APPTechnology
End User Satisfaction Report - Baseline your environment
This is a single use service to Baseline your End User Satisfaction starting point. Provides valuable insight into employee satisfaction with you IT service provision. Your report contains scoring against your peer organisations, identifying areas of strength and recommendations for areas of improvement.
Features
- Quantify your User Experience score against peer organisations
- Identify lost productivity hours
- Monitor user experience and identify trends
- Identify which IT resources are making the largest impact
- Report developed by Independent assessment rather than internal
Benefits
- Provides an unbiased report on where you are today
- Self-contained solution, low user impact, no overhead on IT
- Identifies where to prioritise improvements for the best return
Pricing
£6,999 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
8 3 2 0 8 5 7 0 8 8 2 6 1 9 3
Contact
APPTechnology
Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Using a combination of agent or agentless data gathering, user surveys and performance monitoring. The exact tooling will be identified during initial discussions to meet your organisations policies on Cloud first, agentless discovery or user interactions.
We turn this Data into Business information, and compare to peer organisations, presenting back a report that is useable and contains recommendations for your initial EUX improvements. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Using a combination of agent or agentless data gathering, user surveys and performance monitoring. The exact tooling will be identified during initial discussions to meet your organisations policies on Cloud first, agentless discovery or user interactions.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- This is a one off engagement, based on agreed statement of work deliverables and does not carry ongoing support levels. Customers may wish to retain any solution implemented for the report under a separately supported engagement.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Lakeside Software
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021 - Covid-19 recovery
-
Covid-19 recovery
As per APPtechnology Business Continuity Plan v4 May 2021 - Tackling economic inequality
-
Tackling economic inequality
The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole. - Equal opportunity
-
Equal opportunity
As per APPtechnology Equal Opportunities Policy v2 May 2021
Pricing
- Price
- £6,999 a unit
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at martin.sweeney@apptechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.