinical application. This removes the need to have a tethered microphone connected to the PC.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: The Dragon Medical One toolbar provides a small interface for users to access. This allows users to control the microphone and also access the additional Dragon menu options. The toolbar can be moved or hidden.
Accessibility standards: None or don’t know
Description of accessibility: Speech Recognition software is a key accessibility tool enabling users to use their voice to generate documents and also to control application interfaces.
Accessibility testing: We provide Dragon Medical One Speech Recognition to a wide variety of users who require assistive technology. Examples of these include Access to Work and DSA schemes.
API: No
Customisation available: Yes
Description of customisation: The solution can be customised to suit end users workflow and documentation requirements through the implementation of autotexts and step-by-step commands.

AutoTexts:
Customised voice commands which allows the user to insert frequently used text into their documents. These can also be customised with variable fields which allow the clinician to dictate information into specific fields. Fields can also contain default values and can be amended on a case by case basis.

Step-by-step commands:
Customised macros that can be setup into a users profile. You can start with simple commands to do things like insert text, open a document or program and even combine them into more advanced functions.

AutoTexts and step-by-step commands can be setup and customised by end users and system administrators.

Scaling

Independence of resources: This is a highly scalable solution, housed in a secure Microsoft Azure data centre environment with 99.95% availability, enabling thousands of users from single organisations to be active on the system without any impact on system performance.

Analytics

Service usage metrics: Yes
Metrics types: The management console provides access to an extensive reporting suite for user administration, analytics and insights. The browser based web page provided useful data analytics to allow user and system performance to be tracked.

Reporting options include:
Licence Usage
User Activity
User Productivity
User Efficiency
User Adoption
Dictation Quality
Time Saved
AutoText and Command Usage
Number of lines dictated
Productivity Forecast

Reports can be customised on specific time periods and can also be exported in a number of formats to suit the organisations requirements.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: Microsoft

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: No
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: A third-party destruction service

Data importing and exporting

Data export approach: It is not necessary to export Dragon Medical One data. All data is secure within the cloud system. However, some user details and analytics can be exported as a csv file if needed.
Data export formats: CSV

Other
Other data export formats: XLSX

PDF
Data import formats: CSV

Other
Other data import formats: XML

TXT

DAT

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: 24/7 365 days a year. Microsoft Azure Data Centre provides up to 99.95% availability.
Approach to resilience: Microsoft Azure Data Centre. Further information is available upon request.
Outage reporting: Nuance Hosted Health Infrastructure Services (HHIS) and its Reliability Center (SRC) personnel provide 24x7 coverage and will immediately communicate any outages to all affected customers. Communications will occur through email. Internal system management alerts and daily reports.

Identity and authentication

User authentication needed: Yes
User authentication: Username or password

Other
Other user authentication: Active Directory Authentication
Access restrictions in management interfaces and support channels: Via username and password.
- Nuance enforces two-factor authentication/jump hosts. When accessing the data centre, all Nuance employees are required to use two-factor authentication. In addition, all production access is via an intermediate “jump host,” which provides an extra level of insulation.
– Nuance has deployed Trend Micro anti-virus to proactively protect the Nuance cloud services from virus or malware infection.
– Intrusion detection and protection system (IDPS). Nuance leverages Trend Micro’s IDS solution, which examines every packet that is transmitted to the data centre for potential irregularities.
Access restriction testing frequency: At least once a year
Management access authentication: 2-factor authentication

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Limited access network (for example PSN)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 6 months and 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 6 months and 12 months
How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: IQS Standards Audits Division
ISO/IEC 27001 accreditation date: 24/06/2023
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: NHS Data Security and Protection Toolkit

