Bentley Systems (UK) Limited

Recurring Advancement Services Programme (RASP)

Recurring Advancement Services Program (RASP) is desgined to sustain and advance your Bentley solution, to enusre you benefit from the latest versions of the core software, to accommodate changing requirements, and adapt to evolving desired outcomes.

Features

• Ensures proactive support and reporting
• Keeps core Bentley products evergreen with the latest versions/builds
• Sustains configurations and possibly bespoke elements
• Software health-checks and follow-ups
• Can be extended with system administration services
• Can be extended with data migration support
• Technology sessions with Bentley Product Management involvement

Benefits

• Improve your performance and collaboration across teams
• Reduce rework through the implementation of integrated digital workflows
• Reduce or eliminate requirement for in-house specialist resources
• Close skills gaps by providing access to expertise and resources
• Apply industry good-practice helping institute consistency
• Improve productivity through fast response and resolution
• Leverage lessons learned from similar implementations to improve productivity/performance
• Improve agility by augmenting teams rather than hiring new members
• Add value through advancements that are standard and repeatable

£68,000 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

831503431522821

Contact

Andy Bowles
+44 7919 892183
gcloud@bentley.com

Planning

• Planning service: Yes
• How the planning service works: Please refer to the related Lots for Cloud Software Offering under Lot 2 and Cloud Support under Lot 3 listed below. In addition to the implementation services, Bentley can provide RASP to enable sustainment of and advancements to the implemented solution. Following delivery of the Baseline configuration, the first delivery under the RASP contract will be the creation of and agreement on an Advancement Program. This documented and mutually agreed Program will be developed with your business stakeholders and will describe in detail how Bentley and you will work together to sustain and advance your solution to meet evolving business/project demands.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • ProjectWise - Lot 2
  • AssetWise ALIM - Lot 2
  • AssetWise Linear Analytics - Lot 2
  • AssetWise Linear Analytics RCA - Lot 2
  • ITwin-enabled Services - Lot 2
  • Reality Modeling - Lot 2

Training

• Training service provided: Yes
• How the training service works: Bentley CONNECT Advisor will help deliver Adaptive Learning Services and is designed to provide in-application contextual assistance, including recommendations, short feature and workflow videos and personalised learning paths and knowledge maps. CONNECT Advisor will increasingly leverage Azure-based machine learning, to further personalise its assistance for each Connected User. Based on the principles of Search, Browse and Feed, it simultaneously searches and retrieves product-specific content from: • Bentley LearnServer • Bentley Communities • YouTube channel(s) • Product documentation • Events Calendar • Bentley News and Announcements. An optional add-on - CONNECT Advisor Premium Services embraces a Proprietary Content Service that can be used to enhance users’ learning by integrating your in-house proprietary Bentley Content.
• Training is tied to specific services: Yes
• Services the training service works with:
  • ProjectWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise CONNECT Edition - Lot 2 and Lot 3
  • AssetWise Linear Analytics - Lot and Lot 3
  • Bentley CDE - Lot 2 and Lot 3
  • ITwin-enabled Services Lot 2 and Lot 3
  • Other Bentley offerings on G-Cloud 13

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to the Bentley Cloud. Bentley also provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s team of consultants will analyse your existing data that needs to be transferred to the cloud. They will then collaborate with you to get to an agreement on the system configuration, migration plan and execution plan with an appropriate transition process in accordance with a jointly agreed schedule. Bespoke customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration, migration and transition services will be offered as a one-off bespoke service based on the SFIA Card rates.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • ProjectWise Lot 2
  • AssetWise ALIM Lot 2
  • Reality Modelling Cloud Service - Lot 2
  • SYNCHRO - Lot 2
  • AssetWise Linear Analytics Lot 2
  • AssetWise Rail Condition Analytics RCA
  • ITwin-enabled Services

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to going live with Bentley's cloud solution, Bentley will perform a latency test to identify the nearest Azure data centre. During operations, Bentley will use SolarWinds for latency monitoring. Quality assurance is not provided. Performance testing: Functional Health Check - will examine the overall usage of your configuration, provide a brief document describing positive and less positive findings, and recommendations for improvements. The Functional Health Check will be based on the current features and functions used. Bentley will recommend technology and\or workflow process changes. This Functional Health Check will not focus on the technical system performance. Performance Health Check - Bentley will provide a review of the system configuration and performance to ensure there are no bottlenecks causing delays, or other limitations reducing the performance of Bentley's configuration, system landscape and project to ensure that has been set up for optimal performance. Business Health Check- Every implementation begins with business requirements. As usage of Bentley configurations grows, additional requirements emerge and sometimes the initial requirements get dropped. This check will assess how the current configuration addresses your project delivery business requirements with client stakeholder interviews, identify opportunities to align current technologies with business goals, and can identify technical improvements.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Apart from core software products such as AssetWise, ProjectWise and iTwin-enabled Services, Bentley offers additional services called Recurring Advancement Services Program (RASP). The Recurring Services contracts offer services in the area of 1) enhanced support, 2) sustainment and 3) advancement. ; RASP provides enhanced support in terms of product and implementation support, above and beyond the standard SELECT Agreement, the sustainment services focus on keeping your system evergreen and using the latest relevant versions of the underlying core software, as well as implementing minor changes. The advancement services focus on design and realising signficant changes to the system.

