APPTechnology

End User Satisfaction Report - Baseline your environment

This is a single use service to Baseline your End User Satisfaction starting point. Provides valuable insight into employee satisfaction with you IT service provision. Your report contains scoring against your peer organisations, identifying areas of strength and recommendations for areas of improvement.

Features

  • Quantify your User Experience score against peer organisations
  • Identify lost productivity hours
  • Monitor user experience and identify trends
  • Identify which IT resources are making the largest impact
  • Report developed by Independent assessment rather than internal

Benefits

  • Provides an unbiased report on where you are today
  • Self-contained solution, low user impact, no overhead on IT
  • Identifies where to prioritise improvements for the best return

Pricing

£6,999 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 3 2 0 8 5 7 0 8 8 2 6 1 9 3

Contact

APPTechnology Martin Sweeney
Telephone: 0207 469 4053
Email: martin.sweeney@apptechnology.co.uk

Planning

Planning service
Yes
How the planning service works
Using a combination of agent or agentless data gathering, user surveys and performance monitoring. The exact tooling will be identified during initial discussions to meet your organisations policies on Cloud first, agentless discovery or user interactions.
We turn this Data into Business information, and compare to peer organisations, presenting back a report that is useable and contains recommendations for your initial EUX improvements.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Using a combination of agent or agentless data gathering, user surveys and performance monitoring. The exact tooling will be identified during initial discussions to meet your organisations policies on Cloud first, agentless discovery or user interactions.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
This is a one off engagement, based on agreed statement of work deliverables and does not carry ongoing support levels. Customers may wish to retain any solution implemented for the report under a separately supported engagement.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Lakeside Software

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

As per APPtechnology Environmental, Sustainability and Waste Policy v2 May 2021
Covid-19 recovery

Covid-19 recovery

As per APPtechnology Business Continuity Plan v4 May 2021
Tackling economic inequality

Tackling economic inequality

The Company has formulated a policy called “Remuneration Policy” to ensure the payment of equitable, competitive remuneration to all Directors, Key Managerial Personnel and employees of the Company which is based on individual performance, Company’s benchmark, Industry practices and performance of the Company as a whole.
Equal opportunity

Equal opportunity

As per APPtechnology Equal Opportunities Policy v2 May 2021

Pricing

Price
£6,999 a unit
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at martin.sweeney@apptechnology.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.