EVOKE TECHNOLOGIES

Evoke Technologies Salesforce Nonprofit Cloud (NPC) Implementation & Support Services

Evoke is a leading Salesforce Solution partner specialising in Nonprofit Cloud. Evoke experienced/certified consultants have delivered multiple projects and built custom solutions to fulfil various business needs.

Evoke supports new and existing Salesforce customers with services including architecture, design, development, testing and support and migration from Non Profit Success Pack.

Features

• Implementation of the Salesforce Nonprofit Cloud
• Migration from the legacy Salesforce Non Profit Success Pack
• Migration from Blackbaud Raiser’s Edge to Salesforce Nonprofit Cloud
• Fundraising
• Marketing engagement
• Program Management
• Customer 360 (C360)
• Integration to legacy and modern systems

Benefits

• Certified Salesforce professionals
• Experience globally delivering Salesforce in multiple industries
• Faster time to value on the Salesforce platform
• A team of experts for nonprofit organisations
• Technical Architects, Salesforce Administrators, Developers, Project Managers and BAs
• Data migration and integration with legacy systems
• Integration experts
• Post implementation support
• Salesforce Lightning experts
• Cost effective, value driven services and support

£190.00 to £1,200.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

831281307300657

Contact

Adrian Bignall
07760999268
abignall@evoketechnologies.com

Planning

• Planning service: Yes
• How the planning service works: An effective CRM strategy encompasses understanding an organisation's unique needs, evaluating their current infrastructure, and identifying opportunities for optimization and automation.; ; Implementation planning is the next critical step. It involves setting clear objectives, defining the scope of the project, and prioritising initiatives that align with business goals.; ; Evoke takes a phased approach which often works best, starting with pilot programs to test and refine solutions before broader rollout. This step also includes comprehensive training and change management initiatives to ensure adoption and proficient use of the CRM System across the organisation. With a detailed road map and expert consulting, businesses can leverage Salesforce to drive digital transformation, enhance efficiency, and foster innovation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Salesforce Nonprofit Cloud (NPC)

Training

• Training service provided: Yes
• How the training service works: As part of our delivery model, we can provide training on the functionality of the delivered application. Typically we adopt a train the trainer model, where Evoke trains a number of business users, who in turn train a larger audience.
• Training is tied to specific services: Yes
• Services the training service works with: Salesforce Nonprofit Cloud (NPC)

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Organisations must develop a clear strategy that encompasses understanding of the platform's capabilities, alignment with business goals, and fostering user adoption. ; ; Key Activities:; • Define Clear Business Objectives; • Assess and Prepare Your Data Landscape; • Implement Governance and Compliance Policies.; • Empower Users with Training and Resource; • Start Small and Scale; • Leverage Salesforce platform Capabilities; • Monitor, Analyse, and Optimise; ; Migrating existing applications to the Salesforce unlocks new levels of efficiency and capabilities but requires a strategic approach to ensure a smooth transition.; ; Key Activities:; • Evaluate and Prioritise Applications for Migration; • Assess Compatibility and Requirements; • Design a Migration Plan; • Set Up a Development and Testing Environment; • Migrate Incrementally; • Comprehensive Testing; • Train Users and Transition; • Monitor and Optimise
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Salesforce Nonprofit Cloud (NPC)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Implementing a thorough Quality Assurance (QA) process involves several key checks:; • Automated Testing; • Manual Testing; • Performance Testing; • Security Audits; • Compliance and Governance Checks; • User Acceptance Testing (UAT); ; Performance Testing involves evaluating an application's speed, responsiveness, and stability under various conditions to ensure it can handle the expected load. ; ; Key components of performance testing include:; • Load Testing; • Stress Testing; • Concurrency Testing; • Endurance Testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Ethical Hacker (CEH)
  • ISO/IEC 27001 Lead Auditor
  • ISO/IEC 27001 Lead Implementer

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Evoke works with customers to agree a support model that can provide a cost effective model to meet their needs. This can range from providing a number of hours in a month to providing 24 * 7 support.; We agree SLAs as part of the service and this is specified in a support contract.

Service scope

• Service constraints: While we strive to provide comprehensive services, there may be certain constraints or limitations based on factors such as resource availability, technology compatibility, and organisational policies. We work closely to identify and address any constraints to ensure the successful delivery of our services.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times would be agreed as part of a contract and would vary depending on the nature of the email/ticket. Response times can also be provided 24*7 if this was a requirement in contract.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Evoke offer different levels of support based on the complexity and criticality of your environment. Our support levels may include standard support for routine inquiries and issues, as well as support for urgent or high-priority issues requiring immediate attention.; ; - Core Hours Service Desk available in multiple configurations: 8x5 or 24x7; - Additional Support Hours available upon request; - 24x7 Phone On Call support for P1 Incidents; - Service Level Management ensuring adherence to agreed-upon service levels; - Provision of a technical account manager or support engineer to collaborate with the customer's service owner/manager for issue resolution and regular service level reviews

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: AMERICO-UAF
• ISO/IEC 27001 accreditation date: 19/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Sustainable Practices: We are committed to minimizing our environmental footprint by adopting sustainable practices and promoting responsible resource management in all aspects of our operations.; ; Environmental Awareness: We will promote environmental awareness and encourage all our employees and stakeholders to adopt sustainable practices both at work and in their personal lives. We develop programs to harness employee enthusiasm in improving environmental performance.; ; ISO 14001: We are working towards obtaining a global certification to ISO 14001, in order to enhance environmental performance and demonstrate continual improvement.; Resource Efficiency: We will strive to reduce our consumption of natural resources including energy consumption and waste generation throughout our operations.; ; Renewable Energy: We will seek opportunities to adopt renewable energy sources and support initiatives aimed at mitigating climate change.; ; Net-Zero Emissions: We are firmly committed to achieving net-zero greenhouse gas emissions by 2050.; ; Climate Change: To combat climate change, our organization is actively reducing its carbon footprint through initiatives such as energy-efficient technologies, investments in renewable energy sources, and encouraging sustainable commuting options like telecommuting and public transportation. We are tracking our greenhouse gas emissions resulting from the Company’s energy usage, business travel and other relevant activities and are implementing a continual improvement program to reduce these emissions where possible.; ; LCA Integration for Sustainability: We integrate Life Cycle Assessment (LCA) into our operations to minimize environmental impact. This includes assessing the life cycle of our services, identifying areas for improvement, and implementing sustainable practices to reduce resource consumption.

  Equal opportunity

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Human Rights: We respect and uphold human rights in all our social-related operations, advocating for the protection of basic human rights and actively working to prevent any violations.; ; Diversity and Inclusion: We will maintain a diverse and inclusive work environment that fosters equal opportunities, respects individual rights, and promotes employee well-being. We believe that a diverse workforce enriches our company culture and enhances our ability to innovate and excel. We do not tolerate any form of discrimination, harassment, or exploitation within our organization.; ; Responsible Labor Practices: We uphold responsible labour practices and adhere to fair employment standards. We ensure fair wages, reasonable working hours, and opportunities for career growth and development for all our employees.; ; Responsible Supply Chain: We will engage in responsible supply chain practices, collaborating with suppliers and partners who uphold similar values and principles. This includes ensuring that our suppliers also adhere to ethical labour practices and treat their employees with fairness and dignity.

  Wellbeing

  Evoke Technologies is a leading technology and consulting services provider, committed to integrating Environmental, Social, and Governance (ESG) principles into its operations, decision-making processes, and interactions with stakeholders.; ; Well-being and Safety: We value the well-being and safety of our employees, clients, and the communities in which we operate. We are committed to providing a safe and secure workplace where our employees can thrive.; ; Safe Work Environment: We are committed to creating a safe and healthy work environment for our employees, providing them with adequate training, resources, and support to ensure their physical and mental well-being. We also actively promote a healthy work-life balance to support their overall quality of life.; ; Community Development: We support initiatives that improve education, healthcare, sustainability, and social welfare, aiming for a better future in the communities we serve.

Pricing

• Price: £190.00 to £1,200.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at abignall@evoketechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.