Service scope

• Service constraints: Access to your/our cloud service is required; Access to existing on-premise server components and client machines may be required. Availability of key personnel such as stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service Tickets related to your system and services contracts will be logged with the Prioritised Incident Support desk. The Prioritised Incident Support and Response Support desk (Support Desk) is available to RASP subscribers. The Support Desk will triage tickets from your organisation and progress them to the applicable Product Support team that monitors the tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: The RASP Contract will enable you to achieve your ever-evolving desired business outcomes by advancing your digital workflows using Bentley applications. Bentley will assign a Programme Manager to act as your single point of contact for the execution of the services subscription contract, and provide regular service review meetings in line with the agreed governance document.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Bentley’s mission is to leverage our leading software and services to drive impact through the world’s ; infrastructure – advancing both the global economy and the environment for improved quality of life. As ; part of our Environmental, Social, & Governance (“ESG”) strategy, we are committed to managing our ; business in a way that enhances the environmental impacts of our products and mitigates ; environmental risks from our operations. Our Environmental Policy details our commitments to ; Environmental Responsibility and the ways in which we expect our colleagues to act to drive progress on ; our ESG strategy. Bentley expects all colleagues, visitors, vendors, and suppliers to follow the below ; practices in order to drive progress on Bentley’s ESG strategy. Bentley's Environmental Policy is here: https://prod-bentleycdn.azureedge.net/-/media/files/documents/miscellaneous/environmental_policy.pdf?la=en&modified=20211021075240
• Covid-19 recovery:

  Covid-19 recovery

  When the world locked down to combat the COVID-19 virus, we took immediate action to ensure our colleagues had the equipment and resources they needed to work from home, which also enabled success for our users. Our global task force provided continuous communication, education, and support services to our colleagues. Their wellbeing fueled our response plan, and we created learning resources to support them throughout the pandemic. These resources included guides and practices for managers to lead virtually with empathy, tips for maintaining team collaboration, and resources and support for colleagues to maintain a healthy work-life balance.; ; As the pandemic continues, and work flexibility is seen as the key to success for the business and our colleagues’ wellbeing, we’ve introduced the Infrastructure Empowered Workforce Plan (IEWP). The IEWP is built on a solid foundation of trust. Colleagues are empowered to make responsible and effective choices on the right balance between working from the office and remotely. This plan does not require colleagues to come into the office at any specific frequency. Rather, it provides colleagues the flexibility to make these choices with their manager and within their teams to achieve business success and maintain a high level of productivity and engagement.
• Tackling economic inequality:

  Tackling economic inequality

  As a global company with colleagues of different cultures, backgrounds, and perspectives based in more than 40 countries worldwide, our diversity is what makes us successful. We have developed strategies and programs focused on increasing diversity and equity, as well as fostering a culture of inclusion and wellbeing in the workplace. These initiatives include building a pipeline of diverse candidates by recruiting at and partnering with Historically Black Colleges and Universities. ; We also partner with educational and professional organisations to provide internships, scholarships, grants, and projects that support groups underrepresented in technology. ; Bentley has active and engaged colleague resource groups within the Inclusion, Diversity, and Equity Alliance (IDEA) that have allowed colleagues, during this pandemic, to join their peers from all regions and departments with the goals of building community and fostering diversity and inclusion. IDEA currently has four focus groups open to all global colleagues: OpenPride, OpenAbilities, People of Color in the U.S., and Women at Bentley. IDEA has been a platform for education and a place to securely have difficult discussions about racism, discrimination, and bias through book clubs, panel discussion, speakers, and global awareness events. Members of executive management are key sponsors of each focus group and have been instrumental as sounding boards and in providing access to resources and the executive team.; We have implemented robust training with topics focused on respect in the workplace, identifying and overcoming bias, and anti-discrimination. We have held interactive sessions with our executives, emerging leaders, and talent acquisition in fostering diversity, equity, and inclusion and eliminating unconscious bias, and have implemented training for hiring managers to ensure fairness in the interview process.; You can find additional information, including our commitment to anti-slavery on our ESG website: https://www.bentley.com/en/esg/data-center
• Equal opportunity:

  Equal opportunity

  Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, protected veteran status, religion, national origin, age, or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. EEO is the Law and EEO is the Law Supplement documents provide additional information about your rights as an applicant under the law.
• Wellbeing:

  Wellbeing

  As a company, it is our goal to ensure our colleagues know they are supported and valued as the first order of business.; Therefore, our Talent Management strategy puts colleagues at the center of the workplace at Bentley. We focus on enriching colleague experience and creating memorable, meaningful, and purposeful connections. We invest in developing an impactful experience that reflects the company’s mission and values. We build practices and programs that deliver on engagement, recognition, communication, and development while rewarding colleagues through our robust total rewards package.

Pricing

• Price: £68,000 an instance a year
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@bentley.com. Tell them what format you need. It will help if you say what assistive technology you use.