ICS.AI LTD

SMART: AI Trial

Deploy the SMART:AI platform and evaluate Generative AI with low risk without impacting your IT estate. Our solution works with your data to demonstrate tangible business value and the practical benefits of AI to enhance your organisational processes. Discover how AI can transform your operations and confirm its value.

Features

• SMART:AI platform tailored to utilise your data
• Demonstrates best AI use cases actively within your operations
• Showcases innovation with conversational AI technology
• Supported with workshops and presentations during the pilot
• Identifies suitable uses case for the application of AI
• Engage with stakeholders to confirm benefits
• Deliverables include potential production rollout roadmap
• Covers all aspects of Azure AI services

Benefits

• Engages stakeholders effectively through the trial
• Integrates smoothly with your data
• Offers direct hands-on AI experience to demonstrate its value
• Establishes a solid business case and projects ROI calculations
• Provides insights into process improvement and efficiencies
• Helps explore and understand AI’s organisational benefits
• Knowledge, process and handover skills included
• Presentation and demonstration to the key stakeholders
• Visualises how the AI will function for your use cases
• Identify agreed use cases to be delivered within budget

£39,995 to £90,000 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

831963074179092

Contact

Andrew smith
01256 403800
andrew.smith@ics.ai

Planning

• Planning service: Yes
• How the planning service works: In this phase we will agree the goals, audience, sources and outcomes of the Pilot​ and the configuration that you have identified. We will set up the AI solution to support your use cases so you can see it in action with your data.; ; In addition to the specific configuration for your requirements, the Pilot comes with over 100 sample use cases that are available for you to review and demonstrate. This covers areas of the organisation such as such as HR, IT, Finance, Customer Service who might be interested in a copilot to support internal or external processes. Other sample use cases include Office 365 Adoption and Student services for you to try.; ; ​Once configured with your sample data, the use cases will be made available for eight weeks to your and your colleagues to use and to showcase to stakeholders and other interest parties within your organization. ICS.AI will work closely with you during the evaluation period to demonstrate the solution, answer questions and to help develop the return on Investment and business case for the use cases that progress to a full production deployment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SMART AI Platform

Training

• Training service provided: Yes
• How the training service works: As part of the Pilot, ICS.AI will provide a training guide to you so that users can explore the use cases that has been configured for them.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the PoC, these factors will form part of the evaluation that you will undertake to prove the benefit of a SMART AI chatbot solution.

Security testing

• Security services: Yes
• Security services type: Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: ICS will provide support for the duration of the pilot project. The solution will be deployed into your cloud so only your pilot users can access the use cases. This ensures that the pilot runs smoothly and all of the relevant stakeholders are able to experience the benefits of AI through hands on with the use cases that have been built. This prepares the organisation for the production deployment

Service scope

• Service constraints: The Pilot will run for a maximum of 8 weeks and will be supported remotely through online meetings to ensure that the user experience is positive and that all feedback Is captured during the process. As part of the engagement, stakeholder meetings will also be scheduled where appropriate

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: On best efforts basis during the POC
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Best efforts basis during the Pilot period

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/A hosted in Azure which is compliant
• ISO/IEC 27001 accreditation date: N/A hosted in Azure which is compliant
• What the ISO/IEC 27001 doesn’t cover: N/A hosted in Azure which is compliant
• ISO 28000:2007 certification: Yes
• Who accredited the ISO 28000:2007: N/A hosted in Azure which is compliant
• ISO 28000:2007 accreditation date: N/A hosted in Azure which is compliant
• What the ISO 28000:2007 doesn’t cover: N/A hosted in Azure which is compliant
• CSA STAR certification: Yes
• CSA STAR accreditation date: N/A hosted in Azure which is compliant
• CSA STAR certification level: Level 5: CSA STAR Continuous Monitoring
• What the CSA STAR doesn’t cover: N/A hosted in Azure which is compliant
• PCI certification: Yes
• Who accredited the PCI DSS certification: N/A hosted in Azure which is compliant
• PCI DSS accreditation date: N/A hosted in Azure which is compliant
• What the PCI DSS doesn’t cover: N/A hosted in Azure which is compliant
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our SMART AI platform advances public sector efforts to combat climate change by reducing carbon footprints through digital transformation. By enabling 24/7 self-service and automating routine enquiries, our technology significantly reduces the need for physical infrastructure and associated energy consumption. This digital shift minimises the environmental impact of commuting and office operations, aligning with governmental targets to reduce greenhouse gas emissions. Travelling to clients whilst implementing solutions is kept to the minimum and when travel is required the company policy is to use public transport. 90% of other interactions are exclusively online.

  Covid-19 recovery

  In the wake of COVID-19, our SMART AI platform plays a crucial role in the recovery process by supporting resilient and flexible public services. It alleviates pressure on front-line staff by providing robust self-service options across multiple channels, 24-7, allowing users to access services without physical interaction. This capability has been essential in maintaining service continuity during social distancing measures, enhancing the public sector's ability to adapt to similar future challenges efficiently. This has been repeated in other situations where inbound demand signifcantly increases for a period of time and the platform can deal with massive spikes. Post COVID-19 examples are the Ukraine refugee crisis and more recently the cost of living crisis.

  Tackling economic inequality

  Our SMART AI platform contributes to reducing economic inequality by democratising access to essential public services. By lowering operational costs through automation and AI-driven efficiencies, public sector organisations can reallocate funds to critical services and vulnerable communities. Additionally, our technology facilitates wider access to services, ensuring that economically disadvantaged groups receive timely and equal support, thus bridging the service gap across socioeconomic statuses. When working in different parts of the Uk, our on site activivites contribute to the local eceonmy through the use of facilitites such as local, hotel, restaurants and other local services when we are onsite.

  Equal opportunity

  To enhance equal opportunity, our SMART AI platform incorporates accessibility and inclusivity at its core. It adheres to WCAG 2.1 AA standards, ensuring that our digital services are usable by people with disabilities. We extend this commitment by supporting multiple languages, which not only aids non-native speakers but also fosters inclusivity in diverse demographic settings. This approach ensures that all community members have equitable access to public services, regardless of physical ability or language proficiency.

  Wellbeing

  Our platform enhances community wellbeing by offering round-the-clock access to public services, reducing stress and improving life quality for users. By automating routine tasks, we enable public sector organisations to focus more on personalised support where it matters most, improving overall service quality and user satisfaction. Additionally, the support for multiple languages and accessible interfaces ensures that all individuals, including those facing language barriers or disabilities, can engage with services comfortably and independently.

Pricing

• Price: £39,995 to £90,000 an instance
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.smith@ics.ai. Tell them what format you need. It will help if you say what assistive technology you use.