ISO 9001

ICO Data Protection Register

HSCN & SWAN Access

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: ISO 9001
Cyber Essentials Plus
Information security policies and processes: Information available on request along with certification copies. Evidence would exceed 200 word limit.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Dragon Medical One follows a well-defined change management process for handling changes within the production environment. Updates are carefully tested before being applied to the data center. These updates undergo pre-testing in an external environment to ensure compatibility. Additionally, all changes made to the live environment are internally monitored and tracked to ensure any issues are quickly identified and resolved.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Vulnerability scans and penetration tests are performed. Vulnerability scans are done weekly, the results are evaluated, and corrective actions are taken based on risks. Certified third-party penetration tests are performed annually. Microsoft Azure provides denial of service and intrusion detection and performs routine penetration testing. System monitoring is in place and leverages internally developed tools as well as industry standard tools. Alerts generated by these tools are routed to pagers, which are covered 24x7 by Nuance Data Center Operations staff.
All aspects of the Solution are within the scope of penetration tests.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: System state is monitored 24/7 by our Site Reliability Center (SRC). SRC monitors MS Azure via a tool called System Center Operations Manager (SCOM). Microsoft Network Monitoring is utilised to detect changes in network loss, latency, and the availability of devices in Nuance’s network topology; SRC monitors these alerts. Monitoring includes virtual machines and storage. Heartbeat monitoring is used to monitor remote hosts. Microsoft Azure monitoring provides denial of service and intrusion detection and performs routine penetration testing. Alerts generated by tools are automatically routed to mobile phones which are covered 24x7 by Nuance Data Center Operations staff.
Incident management type: Supplier-defined controls
Incident management approach: The Nuance Critical Incident, Privacy and Security Event Response Process specifies the actions to be taken in the event that a new threat is detected, an attack is attempted or a breach is detected. The Healthcare Critical Incident management process is a cross functional initiative to realize a step change in the strategic planning of critical incidents through standardization and adoption across Global Healthcare Operations. There are Incident Managers that serve as the single process owner and one consistent status provided to customers. Incident Managers cover 24/7, 365 days a year coverage.

Secure development

Approach to secure software development best practice: Supplier-defined process

Public sector networks

Connection to public sector networks: Yes
Connected networks: NHS Network (N3)

Scottish Wide Area Network (SWAN)

Health and Social Care Network (HSCN)

Social Value

Covid-19 recovery
Equal opportunity
Wellbeing

Covid-19 recovery

Voice Technologies’ products and services make peoples’ working lives better by reducing the burden of administrative tasks which frees up front line staff leading to improved patient and client care to assist with Covid-19 recovery. All of our systems are designed for organisations of any size from small medical practices and community teams to entire NHS Boards and Trusts.

Equal opportunity

Voice Technologies will ensure that recruitment, selection, training, development and promotion procedures result in no job applicant or employee receiving less favorable treatment because of a protected characteristic within the Equality Act 2010 which are race (including colour, nationality, ethnic or national origin and caste), religion or belief, disability, sex, sexual orientation, pregnancy or maternity, gender reassignment, marriage/civil partnership and age. In accordance with our overarching equal treatment ethos, we will also ensure that no-one is treated less favorably on account of their trade union membership or non-membership, or on the basis of being a part-time worker or fixed term employee. The Company’s objective is to ensure that individuals are selected, promoted, and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities. The Company’s objective is to ensure that individuals are selected, promoted, and otherwise treated solely on the basis of their relevant aptitudes, skills and abilities.

Wellbeing

Voice Technologies’ products and services make peoples’ working lives better by reducing the burden of administrative tasks to improve staff wellbeing. The application can be deployed to multiple work stations providing ease of access to support flexible working and promotes a good work/life balance.

Pricing

Price: £25 to £50 a licence a month
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: We can supply a free 30 day trial of the system.
Link to free trial: https://www.voicetechnologies.co.uk/try-dragon-medical-one-speech-recognition-software-free-for-30-days?utm_source=google&utm_medium=cpc&utm_campaign=20638361227&gclid=Cj0KCQiAzoeuBhDqARIsAMdH14GZdHkW6yB9EKd-iktRHUhuDrSWNZBoi8ODHut15PpK5LwYljmOzv8aAjYLEALw_wcB

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

Dragon Medical One (DMO)

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents