INTERM IT (UK) LIMITED

IT Managed Service

Managed IT services can vary widely, catering to a spectrum of needs, from broad to specialised, and offer support for all operating systems on a consistent basis. These services are delivered by onsite consultants throughout the academic year, adhering to school operational hours.

Features

• Monitoring and maintenance of equipment
• IT systems management
• Network monitoring

Benefits

• Bespoke services with customised solutions
• Onsite consultants

£1,129.00 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.spragg@intermit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

831284383568684

Contact

Richard Spragg
01763272765
richard.spragg@intermit.co.uk

Planning

• Planning service: Yes
• How the planning service works: We offer cloud hosting and software services, and as such offer free trials to customers to help them determine the school’s needs to find a service that suits them. We can also advise on plans to ensure buyers find something that meets all their requirements.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Arbor
  • Google Education
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: Training is included as part of our onboarding process. Once installation of the cloud software is completed and any necessary information has been migrated, an expert within our team will complete a handover/training with the school. Typically conducted with key members of the school's staff, this session can be held either as twilight training or virtual. Where possible, we endeavour to host this in person as this is more effective.; ; Training will cover the cloud software, the network, how to access systems and how to create staff, pupil information and classrooms. The specifics of the training will be tailored to meet the unique requirements of the customer’s software. Any additional training needs will be addressed as part of our ongoing support services.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Arbor
  • Microsoft Azure
  • Google Education

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help buyers with migration by transfering data to new cloud providers or by uploading their data onto new cloud services. A member of our senior management team will meet with the customer in person to outline their requirements and receive any preexisting handover documents. Interm IT will then review existing documentation for the customer and create a handover folder for this. Our team will then use this to install / migrate information onto the new cloud software.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Cloud migration services for our services
  • Support for buyers moving to new services (offboarding)

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We receive customer feedback, and use it to implement processes for improved quality.; ; We also maintain regular contact with our service desk engineers to monitor performance and identify any areas for improvement. We utilise our standard SLA’s to consistently monitor performance and ensure quality levels are met.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We support Arbor, Microsoft, Google services and Apple.; We offer fully managed support for Arbor. We provide a complete service for Azure. We can configure and implement any Azure services to suit your needs. We work very closely with Google in providing suitable plans for your school when wishing to migrate to Google.; For Apple support, we use an MDM to service the iOS operating systems. This can control device management, app management and updates as necessary.

Service scope

• Service constraints: General Support service is provided between the hours of 8:00am and 5:00pm, Monday to Friday. However, the Support Desk is not open on public holidays and weekends and, should the Support Desk be closed for Training Days, these dates will be advised in advance.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to response to questions within 4 hours, but on average we respond within 15 minutes. Our helpdesk is available Monday - Friday 8:00am - 5:00pm excluding public holidays.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Arbor MIS Support Desk - £339 per year Training Charges; ½ day - £185 per trainer ; Full day - £362 per trainer ; Overnight stay - £120 per person per night ; Consultancy Charges ; Project Management - £362 per day ; Documentation - £362 per day ; Handover (incoming/ outgoing) - £362 per day ; Standards for consultancy day rate cards ; Consultant’s working day: 8 hours exclusive of travel and lunch ; Working week: Monday to Friday excluding national holidays ; Office hours: 9:00am to 5:00pm Monday to Friday ; Travel, mileage subsistence: Included in day rate within M25. Payable at department’s standard travel and subsistence rates outside M25 ; Mileage: As for travel, mileage subsistence ; Professional indemnity insurance: included in day rate

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Arbor, Microsoft and Google

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We have implemented a range of initiatives and practices to actively reduce our carbon footprint and contribute to a more sustainable future. ; ; We minimise the need for travel, reducing greenhouse gas emissions associated with transportation, through hosting virtual meetings and training sessions wherever practicable. This reduces our carbon footprint and enhances efficiency and productivity. We aim to reduce the number of individual cars on the road, leading to lower emissions and less traffic congestion, through actively encourage vehicle sharing amongst our employees. ; ; We support remote working for our Service Desk personnel, which provides them with flexibility, and helps minimise commuting and its associated environmental impact. For our employees that do not work remotely we have implemented LED lighting throughout our offices. This transition supports sustainability and provides a better working environment for our employees. ; ; For waste management, we recommend Enviro Electronics, a company that specialises in recycling 100% of electrical waste in schools. All our customers can use this free of charge service, which we promote via social media posts, our newsletter and on-site technician visits. Our partnership ensures that waste generated in educational institutions is properly managed and recycled, reducing the amount of waste sent to landfills and promoting a circular economy. We also encourage and support recycling of equipment from one school to another. ; ; We request deliveries on pallets instead of individual packaging whenever possible to reduce packaging waste. We request updated environmental policies from suppliers annually to ensure they continually align with our environmental goals. ; ; We are committed to embracing paperless practices whenever feasible. Additionally, we actively explore renewable energy options and utilise green fuels wherever possible to power our operations, such as current discussions to install solar panels. This aligns with our Carbon Reduction Plan which breaks down our methods of achieving net-zero emissions by 2050.

  Covid-19 recovery

  During Covid-19, we recognised the importance of maintaining and increasing our workforce to support the economy and provide job security. We sought opportunities to retain existing employees and, where possible, create new positions. By doing so, we aimed to alleviate financial strain and promote stability within our local communities.; ; With our commitment to community support, we made a conscious effort to prioritise utilising local independent businesses, through government schemes where possible. We recognised that they were heavily impacted by the pandemic and aimed to contribute to their recovery by engaging their services and sourcing products locally. At the start of the pandemic, we were working with 3 local businesses. We now engage in multiple local business contracts and continue to prioritise local businesses where possible. ; ; Recognising the shift towards remote working, we implemented measures to support our staff in adapting to this new working environment. We provided the necessary tools and resources to ensure their productivity and engagement remained high. We offered individual flexible working, promoting a healthy work-life balance. Through this 2 people were furloughed and all staff received statutory sick pay if they tested positive for Covid-19. As an initiative to support social engagement we hosted fortnightly virtual quiz nights, all staff were encouraged to participate and provided much needed social interaction. ; ; Upon returning to the office, we ensured staff desks adhered to the 2m social distancing rule, 1 member of staff accessed the staff kitchen at a time. As part of a phased return, “Department Bubbles” would work on alternate days to ensure social distancing was adhered to. Staff were required to use the best hygiene practices to keep their area tidy and free from germs. ; ; Extra care was taken to ensure Antibacterial wipes were available especially near hot spots such as door hands, appliances, cupboards etc.

  Tackling economic inequality

  We address economic equality through our commitment to training and employing apprentices. Our dedication to providing equal opportunities is evident in our collaboration with Solveway, where we support apprentices in achieving necessary GCSE grades by allowing exam retakes alongside on-the-job training. This approach bridges the skills gap, paving the way for sustainable employment. ; ; We have meetings between staff members and apprenticeship providers to ensure continuous and beneficial progression. Job opportunities are advertised on platforms like indeed.com, Facebook, Instagram, and LinkedIn, ensuring accessibility across all age groups. We also partner with local community centres, churches, schools, and organisations in deprived areas, to ensure we reach those with limited resources we place job advertisements on noticeboards and by attending job fairs. ; ; In a bid to eliminate barriers to employment, we opt out of flagging long-term employment gaps in our hiring process. This policy aligns with our commitment to addressing economic equality, acknowledging the discriminatory nature of such practices. ; ; We believe in collaboration and understand the importance of developing strong relationships within our community. We use local businesses for catering, cleaning services, floristry, scanning, and hardware supplies. This strengthens the local economy and helps create a sense of community and promotes sustainable practices. ; ; Education is integral to our community support initiatives. We organise training sessions and provide regular email updates to educate staff and customers about cyber threats, phishing, malware, and online safety best practices such as the safe use of social media. Collaboration with schools and Multi-Academy Trusts ensures widespread cyber awareness through discussions and trust meetings, accessible to staff at all levels, include presentations that are subsequently shared for educating students. This support prepares everyone for future challenges/opportunities, and once training has been completed follow-up information is provided via our ITIL Service Desk.

  Equal opportunity

  We are committed to promoting equal opportunities for those with protected characteristics in our workforce and working with suppliers and partners to address inequality and mitigate the risks of Modern Slavery. We ensure safeguarding is everyone's responsibility throughout our company and supply chain. We have practices to help ensure inclusivity and equality for all. ; ; We request Equal Opportunity policies from suppliers and partners. We believe that fostering a culture of equality should extend beyond our organisation and into business relationships. By encouraging our suppliers and partners to adopt similar policies, we aim to create a more inclusive and fair supply chain. ; ; When selecting new office spaces, we prioritise accessibility for individuals with disabilities. Our current office features ground-floor access, ramps, and disabled toilets and has disabled parking. This reflects our commitment to non-discriminatory employment opportunities in an inclusive physical environment. ; ; We facilitate economic equal opportunity by doing annual staff appraisals with each member of staff to outline any training they may need to support/progress in their career. We also review salary as part of this and are a living wage supplier. We have nondiscriminatory recruitment processes which include removing personal information from CVs. ; ; Furthermore, we prioritise social inclusion for all staff members. We foster a culture of respect, understanding, and support, where every individual is valued and included. We encourage open discussions to create an inclusive atmosphere where all individuals feel comfortable and supported. ; ; To enhance awareness and understanding among our employees, we provide annual training on disabilities such as dyslexia and ADHD. These training sessions aim to educate our staff members about different disabilities, reduce stigma, and promote empathy and understanding. By fostering a supportive and inclusive work environment, we empower our disabled employees to thrive and feel respected.

  Wellbeing

  We place a strong emphasis on supporting the Health and Wellbeing of our workforce and collaborating with the wider community. We believe that a healthy and engaged workforce leads to greater productivity and overall success. ; ; We have implemented the following: ; ; We have 2 trained Mental Health First Aiders (MHFS) who are trained to provide support and assistance to colleagues when needed. This helps raise awareness, reduce stigma, and create a safe and supportive environment for everyone. MHFS are available during work hours and meetings can be held in person/over phone/facetime to make the resource more accessible to all. ; ; We organise regular wellbeing events e.g. wellness workshops and team-building activities. These provide opportunities for employees to prioritise their own health and wellbeing and promote a positive work-life balance. These are hosted at least 4 times a year. All staff are invited, and we gain feedback from attendees to plan future events and ensure they are effective/successful. ; ; Our employees face challenges due to rising living costs. To alleviate this, we provide winter heating packages, flexible working arrangements, employee discounts, and access to financial planning resources. Our employee discounts include purchasing items at cost from our suppliers and a paid membership to a local cash & carry warehouse, which allows discount for bulk purchase items and fuel. ; ; We actively recruit from the local community. This not only supports the local economy but also fosters a sense of pride and connection among our employees, as they contribute to the growth and development of their own communities. ; ; We have an app available which allows access to staff benefits including a 24 hour helpline. ; ; By implementing these initiatives, we create a culture that values and supports the health and wellbeing of our workforce and wider community.

Pricing

• Price: £1,129.00 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.spragg@intermit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.